AutoNation INFINITI Tustin

Willy was a good service representative I would definitely return and recommend any friend to get their car serviced here or simply recommend people to buy from this infiniti dealership . definitely return and recommend any friend to get their car serviced here or simply recommend people to buy from this infiniti dealership . More

All was great except the change in shuttle service reduced to only 5 miles. I have been receiving service for my vehicle since purchase in Oct 2010. Initially a loaner vehicle was available or shuttle reduced to only 5 miles. I have been receiving service for my vehicle since purchase in Oct 2010. Initially a loaner vehicle was available or shuttle to my home in Placentia. Neither are available. You’d have to live around the corner to be within a 5 mile distance. This is totally unacceptable for excellent rating of customer service. All else was very good and the representative was very helpful. More

Very comfortable and kind. My advisor helped me as much as he can and fast. My advisor helped me as much as he can and fast. More

Big thank you to willy. The service was fast and quick didn't have to take a long time to get the car back. The service was fast and quick didn't have to take a long time to get the car back. More

I was very frustrated to reimburse double tax from different state. They told me before I bought, they will reimburse ride away but tool more than 2 months. The problem was no body was ready to help m different state. They told me before I bought, they will reimburse ride away but tool more than 2 months. The problem was no body was ready to help me, they gave me their direct phone but they couldn't answer their phone up. I can say I call every single day and no one contact me their supervisor I don't know why. Only I got only Mr. Fred who lied me every time. He said you will get by tomorrow, next week and so on, and he gave me fake tracking number for the check. It is unbelievable for me for this big company this kind of customer service. Anyways thank you after getting my check waiting more than couple of months. I paid off my credit card after that including interest. I don't recommend at all. More

The team did a good job of getting me a quote before any service was started. They also provided a car wash and glossed my tires. My wife and I were pleased with our experience. service was started. They also provided a car wash and glossed my tires. My wife and I were pleased with our experience. More

When arriving no one greeted me. Waited for someone to greet me but no one did so I had to walk inside. When going to other Infiniti dealerships they would always open my car door fo Waited for someone to greet me but no one did so I had to walk inside. When going to other Infiniti dealerships they would always open my car door for me. More

My cars alignment was off so I brought it in for an alignment and tire rotation. After getting my car back the car still pulls to the right and my steering wheel is not aligned. It’s still always sligh alignment and tire rotation. After getting my car back the car still pulls to the right and my steering wheel is not aligned. It’s still always slightly turned to the right. I paid $120 for just the alignment and it feels the exact same as before. Feels like they took my money, let the car sit around, then returned it to me 5 hours later having done nothing to it. More

The representatives here are always kind, patient and professional. Each one tries to make you feel as though your time is important and that they want to help you no matter how unique or challenging you professional. Each one tries to make you feel as though your time is important and that they want to help you no matter how unique or challenging your situation might be. I only go to this dealership to get my car serviced. More

I come per service time to Autonation Tustin . They Always helpful friendly and expert.Thank you They Always helpful friendly and expert.Thank you More