AutoNation Hyundai Tempe - Service Center

3/22/2012 Our Hyundai Veracruz was having problems with the brakes. Since arriving to AZ we have had the car services at the Tempe location. They have always rated our brakes as green, the highest rated. W the brakes. Since arriving to AZ we have had the car services at the Tempe location. They have always rated our brakes as green, the highest rated. When we began to have problems braking and with loud scratchy noises we took it in for service. Two attempts they could not recreate the problem and did nothing. Each time rating our front brakes as Green. After many complaints, they took the vehicle in and put a computer on it to read the problem. After the fourth time the vehicle was in, they informed us that our rotors were full of cracks and required resurfacing. It was nice to hear that the problems was finally found, but was pretty upsetting that after each inspection with the vehicle these were in the "green" on the inspection checklist. This showed that they were not thoroughly checking the vehicle as required on the checklist. We have been dedicated customers and have all our oil changes and checks done at this dealership. In speaking with a brake specialist, I was informed that if the dealer resurfaced the rotors, they should have changed the brakes since there would be residual pieces from the damaged rotors on the brake pads. I called Donna Anderson and informed her of this and she verbally told me that the brakes pads had plenty left, but did not address my concerns of the residual pieces. Based on this, I would not recommend taking in a vehicle to beserviced here. Brakes are vital to a safe car. ******************Hyundai of Tempe wrote on 3/23/2012 2:43:47 PM:**************** Yes, the vehicle was in twice and the problem could not be duplicated by the technician, the service advisor or the service manager. All of them drove the car in attempts to recreate the noise the client was experiencing. Please remember this vehicle had oversized tires and wheels when it was brought into us, 20 inch vs the the factory standard size of 17". Since the noise could not be duplicated and our inspections showed that all was as designed we did give the vehicle a green passing mark on the brakes. The brakes were safe. During the inspection we privided the client a loaner car at no cost to them so we would have the time to really dig deep into trying to find this noise. After many attempts to duplicate the concern, we decided to remove the 20" aftermarket wheels and tires and installed the approved factory set, once done we were able to duplicate the customer concerns. What we found was that the rotors were warped but the brake pads were over 50% and fine, they did not need to be replaced. We refaced the rotors and measured them for factory specs., reinstalled them and road tested the vehicle. Problem corrected. We appreicate your business, we always make every effort to listen to our clients and resolve their concerns is a timely manner. In your last 22 visits with us, we have never had and issue, and we hope you continue to do business with us in the future. Sincerely, Dan Gardner Service Manager Michael Wasserman General Manager **********bl121052 wrote on 3/26/2012 5:06:34 PM:********************************* My vehicle did it again this weekend. Once when parking in front of an ATM and again two more times while in a shopping center parking lot. I have left Donna Anderson a voicemail on Saturday and have not heard back from her. I am not sure what to do at this point. We bought the vehicle from a Hyundai dealer in CA with these tires and have never been informed that the tires are above the factory standard. Neither has this been presented as being a problem. While the staff there have been kind, the problem persists. A few other points of clarification: ***1. The problem WAS also recreated when the 20" wheels were on the vehicle. I was verbally informed that it was more prevalent when the factory wheels were in. ***2. Only after the technician told us that they could drive it and they have provided other customers with a loner, were we provided the same option. This whole situation has been frustrating and we don't know what our rights are at this point. We were really hoping to keep this car for as long as it was running, but it does not appear to be an option. I love my Hyundai and am sad that mine has experienced a problem not yet encountered.. ****************bl121052 wrote on 3/26/2012 5:22:40 PM: More points of clarification: ***3. The brakes are not only making noise, but are not engaging when pushing the brakes. This is a safety concern for all passengers. This is my daily vehicle and I drive my 8 year old daughter to and from school. ***4. We bought this car brand new and are still paying on it. As such, we expect the vehicle to function as brand new. ***************bl121052 wrote on 3/28/2012 12:35:45 PM: Dan Gardner spoke with my husband on Monday 3/26/2012. My husband told Dan that they needed to contact us when a loner would be available so we can drop off our Hyundai again and have the technicians attempt to correct the problem. We have not been contacted by Hyundai since this conversation. Can someone please provide an update? **************bl121052 wrote on 4/2/2012 11:54:15 AM: Left a voicemail with Donna Anderson on 3/29/12 to check on the loner to fix my Hyundai. She returned my phone call and informed me that they were in the process of replacing their loner fleet and did not have one available. The following week would be the earliest. **************bl121052 wrote on 4/5/2012 6:26:55 PM: Called Donna Anderson yesterday afternoon 4/4/2012 around 5 pm. Hyundai had not yet received the replacement loner fleet and had no ETA. Car has not been serviced again and Hyundai has quit responding. I have to initiate contact... More

I came in with my 2006 Hyundai Tucson and I needed service on my air conditioning my advisor had no idea what the status was on my vehicle after 4 hours of being there (me waiting) and so I asked for service on my air conditioning my advisor had no idea what the status was on my vehicle after 4 hours of being there (me waiting) and so I asked for a manager and then I met Dan Gardner he talked down to me like I was stupid with no idea that I am a retired military aircraft mechanic. I told him nevermind on the work to be performed and I just wanted to take my vehicle I asked the parts department for an oil filter to change my own oil and after waiting for about 10 minutes for anyone to help me, I was then told my filter wasn't available and I should just tell service to work on it. The parts helper I talked to was Gabe Ratliff who informed me that he was the parts manager. I will never return to Hyundai of Tempe I now take my Tucson to San Tan Hyundai who serve me well. More