AutoNation Hyundai Tempe - Service Center

Awful service. My handicapped, senior parents waited almost 3 hours for a simple oil change. They were never called over intercom either. They CALLED me right after parents went to counter for update. H almost 3 hours for a simple oil change. They were never called over intercom either. They CALLED me right after parents went to counter for update. He tried to lie & said they called over loud speaker. They scratched my media screen & didn't wash my car. I got no complimentary car wash nor was there a paper protector on driver floor. 35 years of maintaining my vehicles, & this is by far the worst service ever! More

I went in to the Hyundai dealership where I always get work done on my 2018 Sonata for a simple oil change and to ask about some other concerns with the vehicle. My service advisor Joe seemed nice enough work done on my 2018 Sonata for a simple oil change and to ask about some other concerns with the vehicle. My service advisor Joe seemed nice enough until he started to really pressure me into getting a $1400 "scheduled maintenance package" on my car. With that being a pretty hefty price tag, I genuinely asked him if I really, really needed to get that much work done on my relatively new car and asked him to talk to me as a person not a salesman. Without pausing or batting an eye, he said absolutely. He knew I don't know about cars and was taking advantage of me for a higher commission. While working on my car, I was told my fuel pump was burnt out and needed to be replaced. When I told him I had just fixed it at their facility recently because mine was faulty, he said mine was a month over warranty of when they fixed it and I had to pay out of pocket. So even though they may have not fixed it properly the first time, I now had to pay for a new part. Long story short and several more phone calls later, he hit me with a $3000 price tag for all the work done on my relatively new car. The real kicker was going to pick up my car and having a different advisor bring me my keys and he was shocked to see my total on a 2018 car. I asked him if I was taken advantage of and he openly admitted that Joe absolutely pressured me into getting way more service than I needed because he knew I didn't know any better. If the things included in that service package were necessary, the other advisor only suggests it to clients as individual services as required on the vehicle. I was fuming when I heard this. How nice of Joe to make sure he got a nice, big commission payment right before the holidays no matter who he gets it from. I will most likely never return to this dealership if this is the way they train their staff to operate. I liked going to the dealership to ensure I got all Hyundai brand parts, but now I really don't care. I'll find a shop somewhere else that is realistically cheaper and employs honest staff. More

Eric was my service consultant and he did a good job of Eric was my service consultant and he did a good job of explaining the service that was done as well as the recall I needed. Eric was my service consultant and he did a good job of explaining the service that was done as well as the recall I needed. More

Service was performed on time. All work requested was attended to, with reliable service. Vey pleased. attended to, with reliable service. Vey pleased. More

The service director, Cameron, was helpful, patient, and The service director, Cameron, was helpful, patient, and friendly. Explained to me what was happening with my car, and kept in touch throughout the p The service director, Cameron, was helpful, patient, and friendly. Explained to me what was happening with my car, and kept in touch throughout the process. More

I was first appointment time (7am). Was checked in quickly by my service advisor and told it would be about an hour, maybe a bit more. I waited in the lobby. At one hour and 45 minutes I got up and quickly by my service advisor and told it would be about an hour, maybe a bit more. I waited in the lobby. At one hour and 45 minutes I got up and saw that my vehicle was ready. I was asked by two service team members if I needed help, I let them know it looked like my car was done and I wanted to check out. They tried to locate my service advisor and could not. After five minutes one of them found my paperwork and checked me out. Everyone was very pleasant and professional. More

Very nice and helpful. Was in and out in one hour. Person I dealt with was extremely nice I dealt with was extremely nice More

I always take my 2014 Elantra GT to this dealership for servicing (where I purchased new in 2015). They are trust-worthy, dependable, efficient, reliable. I had a 30,000 mile maintenance and the car is now servicing (where I purchased new in 2015). They are trust-worthy, dependable, efficient, reliable. I had a 30,000 mile maintenance and the car is now running great! My advisor, Jerry S was professional and cordial and well-communicated what would be done. I was pleased that Jerry said a service wouldn't be done if not needed- such as cabin air filter that was changed 7 months earlier. Great service! More

I get the best and most courteous service always. I have to travel 25 miles to the dealership, but it is worth it. I trust this Hyundai dealership to advise what my 2014 Sonata really needs and not just try to travel 25 miles to the dealership, but it is worth it. I trust this Hyundai dealership to advise what my 2014 Sonata really needs and not just try to sell me something. When my car is ready for pickup, it is shining like it is brand new. More

They were very busy but efficient. Eric was very pleasant and professional. They changed the oil in my Kona and did an inspection. All went well. and professional. They changed the oil in my Kona and did an inspection. All went well. More