AutoNation INFINITI Tustin

The service department was horrible! ! I believe my agents name was Woody or something like that and he was completely lost the entire time I was there. The other agents were more friendl ! I believe my agents name was Woody or something like that and he was completely lost the entire time I was there. The other agents were more friendly trying to help him but he seemed to not know how to do his job. Then the service manager lady came in and she was very fake nice. They also discuss other customers car issues in front of new customers and laugh about not fixing the cars. The service manager lady has this chip on her shoulder attitude since I guess she makes the decisions, and she is very quick to try and get you out of her location and send you to any other one so her technicians don't have to do the work on your car. She sent me to a different location and made it very obvious with her fake smiles she did not want my Infiniti at her Infiniti location! I left there feeling like I will NEVER take my car back to them, nor will I ever refer anyone else to that service department. More

worst customer service ever use service department twice both time bad experiences bad communication won't use again my car was there 5 days for flat tire twice both time bad experiences bad communication won't use again my car was there 5 days for flat tire More

Great customer service. Agents were very friendly and helpful and professsional. Overall amazing experience. I would definitely recommend this dealership to friends and fami Agents were very friendly and helpful and professsional. Overall amazing experience. I would definitely recommend this dealership to friends and family. More

Very friendly and professional agents there. I didn't feel pressured at all. Would recommend to friends and family. Thank you. I didn't feel pressured at all. Would recommend to friends and family. Thank you. More

Service was great! Overall amazing experience; after visiting several dealerships, this was definitely the best one! Overall amazing experience; after visiting several dealerships, this was definitely the best one! More

The Service Department is superb. They are always very helpful, professional and honest. I would not take my car anywhere else, EVER. Special thanks to Frank Gutierrez for always taki They are always very helpful, professional and honest. I would not take my car anywhere else, EVER. Special thanks to Frank Gutierrez for always taking such great care of my car. See you again in 5K miles! More

Had a pleasant day everyone made it easy, very good customer service, walked away satisfied with car I wanted customer service, walked away satisfied with car I wanted More

Excellent Customer Service! !! Very helpfully with our needs... Definitely recommend AutoNation Infiniti Tustin!!! Great Job.... !! Very helpfully with our needs... Definitely recommend AutoNation Infiniti Tustin!!! Great Job.... More

Great experience buying a car - 100% recommend anyone interested in buying a car to come here! interested in buying a car to come here! More

The whole team was very helpful in answering all of my questions and made the car buying experience a great one. They were respectful and professional. Will definitely be recommending them to family and f questions and made the car buying experience a great one. They were respectful and professional. Will definitely be recommending them to family and friends. More