AutoNation Hyundai Tempe - Service Center

Rating would have been 5 stars if it hadn’t’ been so difficult getting through to actually make an appointment. Service manager Jake was very professional and thorough. difficult getting through to actually make an appointment. Service manager Jake was very professional and thorough. More

Unfortunately I was very unhappy with the customer service. It was extremely difficult to communicate with my advisor, Joe Mazer! When I first arrived, he was very friendly and seemed to understand my service. It was extremely difficult to communicate with my advisor, Joe Mazer! When I first arrived, he was very friendly and seemed to understand my needsI While I know he was extremely busy, I could not get him on the phone or anyone else for that matter to follow up on my concerns and questions. After having my car in the shop for 2 days, we had 1 very short brief conversation. And he was not there when I picked up my car and the person that helped me could not and would not go over the findings. Which in turned I left without some work being done and I still don’t know if the leaks I reported were fixed! And I still need to have my back-up camera fixed! I have brought my 2015 car here regularly for maintenance work, but probably will never return after this! Sorry for the bad review. More

Always treated with care and efficiency here. Had to bring back the vehicle on what we thought was a problem with a CV Boot leaking. Turns out that was not the case. Appreciated the Shuttle Service bring back the vehicle on what we thought was a problem with a CV Boot leaking. Turns out that was not the case. Appreciated the Shuttle Service they provided as well. More

I had to bring an Elantra for a recall repair. When I first called, I was told that it would be 3-4 months before i could get an appt. For a job that could be competed in 15 minutes. I tried again six m first called, I was told that it would be 3-4 months before i could get an appt. For a job that could be competed in 15 minutes. I tried again six months later. This time I was told I need to confirm with the Parts Dept. That they had the party to do my repair before they would schedule it. I waited on hold for 30 minutes only to get an angry parts guy that said he had plenty of the part. I then had to call Service back to tell them their own Parts Dept. Had they part to make the fix. All told, it took 45 minutes to set up an appt. For a 15- minute repair. Crazy stuff. I was doing this for a friend and it was my first experience with Hyundai. It actually has given me doubts about buying a Hyundai for my next car... just can't imagine having to deal with this every time I needed service. More

Thank you for helping us with our warranty situation & helping us out in time of need. helping us out in time of need. More