AutoNation INFINITI Tustin

They charged my $200 just to look at my Infiniti. They told me the $200 would go toward any repairs. They also told me for the $200 they would wash the car, and conduct a vehicle inspection which in They told me the $200 would go toward any repairs. They also told me for the $200 they would wash the car, and conduct a vehicle inspection which includes a video. I agreed based on what they told me. In the end, they refused to apply the $200 to the repairs, no inspection was done at all, and no wash was done. They also called me to left me know the car was ready, but when I got dropped off they made me wait 30 minutes…the car was still on the lift!! I have left messages for the general manager and service manager. They refuse to even return my calls. More

Professional car service, whatever your car needs the solution is provided. Staff is really helpful and friendly. solution is provided. Staff is really helpful and friendly. More

Was traveling when warning light came on. They got me right in even though they were booked for appointments. They checked my car and I was able to safely continue my trip. This is a second t They got me right in even though they were booked for appointments. They checked my car and I was able to safely continue my trip. This is a second time for me with this dealership helping out while traveling. More

The dealership is very clean and the staff was very helpful.. I always take my care for service. helpful.. I always take my care for service. More

I made an online appt to have my oils changed and the only option was a 7:00 am appt., which was way too early for this retired lady! So I called the dealership and they kindly changed it to my preferre only option was a 7:00 am appt., which was way too early for this retired lady! So I called the dealership and they kindly changed it to my preferred time of 11:00 am, no problem! My service rep, Willy Cardona, couldn’t have been more friendly, efficient and competent. So pleased to have this kind kf service in this day and age! More

Very easy to work with and the employees were not pressuring and worked to get a deal that both parties were happy with. pressuring and worked to get a deal that both parties were happy with. More

I was due for my 30,000 Maintenance on my QX 60. I made my appointment and they came back to talk to me about how long it would be and if I needed a loaner which I did use with my work schedule tha I made my appointment and they came back to talk to me about how long it would be and if I needed a loaner which I did use with my work schedule that day. I was able to receive a video on my inspection and received a message about some extra work being needed. They are prompt and helpful making it an easy experience. More

Great experience. Very helpful and knowledgeable. Kept me informed on everything done and the status. Frank Gutierrez was the best. Very helpful and knowledgeable. Kept me informed on everything done and the status. Frank Gutierrez was the best. More

The car was excellent. However, the sales manager, Eric, was reluctant to replace a damaged tire. There was the passenger front tire that had a gouge out of it and he said However, the sales manager, Eric, was reluctant to replace a damaged tire. There was the passenger front tire that had a gouge out of it and he said he would replace the one, but that would leave the front alignment out of balance. I asked him if they could replace both and he said flatly no. Very unprofessional and a severe lack of understanding. They need customer service training. Additionally, I left the car at the dealership and came back 2 hours later and there was damage to the back left side that wasn't there previously. Photos show it was clearly done when I had left to get a ride back. I asked if it could be looked at but they said "probably wouldn't fix it" Unbelievable! Simple requests that would make a highly satisfied client and promoter of your dealership. The car needed some minimal detailing and they said I would receive a call to bring it in for the ONE tire and the detailing. Still no call. There is a lack of follow through and professionalism. Would I recommend AutoNation? So far no good reasons Any assistance to remedy the situation would be appreciated. Thank you More

quick service and clean facilities, MPI is explained thoroughly. complimentary car wash could use some improvement. thoroughly. complimentary car wash could use some improvement. More