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AutoNation INFINITI Tustin

Tustin, CA

4.5
518 Reviews
As one of the largest INFINITI dealerships in Orange County, AutoNation INFINITI Tustin is your go-to source for all things INFINITI. Located near the intersection of the 5 and 261, our Tustin showroom is easy to locate, too. With a large inventory of both new and pre-owned INFINITI cars and SUVs for sale, and a large selection of other premium pre-owned cars and SUVs for sale, we are sure to have the perfect car or SUV for you. Check out our website today, or visit our showroom in Tustin to see our complete inventory of cars and SUVs for sale.
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33 Auto Center Dr

Tustin, CA

92782

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Showing 518 reviews

June 20, 2022

My cars alignment was off so I brought it in for an alignment and tire rotation. After getting my car back the car still pulls to the right and my steering wheel is not aligned. It’s still always sligh More

by Stevenauyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel
Jun 22, 2022 -

AutoNation INFINITI Tustin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5556 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

June 18, 2022

I come per service time to Autonation Tustin . They Always helpful friendly and expert.Thank you More

by Mehmet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Paramo
Jun 21, 2022 -

AutoNation INFINITI Tustin responded

Hello Mehmet, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 16, 2022

Willy and the Service team were fantastic. Willy kept me in the loop regarding my warranty and Infiniti of Tustin are are straight shooters. I would recommend these professionals to anyone c More

by Feo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willy, Linda
Jun 17, 2022 -

AutoNation INFINITI Tustin responded

Hi Feo, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation INFINITI Tustin and we hope to be of service again in the future.

June 15, 2022

Great Customer Service from everyone! Especially from the Service Team. Francisco Gutierrez has been the best! Thank you for all of your help and answering all of my questions. More

by Daphene Baltazar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Gutierrez
Jun 16, 2022 -

AutoNation INFINITI Tustin responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 13, 2022

So, this was my second time going back to AutoNation after my first experience I said never again!!! The new Service Guy Willy made my experience awesome and this made up for the first experience. I al More

by ida.clancy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Willy
Jun 15, 2022 -

AutoNation INFINITI Tustin responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5556 to discuss what we can do to help.

June 10, 2022

5 stars for Willy and David! Great service, fixed my car and kept me informed. More

by Amber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willy and David
Jun 12, 2022 -

AutoNation INFINITI Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 10, 2022

Professionalism of the Saleman named Aiman and Sales Manager named Fred are wonderful and pleasant More

by mtbq2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aiman who is Saleman and Fred who’s the Sales Mgr
Jun 12, 2022 -

AutoNation INFINITI Tustin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 09, 2022

Unfortunately not a good experience! I purchased a car and the it had a vibration on the test drive. The dealership assured ne that it would be fixed, but I have to constantly follow u More

by Avi
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Eli, Frank and Nima.
Jun 12, 2022 -

AutoNation INFINITI Tustin responded

Hi Avi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Jul 30, 2022 -

Avi responded

Hello The dealership apparently tried to fix the wheel, yet the problem was worse than before. I took the car to a professional who found that the dealership tried to grind the wheel with some sort of tool and installed spacers on the hub. This is extremely unsafe and damaged the wheel beyond repair. This report was shared with the dealership. I asked that Autonation replace the wheel or refund me the value of the wheel so I can have replaced and they said No!, even though I bought tire and wheel cover on purchase. Autonation reason is they tried their best and that’s all they have to do. It is now too late to return the car so it’s now my problem!! It is not easy express the stress and frustration in calling the dealership for updates. They do not return calls and brush me off, with silly excuses. It is mind blowing how the staff changed completely after signing and how little recourse there is for damaging a car. The general manager of the Autonation Tustin simply refuses to engage. Fault or no fault, with this type of ignorance, there is little hope to find any solution for any customer. If you are out to buy a car…stay away from Autonation.

June 07, 2022

The service department was horrible! ! I believe my agents name was Woody or something like that and he was completely lost the entire time I was there. The other agents were more friendl More

by KingK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Woody, Service Manager Lady
Jun 09, 2022 -

AutoNation INFINITI Tustin responded

Hello, we are deeply disappointed by your experience at AutoNation INFINITI Tustin. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 627-5556 to discuss what we can do to help.

June 07, 2022

This dealership is very trustworthy and welcoming. I would recommend coming here for any service needs. More

by lovelaughhustle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willy
Jun 09, 2022 -

AutoNation INFINITI Tustin responded

Hi. We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

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