AutoNation Hyundai Tempe - Service Center

Customer service has not been as good as usual the past year or so. Cant get through on phone lines, transferred and put on hold multiple times, then ultimately disconnected. year or so. Cant get through on phone lines, transferred and put on hold multiple times, then ultimately disconnected. More

Jerry is the best service manager I’ve dealt with in years of owning and servicing my cars. Good Service in my opinion is imperative years of owning and servicing my cars. Good Service in my opinion is imperative More

convenient location. Prompt attention to vehicle convenient location. Prompt attention to vehicle recalls. Staff were very courteous. Service was performed on a timely basis, The price for the serv convenient location. Prompt attention to vehicle recalls. Staff were very courteous. Service was performed on a timely basis, The price for the service was acceptable More

There's a couple things...First, the initial purpose for There's a couple things... First, the initial purpose for making appt was for my trunk not opening and there's a current recall. I wasn't told until There's a couple things... First, the initial purpose for making appt was for my trunk not opening and there's a current recall. I wasn't told until I arrived at appt, there was no remedy at the time. Why wasn't I informed before coming in? There was an ECM recall that was there, but could have been done at a later time. Secondly, I asked about getting oil change, I also found that I was not due for an oil change till 5000 miles from last oil change in April. I hadn't did 3000 miles and I was still given or at least charged for an oil change. Why was I not contacted to say it was not time for the oil change? Feel like it was not a good experience. On a positive note...Staff was friendly. More

Joe was very professional and service advisor quick on inspection I would recommend him to any one inspection I would recommend him to any one More

They corrected a previous error.from an earlier belt installation. installation. More

Jake was efficient at check in. Service took only an hour. Waiting room with wifi, television and coffee is comfortable. Vehicle was washed and cooled down for my departure. Awesome support from Jake an hour. Waiting room with wifi, television and coffee is comfortable. Vehicle was washed and cooled down for my departure. Awesome support from Jake and service team. More

We have been coming to this dealership for years for service. We just met Cameron on this visit and he was very kind and pleasant. Great service! service. We just met Cameron on this visit and he was very kind and pleasant. Great service! More

The staff was very educated and helpful. I always trust the work here. It does take a long time. To get my oil change and a regular inspection it took two hours. the work here. It does take a long time. To get my oil change and a regular inspection it took two hours. More

Our family has bought 5 Hyundai cars from this dealer. We've had 100% of our service down there on all these cars as well. We always had great experiences with this dealership. About 3 or 4 months ago thi We've had 100% of our service down there on all these cars as well. We always had great experiences with this dealership. About 3 or 4 months ago this place headed down hill fast. Almost impossible to get a car in for service, even for an oil change. We recently had to set an appointment 4 weeks out just to get a clutch looked at. When the appointment day came we took it in and was told it would be another 2 or 3 days to look at it but leave it with them in case they get to it sooner. I asked for them to get me a rental car and I was told only if I also do a $1,400 major maintenance on the car or I am on my own. So, you don't keep an appointment I booked a month ago so need to keep my car a few days but are not willing to get me a rental? So we decided to pick the car up and have it looked at elsewhere. When we went to pick it up we had to wait 30 minutes for someone just to get our car to pick it up. The place is looking like a ghost town and clearly has a skeleton crew for the quantity of workers and customers have had enough. There were plenty of other customers waiting for staff to see while we were waiting as well. After 12 years of loyalty with this dealership we are now done. More