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AutoNation Hyundai Tempe - Service Center
Tempe, AZ
871 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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871 Reviews of AutoNation Hyundai Tempe - Service Center
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July 15, 2022
Auto Nation Hyundai Tempe has always been professional and has always communicated well on all services on my 2017 Hyundai Sonata. I have never had to bring it back after services done to re fix. I am con and has always communicated well on all services on my 2017 Hyundai Sonata. I have never had to bring it back after services done to re fix. I am confidant with this dealership. More
by robertorth
Employees Worked With
Jake
July 14, 2022
performed work on my car without my permission. Was lied to about it multiple times & they treated me horribly, terrible customer service. Will never bring my car here again. Was lied to about it multiple times & they treated me horribly, terrible customer service. Will never bring my car here again. More
by kaleahughey
Employees Worked With
Matt
July 12, 2022
NO ONE ANSWERES THE PHONES. . NO ONE SHOULD HAVE TO REPEATEDLY CALL NUMEROUS TIMRS BEFORE SOMEONE ANSWERS! Then in order to reach the service department you have to select a diff . NO ONE SHOULD HAVE TO REPEATEDLY CALL NUMEROUS TIMRS BEFORE SOMEONE ANSWERS! Then in order to reach the service department you have to select a different department to actually get someone. Hire someone to answer their phones! Also better information should be give about the fact they may not be able to fix car the same day especially when a person is traveling a long way for service. More
by blue
Employees Worked With
Rickie
July 12, 2022
Bought my Hyundai at Tempe Auto Plex Hyundai and they have always been there for me.Took it in last week and Jake in the service department was great he put me at ease letting me know I still had extende have always been there for me.Took it in last week and Jake in the service department was great he put me at ease letting me know I still had extended warranty on my car and covered it all.He txt me every step of the way answering all my questions he is truly a great guy and very professional.Thank you again Jake your awesome!! More
by quwenb82271
Employees Worked With
Jake in the service department.
July 11, 2022
I took my car in for a oil change and alignment if needed. I took my car to Big O to be aligned prior to taking it to Autonation. Big O said the car did not need an alignment,and gave me a print out,w needed. I took my car to Big O to be aligned prior to taking it to Autonation. Big O said the car did not need an alignment,and gave me a print out,which showed the car did not need a alignment.I took it to Autonation to get a second opinion.They aligned my car. charged me $109.00. When I asked Rick for the print out showing the alignment settings, he was not able to give me the settings.I asked Rick if the car needed a alignment,Rick said we recommend a alignment at 1500 miles. I had 11700 miles on the car. Rick never gave me a yes or no answer as to whether or not the car needed to be aligned.I took my car back to Big O and had the alignment checked again. The car was out of alignment Big O corrected the problem.Autonation also charged me $86.13 for a synthetic blend oil change with filter.Thats over priced.I can get a full synthetic oil change for a lot less. Camelback Hyundai charges $79.00 for full synthetic oil with a filter, Big O charges $49.50 for the same oil change.I am going to report this to Hyundai Headquarters. More
by ljm99090
Employees Worked With
Rick
July 04, 2022
I have been lucky to have good service writers. Accommodating, helpful, knowledgeable. Fred, Clint, Amanda, and Joe. I just wish you could keep them on staff. Plus when Joe wasn't in the office H Accommodating, helpful, knowledgeable. Fred, Clint, Amanda, and Joe. I just wish you could keep them on staff. Plus when Joe wasn't in the office Hank helped me. Another easy-to-work-with service writer. More
by egilmo3
Employees Worked With
Joe Mazer (service writer) & Russ Evans (driver)
July 04, 2022
THE WORST SERVICE DEPARTMENT I have ever had from A Hyundai brand! Promise personally to handle a situation and again failure!!Going on 7 Months since reporting a problem with rear seat beat still not Hyundai brand! Promise personally to handle a situation and again failure!!Going on 7 Months since reporting a problem with rear seat beat still not resolved!! Waited for 35 minutes and still ignored by service attendant when should have been my turn!! If and when my seat belt issue is resolved I WILL be choosing an other dealership to service my vehicle in the future!! More
by Metzgerlarry2
Employees Worked With
Joe, Jay, Max, Ivan
