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AutoNation Hyundai Tempe - Service Center
Tempe, AZ
884 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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884 Reviews of AutoNation Hyundai Tempe - Service Center
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January 10, 2022
I had to bring an Elantra for a recall repair. When I first called, I was told that it would be 3-4 months before i could get an appt. For a job that could be competed in 15 minutes. I tried again six m first called, I was told that it would be 3-4 months before i could get an appt. For a job that could be competed in 15 minutes. I tried again six months later. This time I was told I need to confirm with the Parts Dept. That they had the party to do my repair before they would schedule it. I waited on hold for 30 minutes only to get an angry parts guy that said he had plenty of the part. I then had to call Service back to tell them their own Parts Dept. Had they part to make the fix. All told, it took 45 minutes to set up an appt. For a 15- minute repair. Crazy stuff. I was doing this for a friend and it was my first experience with Hyundai. It actually has given me doubts about buying a Hyundai for my next car... just can't imagine having to deal with this every time I needed service. More
by AZ Mountain Biker
Employees Worked With
Tyler
December 24, 2021
Nothing wrong with the dealership other than they need to do something about how appointments are scheduled. I have now taken my car in twice for an issue and still have had nothing done to correct it. do something about how appointments are scheduled. I have now taken my car in twice for an issue and still have had nothing done to correct it. More
by kathleencallarman
Employees Worked With
Jerry
December 23, 2021
I have been dealing with this dealership for over 7 years and have never had a problem, until the last 2 times i changed my oil,,, new employee or management not sure what happened to AutoNation used to be w and have never had a problem, until the last 2 times i changed my oil,,, new employee or management not sure what happened to AutoNation used to be way better, after i had my oil changed they didn't connect everything right and i had to damaged that peace gose under the car to protect under ,,, and i talked to the first guy he was no worries we will take a look and see what we can do, i couldn't make it that day and yesterday i went and the employee service advisor so aggressive and i couldn't want to be done from it.. never going back there, i am not happy ... and now iam gana need to fix there mistake on my own because i can't trust them anymore ... More
by rami
Employees Worked With
don't even want to remember his name,
December 23, 2021
Service was as quoted for my 2003 Hyundai Elantra. Since the power steering was being replaced and a parts order delay, the service center gave me a rental car to use while the repairs were being completed. the power steering was being replaced and a parts order delay, the service center gave me a rental car to use while the repairs were being completed. Everything is fine now. Happy customer. More
by rhogan
Employees Worked With
Joe Mazer
December 16, 2021
Service department goes above and beyond for their customers. They are professional and extremely dedicated to giving you the best service they can customers. They are professional and extremely dedicated to giving you the best service they can More
by Marilyn
Employees Worked With
Erick and Jay
December 16, 2021
Service advisor was twenty minutes late for my scheduled appointment. He tried to upsell me on an $1800 service I didn't need yet. I waited two and a half hours (as promised) before my advisor went to lunch appointment. He tried to upsell me on an $1800 service I didn't need yet. I waited two and a half hours (as promised) before my advisor went to lunch leaving me to wait an additional hour to pay and leave. Thank goodness for Jerry, who helped me out. It's nice that they have one fantastic employee. Please give Jerry a raise and hire more advisors like him. Hope you enjoyed your lunch, Joe. More
by kstreet
Employees Worked With
Joe Mazer, Jerry
