AutoNation Hyundai Tempe - Service Center

Initially had difficulty scheduling an appointment to have a warranty recall completed on the steering column of my Elantra N line.. Dana was very helpful in assisting with communication and in expeditin have a warranty recall completed on the steering column of my Elantra N line.. Dana was very helpful in assisting with communication and in expediting the time frame of the repair. Excellent work on the repair with the grinding noise eliminated and everything working as expected. The dealership is under construction and offers a waiting area without TV and only outside restrooms. Hopefully the project will be completed soon. More

I've been using this dealership over 20 yrs. very satisfied with service and customer service very satisfied with service and customer service More

My recent experience was an example of unacceptable and uncommunicative customer service. I brought my 2009 Hyundai Veracruz to the dealer for a service recall and for diagnosis of a whining sound in the uncommunicative customer service. I brought my 2009 Hyundai Veracruz to the dealer for a service recall and for diagnosis of a whining sound in the engine compartment. As I suspected, the AC compressor, the source of the noise, needed attention. When I dropped of the vehicle on Tuesday, 11-15-22, I was informed by service advisor HT that the diagnosis would take a few days. He indicated that he would call with the diagnostic information. Having received no call by late in the day, I called and left a message on HT's direct line. He called back to discuss the diagnosis and get clearance to proceed with the repairs. At this time, he told me that the compressor and idler pulley replacement, and the service recall work would be completed by Monday or Tuesday (21st & 22nd) the following week. After, again, receiving no call regarding the status of my vehicle repairs, I called on Wednesday (23rd) to inquire, left a message and didn't receive a response. On Friday (25th), I called again, spoke with Max who indicated that he would put a call back note on HT's computer screen to ensure that he get the message of my call. On Monday (28th), after receiving no return call from HT, I called again late in the day. When I was finally connected to HT, he informed me that my vehicle was completed on Saturday (26th). I asked if anyone was going to call me to let me know. He indicated that I was on his call list for that day. He apologized indicating that he'd been out for a few days due to the holiday. All well and good, but at this point I had been with no car since Nov 15 - 13 days! Except for one return phone call, all of the communication surrounding this service experience was initiated by me. I was tremendously disappointed with this particular service advisor. His failure to communicate was astounding and certainly a poor reflection on AutoNation Tempe. I hope that customer service training can be made available to resolve this problematic situation. More

Worst advisor, worst service. Don't want to go back. How hard is call back let customer know what's going on. To much attitude. Don't want to go back. How hard is call back let customer know what's going on. To much attitude. More

All taken care of, quick and customer service was great. This is my preffered dealership This is my preffered dealership More

This is a well managed dealership with all the construction taking place it was managed extremely well. My service advisor Hank Thaler was professional from start to finish. He explained what was construction taking place it was managed extremely well. My service advisor Hank Thaler was professional from start to finish. He explained what was going to happen furnished me time and price and f/up,during the day with progress report More

Great place to come and get my car taken of. they were fast and on time. they were fast and on time. More

Such a huge improvement over my last visit! Max was detailed and attentive in letting me know the estimated cost for my 30k mile service appointment and keeping me updated on the progress. Th Max was detailed and attentive in letting me know the estimated cost for my 30k mile service appointment and keeping me updated on the progress. The bonus was when my total came out to be below the estimated cost. More

I took my vehicle to AutoNation Tempe for an oil change and recall service. While the building itself is under construction, the service was great and my advisor is exceptional. and recall service. While the building itself is under construction, the service was great and my advisor is exceptional. More

Dealership is under construction currently. Waiting area has no tv, coffee nor heat! The restrooms I heard them say were currently portapotties!! Waiting area has no tv, coffee nor heat! The restrooms I heard them say were currently portapotties!! More