AutoNation Hyundai Tempe - Service Center

Normally I have a great experience with service. This time, I had questions. After my service visit, I had a voicemail from the manager stating that if I had any concerns to call back. I called back, g time, I had questions. After my service visit, I had a voicemail from the manager stating that if I had any concerns to call back. I called back, got HIS voicemail, and left a message asking him to call me. No one called. Service told me that my tires needed to be replaced, quoted me a price for getting that done, and inflated my tires all around to 32 pounds. I wasn't told that I was in any danger from the tires, only that the tread was worn. Not two days later my left front tire was totally flat. I was grateful that it didn't happen at 65 mph on the expressway, my normal work route. I had to call for service to get it changed ($60). When the tire was removed, you could see the steel belt on the radial. It was worn through and exposed, and I had been driving on that. The doughnut tire was totally flat and that had to be inflated before I could head for work. I was fairly nervous about the tires and the doughnut didn't look properly inflated. I work a fair distance from Hyundai, so I took my car to the Discount Tires 3 blocks away and had 4 non-brand new tires put on. It was what I could afford. They are at least new, and now I'm not worried that they will blow out on the freeway. I know my car is 6 years old and I know I am on a very strict budget, but if someone had shown me that tire with the exposed steel belt I would have at least purchased 2 new tires immediately. I have complained that the front left tire was losing air on previous visits. If the tires had been rotated previously, someone should have spotted the problem. More

Donna Anderson is the best service advisor I have ever had. she is efficient, helpful, friendly and conducts herself in a very professional manner. I appreciate her straightforwardness as to when my car had. she is efficient, helpful, friendly and conducts herself in a very professional manner. I appreciate her straightforwardness as to when my car will be ready, how long it will take and the estimate for the cost of the service. She also provides a report on things that were inspected and corrected on my car and what kind of service my next visit will cover. Hyundai of Tempe has always provided good service on all my Hyundai cars(we have owned two Accents, two Elantras and one Santa Fe). We are presently giving thought to purchasing another Hyundai by the end of year. We wouldn't think of purchasing another make of vehicle. The cars have all held up beautifully and I believe it is because the service department makes it their top priority to give good, quality service to keep are vehicles going for many years. More

Why do I have such a high rating for Hyundai of Tempe, because of not only Donna Anderson, but because the work of the mechanic Jason, number 1441 (Invoice number HYCS179552). I missed also Mr. Dan Gardne because of not only Donna Anderson, but because the work of the mechanic Jason, number 1441 (Invoice number HYCS179552). I missed also Mr. Dan Gardner, my other favorite person to talk to. Sincerely, Pete More

This was my first experience here as I had just moved from Orlando. Casey was very helpful, explained what service was needed, gave me a tour of the dealership, and gave me a follow-up update after abou from Orlando. Casey was very helpful, explained what service was needed, gave me a tour of the dealership, and gave me a follow-up update after about 45 minutes. He told me it would be done in an hour and a quarter and it was. I will definitely come back for my next service. I rated everything 5's except for price. I know the dealership has to make money to pay it's bills, salaries, etc., but it seems like a lot of money for the actual service, but I love the car and want to keep it running it is. Maybe you need to make the point that paying for the service is a positive reinvestment in the vehicle, not just an expense! I don't believe the dealerships do enough to sell customers on why regular service is a positive reinvestment: continue your positive driving experience, minimize potentential risks, keep vehicle safe for family, minimize potential more expensive maintenance later. I'd be ecstatic if my dealership told me they appreciate my taking care of my car and my (pick a number) 4th oil change was on the dealership as part of it's customer appreciation. More

Ryan was great! The service department is always friendly and fast. And my family and I really appreciate that because we are in and out fast! And Dan Lopez answer all my questions about maybe upgrading my and fast. And my family and I really appreciate that because we are in and out fast! And Dan Lopez answer all my questions about maybe upgrading my car to the new Tucson! You guys are great! Thank you! More

I went to have my Sonota serviced. The service advisors were very friendly, The service was pretty fast, and they fixed my complaint on the first visit. Plus, they washed my car before they gave it back to were very friendly, The service was pretty fast, and they fixed my complaint on the first visit. Plus, they washed my car before they gave it back to me. I would highly reccomend this dealership. Two thumbs up!!! More

I brought my 2006 elantra in for overheating concern. I brought my 2006 elantra in for overheating concern. Was expecting the worst,turns out it was a simple stuck thermostat. was fixed in less than 2 h I brought my 2006 elantra in for overheating concern. Was expecting the worst,turns out it was a simple stuck thermostat. was fixed in less than 2 hours total,was back on the road.Hyundai of Tempe has a great friendly staff and i will continue to do business with them....Thanks Ryan More

Hyundai of Tempe is an excellent dealership. The Service Department has always been fair. Questions are answered and recommendations are made with ease and without trying to raise the service bill needless Department has always been fair. Questions are answered and recommendations are made with ease and without trying to raise the service bill needlessly. The Sales department has always been friendly and informative. More

Hyundai of Tempe has been the best experience I have had with purchasing and owning a vehicle. I have purchased two vehicles from the dealership and am getting ready for my third. The Hyundai product is EXC with purchasing and owning a vehicle. I have purchased two vehicles from the dealership and am getting ready for my third. The Hyundai product is EXCELLENT. The reason that I continue to return to this dealership is the superior service, attention to detail, and the personal interrelations with the staff. You are treated as if you own a $100,000 dollar vehicle every-time you come in for service. In my opinion it is the service and sales approach that makes the entire car ownership experience. If I were interested in another car manufacturer, I would really give it a second thought in that I would most likely not receive the same excellent level of service as I do at Hyundai of Tempe.I greatly like that I have ONE service agent that cares for my car and oversees its service needs. Donna and Tony are the best! Of course, all of the service agents are equally as helpful The amazing service and a good product is why I will continue to purchase and recommend this dealership. Thank you, Jeff More

I have taken my 2005 Sante Fe in regularly for it's normal servicing and each time Donna Anderson has been exceptional. Just recently my radiator hose clamp & cap issues caused my coolant to leak exces normal servicing and each time Donna Anderson has been exceptional. Just recently my radiator hose clamp & cap issues caused my coolant to leak excessively. I showed up unexpectantly and Donna was there immediately to assist me. She provided the great courteousness & professionalism that I've grown accustomed to from our past dealings. My husband was going out of town for the weekend so I was going to possibly be without a car for a few days. With Donna's concern and efficient service she was able to get all repairs made by end of day. I had my car back for the weekend!! I'll keep coming back as needed!! You're the best Donna!! Thanks to you and your team!! Shara Woodward More