AutoNation INFINITI Tustin

I purchased my infiniti qx50 online. Very good experience. I didn't feel the pressure of a salesperson trying to get you to buy the car. Very good experience. I didn't feel the pressure of a salesperson trying to get you to buy the car. More

Brought my car in for an engine noise. Chris was extremely cordial. The mechanic diagnosed the cause as loose tabs in undercarriage shield that was causing vibrations/noise. We picked u Chris was extremely cordial. The mechanic diagnosed the cause as loose tabs in undercarriage shield that was causing vibrations/noise. We picked up car, and the noise was still present. Returned car for further diagnostics. Notified that mechanic found metal shavings in oil pan, which was a sign of deeper engine issues. Short block was replaced under warranty. Picked up car, and the noise was still present, even though the mechanic assured me that the car was running perfectly and passed all tests. He said he could feel a faint vibration, but to just bring the car back in 2000 miles for a 60k service, and he'd look into the noise at that time to see if he could diagnose if it got worse. In addition, the car was extremely dirty on the exterior and dusty in the interior. Returned car for further diagnostics. Spoke with service manager and requested that another mechanic diagnose the car since initial mechanic couldn't find any issues. She assured me that this would occur. Notified by Gabriel that an Infinity Engineer would be called in to diagnose noise. This engineer finally diagnosed a failed fuel pump, which ended up fixing the noise. Car was washed this time. This whole process took a couple of weeks, inclusive of two return trips to the dealership due to improper diagnostics. After this experience, I don't have a lot of confidence in this dealership. I wasted a lot of time with return trips and was made to feel like I was overexaggerating the issue, when in fact there was an issue that couldn't be fixed by your team. In the end, I'm happy that the car was finally repaired and is now running the way it should, but based on the experiences above, I find it difficult to refer others to this location in the future. More

I always get great service. I’ve been an Infinity owner for many years and have always had my car serviced at Tustin Infinity. Always on time and I appreciate the attention I re I’ve been an Infinity owner for many years and have always had my car serviced at Tustin Infinity. Always on time and I appreciate the attention I receive when I call. More

Service Advisor Gabriel provided outstanding advice, explanations about multiple work to be done. He is the perfect representative to help customers. explanations about multiple work to be done. He is the perfect representative to help customers. More

A very pleasant experience shopping with AutoNation Infinity Tustin. Really nice to have that 90-day, 4,000 mile dealer warranty that came with my used car -- a REAL warranty with REAL coverage unlike Infinity Tustin. Really nice to have that 90-day, 4,000 mile dealer warranty that came with my used car -- a REAL warranty with REAL coverage unlike other dealers that over none or just a token, teaser useless warranty. The process was super easy and I really look forward to working with them again!!! More

I came in for an oil change and new rear brakes. Now my brakes make an intermittent grinding noise. I brought my car back in once and was told the sound was caused by a tumbleweed. The sound was Now my brakes make an intermittent grinding noise. I brought my car back in once and was told the sound was caused by a tumbleweed. The sound was better for a few days and then it returned. Now I need to waste another 3 hours of my day taking the car back to the dealer to diagnose it. This dealership service department has been very inconsistent. I've had great service and then horrible service, like not putting the oil cap on properly and having oil leak all over my engine. More

Great Service as usual with Gabriel. Very helpful with my service experience and issues on my prepaid maintenance. Thank you again. Very helpful with my service experience and issues on my prepaid maintenance. Thank you again. More

I've been to this Infiniti Tustin service department for service on my cars for over 20 years and will continue to refer them to my friends. They always do a great job and are courteous and professional. service on my cars for over 20 years and will continue to refer them to my friends. They always do a great job and are courteous and professional. Gabriel kept me informed while I waited for my routine service to be completed. I love the new link they provide that show my car being video recorded on the rack and the video walks me through their visual inspection. It reassures me that all is OK with my vehicle and that everything was checked out for me. More

Great service as usual. Chris Licano was very helpful with my service experience. I have been taking my vehicles to Infiniti Tustin for nearly 20 years. Chris Licano was very helpful with my service experience. I have been taking my vehicles to Infiniti Tustin for nearly 20 years. More

Great service both from sales and finance. I love my car. It was a great experience. I love my car. It was a great experience. More