AutoNation Hyundai Tempe - Service Center

Hank did a great job getting our vehicle in and out. We will be returning for our maintenance. We will be returning for our maintenance. More

Max Moon was very kind, professional and communicated well. My car was towed to the dealership while they were closed and the following day the mechanic had already had it in the shop and had a diagnosi well. My car was towed to the dealership while they were closed and the following day the mechanic had already had it in the shop and had a diagnosis. I was told by other dealerships it could take 7-10 days to diagnose. So Tempe was fast and it was so helpful! More

Had recall appt. All went great.Max was timely and helpful. He explained technician recommendations and kept me updated. All went great.Max was timely and helpful. He explained technician recommendations and kept me updated. More

Took my car in for the 1st warranty Oil change. Even with all of the construction i was able to find the service area. Max worked with me and was very thorough on what to expect from him and the Even with all of the construction i was able to find the service area. Max worked with me and was very thorough on what to expect from him and the service. He gave me valuable information regarding my car and the warranty. I will continue to use this dealership for my maint. and in the future when i need a new vehicle. More

This dealership's service department has really gone downhill in the last year or so. I've been coming here since 2013 to service my Genesis. As of late, the service department NEVER answers the phone downhill in the last year or so. I've been coming here since 2013 to service my Genesis. As of late, the service department NEVER answers the phone, so simply interacting is impossible. That being said. I had this experience on my last visit. Brought in on appointment for a front bumper sensor issue (as well as an oil change and asked to have A/C evac'd and re-charged) on an appointment for a Saturday made around 40 days in advance. Was told they didn't have a sensor to repair/replace, even though that is what the appointment was for. Some anticipation of parts needed would have been nice. On Saturday night was told oil change and A/C was done but that sensor part not in until Tuesday, now I'm renting a vehicle and out ~$200. On Tuesday told Wednesday, on Wednesday told maybe Friday, maybe go into following week. I picked up my car on Wednesday and was told I'd be called when part came in. 2+ weeks later... no call, and of course my 10+ calls to their service department go unanswered. So, just an absolute train wreck of an experience where I'm out $200 and no further on my sensor issue. I'd fight them on the money, but not sure where I'd get with this group. I'm just simply going to take my business elsewhere and never set foot in this place again. More

A warranty item for my 2014 was covered with the 100,000 mile warranty. This coverage is awesome. It is my 2nd Hyundai. My first Hyundai cruised to over 200,000 miles. Max, the service advisor, took great c mile warranty. This coverage is awesome. It is my 2nd Hyundai. My first Hyundai cruised to over 200,000 miles. Max, the service advisor, took great care of me and my vehicle during this transaction and kept me informed about the progress. More

The Staff was cordial and answered all questions. They identified future issues that will require some attention. They identified future issues that will require some attention. More

The service was fast. Very friendly group of people. Hank was super helpful when i had questions about my Palisade. They took me to a local restaurant so I could have br Very friendly group of people. Hank was super helpful when i had questions about my Palisade. They took me to a local restaurant so I could have breakfast while I was waiting. More

When I last had my car serviced at autonation Tempe they were under construction. The thing that bothered me was my service advisor of many years was no longer there which would also have been Ok if I had b were under construction. The thing that bothered me was my service advisor of many years was no longer there which would also have been Ok if I had been given someone who had a clue what was going on. This kid may have been 20 but doubt it and admitted had been working less than 2 weeks. He did not know beans from butter. I have gone to this dealership for 20 years. It is not what it used to be. Would go somewhere else but the choices are not much better. Hyundai is too good a car for this kind of dealership. More

My service rep, Max Moon, is great. I thought I had a problem with my air conditioner. I told Max I was leaving the next day for California. He not only got my car in for service, but a I thought I had a problem with my air conditioner. I told Max I was leaving the next day for California. He not only got my car in for service, but also discovered I needed a new battery. I really appreciate all that Max did for me! More