AutoNation Hyundai Valencia

In hind sight our sales guy was probably innocent of everything. He helped us decide which car was best for us and we made an offer, which he got accepted. Normally I decide what car I want before I w everything. He helped us decide which car was best for us and we made an offer, which he got accepted. Normally I decide what car I want before I walk onto a dealership. Anyways, its always in the finance office where they screw you, right? Bingo. The final sales price was net the manufacturer discount...net to who? Guess. they gave it to themselves...oldest trick in the book. So I was going to pay teh amount of the rebate more. I simply walked out and wound up buying a Mercedes instead. More

The actual sales person was great, helpful and fun to chat with. The problems came when the "manager" walked in and began saying the car we wanted doesn't come with the options we want. That was lie #1. chat with. The problems came when the "manager" walked in and began saying the car we wanted doesn't come with the options we want. That was lie #1. Then when they found the car he began complaining how it's difficult to ship the car to the dealership and that he was unsure if the dealership would be willing to trade cars. That was lie #2. After that he went away for a bit and came back with a purchase price he was thinking of which after a little more discussion he changed his mind and said a higher price and called us liars because he never said that. That was lie #3. After we told him the price we were thinking of buying it for, using TrueCar, he said that TrueCar is only valid for cars on the lot and shipping cars in negates the TrueCar price. That was lie #4 since we've purchased a vehicle from that same dealership using TrueCar pricing and they had to ship it in from 150 miles away. Unfortunately since our purchase 2 years ago, this new manager has came and was completely unwilling to work with us. He was complaining that the price he gave us was already under MSRP and that incentives and rebates just take more money out of his pocket. That was lie #5. As he saw that we were catching him on his lies, he began walking towards the door without even bothering to shake hands or say good bye or thanks for visiting. He just walked away and stood in the showroom looking outside the window. I've never experienced such rude behavior from a manager in any business. I'm not sure how he became manager of that dealership, but he not only killed my desire to do business with them, but also ruined all praise I had for them after my purchase with the old manager in charge. It's obvious Shumon thinks he's above his clients and that he has full control to do it his way or the highway. I was ready to purchase a car that same night but his unwillingness to negotiate a fair price and his rude attitude just cost him a sale plus any future sale. Parkway Hyundai should reconsider hiring such a pompous xxx such as Shumon and bring back someone who's willing to work with customers, be they in their 50s or their 20s. Arrogance in the business world will only get you so far, arrogance in a car dealership world will just leave potential customers unhappy and unwilling to ever go back. More

I had an excellent experience at Parkway Hyundai. After a mishap on my first visit, they really went out of their way to help me.They went as far as driving the car I wanted to my house for me to look at! I mishap on my first visit, they really went out of their way to help me.They went as far as driving the car I wanted to my house for me to look at! I went back to the dealership the next day to purchase the car, and had a very good experience. The staff is very helpful and courteous. I would recommend this dealership to anyone looking for a new or used car P.S. I love the car! More

We used the True Car website and within 5 minutes of entering our information, we had several offers (including one from Parkway) come in. Her assistant (Gloria) was calling us a few minutes after that entering our information, we had several offers (including one from Parkway) come in. Her assistant (Gloria) was calling us a few minutes after that to follow up on their offer. When we got to the dealership, Nikki was an absolute professional to work with. I was expecting the dopey "car dealer games" to ensue but she kept to the exact offer that was made to us! We knew what color and package that we wanted but they did not have that exact build. She dealer traded and we picked the car up the next day! We did get the usual questions with the guy in F& I, but there was really no pressure put on us to buy any of their offers! In over 35 years of buying cars, this was THE BEST EXPERIENCE WE EVER HAD! GO SEE NIKKI ! More

We were here to do some comparative shopping. Although at the time we were considering the Elantra, our salesman explained that for a little bit more (thanks to Manufacturers rebates), you could get a Son at the time we were considering the Elantra, our salesman explained that for a little bit more (thanks to Manufacturers rebates), you could get a Sonata equally equipped. We concurred, and were happy enough to buy one without a test drive for the right price. I discussed with my salesmen in depth what I wanted, and we found a specific car. I stated what I would be willing relative to invoice price, before manufacturer rebates, and he said he could do it. When we were in the finance office, the invoice was written up with the rebate as the downpayment. In other words, the sell price we agreed to was increased by the rebate amount. We left immediately once I discovered their trickery and went to the mall nearby. I was sick and just wanted to walk around, get a snack, and clear my mind before the drive back. I had left my phone in the car. When I got to the car 3 hours later, I had 12 missed calls from them. The voicemails were a range of reasons and excuses to try and get me back into the dealership. More

I was in a market for a 2013 Veloster Turbo M/T Vitamin C color w/Ultimate package. I called all 6 dealerships around me and only in Parkway Hyundai they were able to locate the car to my exact specs and del color w/Ultimate package. I called all 6 dealerships around me and only in Parkway Hyundai they were able to locate the car to my exact specs and deliver in 3 weeks! For those who are trying to find those turbos right now know how difficult it is. And yet George (the general manager) was able to pull some strings and get the car routed to him. Even better is that they sold it to me at MSRP unlike some other dealers I read about who do 2-5K markup. Danika was the sales lady I dealt with directly and she was very helpful and knowledgeable. She called me as my car was being unloaded from the truck and didn't let anyone drive my car until I came to pick it up. Overall I'm very happy with my car and my purchase. More

I visited Parkway Hyundai a couple of times last month. I was looking for the "right" car for me. ( I am super picky) I met Kerfe within seconds. HE IS SO NICE!!! After spending almost 2hrs. with him, I FOUN was looking for the "right" car for me. ( I am super picky) I met Kerfe within seconds. HE IS SO NICE!!! After spending almost 2hrs. with him, I FOUND MY VEHICLE!!! I bought a new Hyundai Sonata, may I add that I came in JUST TO LOOK. Kerfe was the nicest salesman, NOT pushy, NO pressure. I will definately be back to see him. If he weren't married, I would've swept him away with me. lol More

I initally went to Parkway because of my friends terrible experience at Key's Hyundai. My friend got his 2011 3.8 Genesis Coupe from Parkway. James Weisman was the best salesmen I have ever had. He was easy experience at Key's Hyundai. My friend got his 2011 3.8 Genesis Coupe from Parkway. James Weisman was the best salesmen I have ever had. He was easy to talk to and didn't BS. I would definitely do business again. Ask for James, tell him Dominick sent you =). I love my 2012 3.8 Genesis Coupe R-Spec! James Wiseman 805-657-1895 jwiseman@goparkway.net More

Not sure if the last one went thru I've dealt with Bob Not sure if the last one went thru I've dealt with Bob Bakshi and Parkway for many years. I trust Bob 100%. If he assigns me to a certain manage Not sure if the last one went thru I've dealt with Bob Bakshi and Parkway for many years. I trust Bob 100%. If he assigns me to a certain manager it is for a reason. This last time I came in and spoke to Bob for a car. He took real good care of me. He knows his products and knows his employees. He sent me to the right person and I got the right car. I feel Bob and Parkway are a major part of this community. Thank you Bob! Eliot Y. of Canyon Country More

This is my 15th car purchase, and I know(I really mean it) how dealers work, and I hate it. I shopped around dealers over internet and phone before I visited this dealer. She is definetely by far the mo it) how dealers work, and I hate it. I shopped around dealers over internet and phone before I visited this dealer. She is definetely by far the most friendly and caring sales person that I've ever met and I got such a good price as well. I was such a good experience of purchasing a car. I would definetly recommend her to anyone who wants to buy hyundai. By the way, I got this sonata limited, and this is even better than my previous BMW. More