AutoNation INFINITI Tustin

Extremely refreshing to get an upfront honest car buying experience. In this current market of short vehicle supply I have faced dealerships that were not eager to serve the customer, not the case at AutoNa experience. In this current market of short vehicle supply I have faced dealerships that were not eager to serve the customer, not the case at AutoNation Infiniti Tustin. They were upfront from the beginning no misleading communications to get me down there and then switch out price and options. Thank you to the staff from management, to sales, to financing. Love the car, love the price, love the service will definitely keep this place in mind when talking to friends and family. More

They sold me a defect car , and when I call Fred from The finance department doesn't even answer or return my phone calls. my car still under the dealer warranty. I went there and he said to me he was going finance department doesn't even answer or return my phone calls. my car still under the dealer warranty. I went there and he said to me he was going to talk to general manager,and he will call me 📞 next day . Until now iam still waiting.also it has been over a month waiting for the lincese plate too. So I wonder. Do you think I should refer a friend to this dealer? I don't think so. More

Everyone was so nice and kind for my questions and requestings. They seems so proud of infiniti cars. requestings. They seems so proud of infiniti cars. More

People at the service department go above and beyond for their customers. There was no shuttle driver available when picking up my car, so Frank called me and offered a ride. I love how seriously committed their customers. There was no shuttle driver available when picking up my car, so Frank called me and offered a ride. I love how seriously committed they are, doing a great job and making sure your experience is pleasant and stress-free! More

The salesperson was all friendly upfront, but totally ignored me after the sale when I found out the CD player doesn't work in the vehicle I purchased - not good service ignored me after the sale when I found out the CD player doesn't work in the vehicle I purchased - not good service More

The associates were great and helped as much as possible. The wait time tho was long. The car was cleaned well but the seat belts are very dirty. The wait time tho was long. The car was cleaned well but the seat belts are very dirty. More

They (Sara) added $1800 into the price of the used ford truck we purchased. There was no mention to us about gap insurance, nor was there anything spoken about little stickers that cost $599 and called th truck we purchased. There was no mention to us about gap insurance, nor was there anything spoken about little stickers that cost $599 and called theft deterrent, please dont buy a car from here, you are guaranteed to be burned. More

Gabriel and the entire service staff exceeded my expectations when I dropped off my 2020 QX60 for an oil change and point inspection. The work was done promptly, the car was returned cleaner than w expectations when I dropped off my 2020 QX60 for an oil change and point inspection. The work was done promptly, the car was returned cleaner than when I dropped it off. This is my fourth Infiniti, and I have always had them serviced at Auto Nation Infiniti Tustin. More

People are treated very nicely, everyone is friendly. Employees are knowledgeable and answer all questions. Employees are knowledgeable and answer all questions. More

Very easy to deal with, very professional and attentive. Nice people and very efficient process, purchased the car and waiting for delivery. Nice people and very efficient process, purchased the car and waiting for delivery. More