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AutoNation INFINITI Tustin
Tustin, CA
493 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 493 reviews
Helpful October 31, 2023
AJ Ortiz I called multiple times trying to speak to a manager, I was placed on hold for 45mins then hung up on, called back several times they ignored my numerous calls through the store phone so hopeful manager, I was placed on hold for 45mins then hung up on, called back several times they ignored my numerous calls through the store phone so hopefully this can get to A.J. Ortiz It is almost impossible to by a vehicle from Sharareh Hashemi and Joshua Garcia. I let them know I’ve been in the car business for years and just expect a little bit of professional courtesy. I receive none and got treated like I did not know my way around a car deal, I let them know I would be bringing in a cashiers check from my credit union and have already built my deal on their website. Just need a purchase order, and would fly in tomorrow morning. After being ignored for hours, I finally got a purchase order with almost $4000 in add-ons, that were never explain to me what they were. Then told them I was able to build my deal online, and none of the extras were on there. Told them I just want the car none of the extras, I was told this is just the way they structure their deals. If I was explained to what they were in the beginning, and knew what they were, I might’ve entertain them. But for them to add $4000 more and say it is what it is! Is pretty much a spit in the face. It does suck cause I really wanted this vehicle, would’ve most likely bought a warranty from them if it was decent price. Now I’m going to buy same vehicle, different color in my state, just shocked by how this was handled. More
by Manny
Employees Worked With
Sharareh Hashemi and Joshua Garcia
October 31, 2023
WORST CAR DEALERSHIP EVER! My husband and I have been trying to purchase a vehicle over the phone (no games) since this morning and because we’re black they refused to sell us My husband and I have been trying to purchase a vehicle over the phone (no games) since this morning and because we’re black they refused to sell us the vehicle by ignoring our phone calls and text messages. When I called the sales rep. Joshua Garcia was very polite until he received a picture of my drivers license, so they’re clearly racist! I told them I wanted to buy this car cash and did not get a response. My husband also spoke with Sharareh Hashemi, the sales manager who ignored us as well. This was the worst customer service I’ve ever experienced. Trust me your money is definitely better spent elsewhere! More
by Niecywashington22
Employees Worked With
Joshua Garcia & Sharareh Hashemi
October 22, 2023
Joseph presented professionally and went out of his way to ensure that all my questions were answered. The detailing of my vehicle was excellent. I am impressed with willingness of all personnel encount to ensure that all my questions were answered. The detailing of my vehicle was excellent. I am impressed with willingness of all personnel encountered to be of service. More
by fr.murillo
Employees Worked With
Joseph P.
October 16, 2023
Whenever possible they have given us a loaner car and we do appreciate that . We come from Brea & I don’t always have a way back home. do appreciate that . We come from Brea & I don’t always have a way back home. More
by nanakfish
Employees Worked With
Jeffrey was so good to work with on our recent service
October 10, 2023
Very satisfied with Infiniti Tustin's service department, just completed an oil change and brake service, my service rep ( Jeffery Nguyen) was professional and courteous. He made a point of keeping me update just completed an oil change and brake service, my service rep ( Jeffery Nguyen) was professional and courteous. He made a point of keeping me updated on the status and estimated completion time of the service, which was right on schedule.....also appreciated the car wash. More
by wagoring
Employees Worked With
Jeffery Nguyen
