AutoNation Hyundai Tempe - Service Center

THE WORST SERVICE DEPARTMENT I have ever had from A Hyundai brand! Promise personally to handle a situation and again failure!!Going on 7 Months since reporting a problem with rear seat beat still not Hyundai brand! Promise personally to handle a situation and again failure!!Going on 7 Months since reporting a problem with rear seat beat still not resolved!! Waited for 35 minutes and still ignored by service attendant when should have been my turn!! If and when my seat belt issue is resolved I WILL be choosing an other dealership to service my vehicle in the future!! More

Service was absolutely excellent I will definitely recommend to all of my friends and family recommend to all of my friends and family More

I took my car in for 15k service. My advisor was Ricky Robertson. Ricky was very nice and helpful in getting the service started. He did state that the car would be vacuumed and wash My advisor was Ricky Robertson. Ricky was very nice and helpful in getting the service started. He did state that the car would be vacuumed and washed. Everything went fine except the DID NOT vacuum and wash as I was told, which was very disappointing. Ricky said we can run it through again or bring it back. I did not have the time for any of that. But to me attention to detail is key. Although Ricky was very nice I feel he should have been on top of the 'completion' of my service appointment. More

By far and away the worst experience I’ve ever had with a dealership or repair center. From sitting in the service lane waiting and waiting for an employee, to no signs indicating where the service advisors dealership or repair center. From sitting in the service lane waiting and waiting for an employee, to no signs indicating where the service advisors were, no lobby to sit in while I wait, unpleasant employees, no shuttle available even though I requested one weeks in advance (ended up paying $30 total to Lyft back and forth), no loaner vehicles while my car was kept 4 days… just an all around lousy experience. This plays seems very poorly run, poorly managed and unprofessional. Little to no commitment to good customer service. More

Ricky Robertson took his time, mCourteous and friendly. Explained The process and after letting him know that I would wait for the car. He apologized for the state of the waiting area. He said it would Explained The process and after letting him know that I would wait for the car. He apologized for the state of the waiting area. He said it would take 1 to 2 hours and he would come to me. I left feeling that everyone should feel relaxed and knowing that my car was in tip top shape. More

First off, your phone system is stuck in a loop and you can not speak to a live person to make an appointment. (I was told by an employee that they only have one person to answer the phones and they can't can not speak to a live person to make an appointment. (I was told by an employee that they only have one person to answer the phones and they can't get additional help because the job only pays minimum wage, what a disgrace for a large company) This is the second time I've had an awful experience. The first time was with window film under warranty. Took three days because the third party person did not feel like showing up to work. This time I make an online appointment for 8:30 am. I got there at 8:00 am. With all of this construction it took 20 minutes to speak to the service advisor. I was told that they would look at my car and call me. By 3:00 pm I have not heard a word. Well I can't call, no one answers the phone. So I drive down in a car that I borrowed. I'm outside the trailers, under the tent, employee's walking by and not saying a word. I had to yell to get their attention and ask were do I go to get my car. They directed me to the unmarked trailer. I walk inside and there are two employee's facing the window where they could see I was outside looking for help, but they just sat there talking to each other. I spoke to Joe Mazer. He said they haven't looked at it yet. I asked him why did I make a 8:30 am appointment. He said I made an appointment to see the service advisor at 8:30 am and to get in line to get the car looked at. He said it could take one to two days. I asked him, why did you not tell me that when I dropped it off. He said they are working on the web site, etc. I said, had I known this, I would have dropped the car off another day when I had more time. I wasn't happy at all. This should have been communicated when I dropped off the car. I stressed to him that I at least needed the oil changed as the car was being used to go out of town this weekend. I said the A/C and the rotation of tires could wait. He said if push came to shove he could have another person do the oil change and rotation. He said he leaves at 5pm and service was open until 7pm. He said he would call me with an update before he left. It was approaching 5pm and no call, I tried calling but could not get through. He did call a little after 5pm and said everything would be ready by 6:30 - 6:45 pm. I had to return the car that I borrowed. I arrived at 5:30 pm and everything was done. Not sure how it was done so fast. I had a bill for $527.00. I have no idea how they did the A/C, Oil Change, and rotate the tires in about 30 mins since I talked to Joe on the phone. The reason I gave one star is because of the lack of communication that it could take up to two days to look at my car (I was told by another employee when I picked my car up that some cars have been there over a week waiting for service), no one to answer phones, no one to help when I was outside the trailers when employees were inside and could see me, and after all of that frustration, a $527.00 bill for bad service. I am to the point after these two awful, frustrating incidents that I will never go to this dealership for service. I will never buy a Hyundai car again. I will also tell everyone I know about these awful experiences, and to look else where for service and a car. A large company that can afford a major remodel like your doing, should pay your employees decent so you can take care of your customers and have better communication. Funny how there are plenty of staff to take your money (Sales, pay for your car, etc.) But no one to answer phones or help you with questions. It's like " Take my money and run". You don't care about the customer. This is not Covid-19 either. Pay decent wages and people will work for you. My gosh, McDonalds starts at $20.00 an hour and your only paying minimum wage to answer phones. That's disgraceful. What a HUGE disappointment. I really feel like my $527.00 was not worth anything but the frustration your dealership gave me. NEVER again !!! DO NOT BUY A CAR HERE. More

Jake was a pleasure to work with. He was very courteous. We will for sure ask for Jake on our service visit He was very courteous. We will for sure ask for Jake on our service visit More

A customer since 2012. Honest service. Great Advisors. Live the place. And Mt Sanra Fe. Honest service. Great Advisors. Live the place. And Mt Sanra Fe. More

Dealership was okay, hank my service advisor was awesome and was able to get my car up and running. When I called to check the status he was able to provide information on what was wrong with it. and was able to get my car up and running. When I called to check the status he was able to provide information on what was wrong with it. More

Service was fast. Though the interior was not cleaned fully. They said doing vacuuming only the front Though the interior was not cleaned fully. They said doing vacuuming only the front More