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AutoNation INFINITI Tustin
Tustin, CA
518 Reviews
As one of the largest INFINITI dealerships in Orange County, AutoNation INFINITI Tustin is your go-to source for all things INFINITI. Located near the intersection of the 5 and 261, our Tustin showroom is easy to locate, too. With a large inventory of both new and pre-owned INFINITI cars and SUVs for sale, and a large selection of other premium pre-owned cars and SUVs for sale, we are sure to have the perfect car or SUV for you. Check out our website today, or visit our showroom in Tustin to see our complete inventory of cars and SUVs for sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 518 reviews
March 29, 2023
Jeff was easy to work with and very informative with the repair status of my car. My car always gets a car wash, i find that to be very thoughtful of them :) repair status of my car. My car always gets a car wash, i find that to be very thoughtful of them :) More
by Daniela
Employees Worked With
Jeff
March 25, 2023
I had a great experience. Everyone is so kind and friendly! They always explain everything completely and I would highly recommend this dealership to everyone!! Everyone is so kind and friendly! They always explain everything completely and I would highly recommend this dealership to everyone!! More
by Arnie
Employees Worked With
Chris Licano and Linda Torres
March 22, 2023
Sales was very nice and it was the easiest experience I've had.....BUT now that I've had my car serviced twice, once a year, I am very disappointed. It seems that if your car is not an Infiniti than the I've had.....BUT now that I've had my car serviced twice, once a year, I am very disappointed. It seems that if your car is not an Infiniti than they will not give you a loaner car at all. I told them that I purchased my 2019 MB GLC 350 from them for over $40,000 and that since they sold it to me and a service agreement that they should give me a loaner when avail. They said that "the earliest time would be 6 months from now". So I said, fine. Set it up and I'll be there and then they said they couldn't set up service for that far out. They totally blew me off. So, my advice to anyone looking to purchase a used car on their lot that isn't an Infiniti....DONT. To confirm, when I went into service and asked about getting a loaner next time I bring my car in and they said "IS that your GLC right there" and I said Yes. They then said "We do not loan out cars unless you bought an Infiniti." Don't sell other manufacturers vehicles if your not going to give the customer the same service you would if they bought yours, especially when they pre-paid for said service. More
by DougNBodie
Employees Worked With
Isabel Ramirez and Nima Tavakolnia
March 18, 2023
Gaberil was so help full i was so very satified with the customor service. I always come to tustin for my service. i didnt even make appoint and Gaberil took me right in. customor service. I always come to tustin for my service. i didnt even make appoint and Gaberil took me right in. More
by theursulos
Employees Worked With
Gaberil
March 17, 2023
Customer Service disaster from start to finish. I tried to schedule simple maintenance via phone with their scheduler. She could not answer any of my questions, did not know how long my repair woul I tried to schedule simple maintenance via phone with their scheduler. She could not answer any of my questions, did not know how long my repair would take, and was pretty useless. I found out they use a call center in Las Vegas, so they have no insight into the particular Infiniti location. She said to ask for Chris when I arrived. On 3/10/23 I arrived and asked for Chris, who was not working that day. I was assigned to Jeffrey N. who was very slow and had to ask another employee how to do everything. He did not know the cost of my services, or how to access my CarMax warranty data that was in their database, or how long I would have to wait. I asked for the complimentary car wash/vacuum. I was kept waiting over 3 hours. They did not have a part I needed, no repairs were done, so I have no idea what took 3 hours. I have to come back again next week - inconvenient. At one point he said my car was done, he just needed to fill out some paperwork and he would come get me. 30 minutes later I went to the front desk and he looked surprised to see me. No respect for your time and no sense of urgency. Car was not washed or vacuumed as I requested. Infiniti called on Monday to see how my service was and I told them it was terrible. She said the service manager, Linda, would call me shortly. Wednesday, I got a call from Infiniti reminding me of my follow-up appointment on 3/17/23, I told her I had to cancel and asked when Linda would call me. She said she would ask her to call me. 20 minutes later I got another call from Eric reminding me of my 3/17 appointment, which I had just cancelled! I asked why he was also calling me. He had no idea. Still no call from Linda. I really don't want to ever come back here. I don't trust that they are taking care of my car properly. More
by mindymich
Employees Worked With
Jeffrey, Eric
March 10, 2023
The service I received was bad. They didn't fix my problem and lied about what they did do. When I asked to trade my car in, they took my information and never called.me back. They didn't fix my problem and lied about what they did do. When I asked to trade my car in, they took my information and never called.me back. More
by Connieraya
Employees Worked With
Do not remember
March 02, 2023
Working with Autonation Infiniti has been the most enjoyable experience I have had while at a car dealership. All of the employees I have interacted with have given the utmost quality of service. Mo h enjoyable experience I have had while at a car dealership. All of the employees I have interacted with have given the utmost quality of service. Mo has been with me from the start and even after my purchase he still checks in and even schedules the service for me. I’m hooked on Infiniti thanks to the kind and hardworking folks at Infiniti Tustin. More
by K Wilson
Employees Worked With
Mo, Fred, Gabriel and Robert
