AutoNation Hyundai Tempe - Service Center

Great job on my car and kept me updated while I waited. Very nice team Very nice team More

I had my car serviced and oil changed in a very timely manner. I would say that I got more than I asked for plus the staff was very helpful and friendly. I have been going to this dealership for the last manner. I would say that I got more than I asked for plus the staff was very helpful and friendly. I have been going to this dealership for the last 4 years and I have never been disappointed. More

The Tempe Autonation Hyundai did a great job. Max Moon was my advisor, and he was great to work with. However, the issue that remains outstanding is that I bought my car with an extended warranty Max Moon was my advisor, and he was great to work with. However, the issue that remains outstanding is that I bought my car with an extended warranty from another dealership (San Tan Hyundai), and the Tempe dealership was not able to communicate with the extended warranty company when I took my car in for service. Both Max and I have reached out to San Tan, but neither of us have been successful with a response as of today 8/31/22. I have been communicating with Kyle Stark at San Tan, and he has been very helpful. I expect that he will get in touch soon to help sort this out. It is not acceptable to me that I purchased an extended warranty from one dealership and confirmed when I purchased the vehicle that I would be having my service done at a dealership closer to my house and now that I have tried to use the warranty for small repairs, the Tempe dealership is not able to contact the warranty company. San Tan Hyundai needs to help sort this out, and I expect that they will. More

I had been calling to get my car service for about six weeks . No answer. I went weeks . No answer. I went More

Took my car in for service April 25,2022. on Apr. 28th I called and was told needed part - 7 to 10 days. Never received calls or info unless I called in. The numbers for the dealership ne on Apr. 28th I called and was told needed part - 7 to 10 days. Never received calls or info unless I called in. The numbers for the dealership never answered for service - only sales which I called twice and asked for dealership manager and was told he would call me - he never called. On August 19, 2022, I called corporate and they called me back on August 23. The dealership service FINALLY called me on August 25th to tell me my car was ready. When I picked it up on August 26th, 2022, the battery was dead. I understand they had construction going on but they could have hired someone just to return calls at least. Or if you can't handle the business, refer customers to another dealership. More

The service that I needed to maintain my truck was done in a very timely manner. The employees were very helpful and friendly. The customer service area which was small due to construction it would have be in a very timely manner. The employees were very helpful and friendly. The customer service area which was small due to construction it would have been nice if there was a TV to watch and coffee being offered. Water was suppied. More

Even while they renovate the dealership, making for a less than ideal set-up (summer in Phoenix!) for the service team, I was treated with respect and professionalism. The work on my car was done quickly less than ideal set-up (summer in Phoenix!) for the service team, I was treated with respect and professionalism. The work on my car was done quickly and I was returned a clean and better running vehicle. Definitely worth going to this dealership! More

Took too long to get my car in, I had to wait for over 30 minutes minutes More

Over the last year or so, the service department has been less than stellar, which was not the case previously. Realize some things are out of their control like supply chain issues, no computer chips from less than stellar, which was not the case previously. Realize some things are out of their control like supply chain issues, no computer chips from a factory that burned down, mechanics not working/available. I accept all of these issues and don't condemn them for those things. But beyond that, the customer service and communication is very poor. No one answers the phone when attempting to call for a service appointment, and there is no voice mail or the ability to speak to anyone. The only way to make an appointment is online and that can be problematic as well. The first advisor I worked with was extremely unhelpful, rude, and non responsive. I will never work with him again. Hank Thayer was the second service advisor I worked with and did help me get an issue fixed that the first service advisor refused to address. Hank was courteous, professional, and and responsive. More

Excellent experience with two warranty and one recall items. Very good customer service and honest assessment of repair options. Henry was friendly and efficient. items. Very good customer service and honest assessment of repair options. Henry was friendly and efficient. More