AutoNation Lincoln Clearwater

Auto Nation, Inc. Via Fax & Regular Mail 200 SW 1st Street, Suite600 Ft Lauderdale, Fl. 33301 Attn: Ms. Donna Palapi Via Fax & Regular Mail 200 SW 1st Street, Suite600 Ft Lauderdale, Fl. 33301 Attn: Ms. Donna Palapiano, SVP Dear Ms. Palapiano I would be remiss if I neglected to inform you personally of the outstanding service and efforts put forth on our behalf by the Service Advisor, Celso Millan and Service Technician, Mike Franz at AutoWay Lincoln of Clearwater, Fl. I purchased a 2004 Mercury Monterey Premier from a family member with 39000 miles and in pristine condition. We discovered a minor problem with the transmission and based on erroneous information that AutoWay used AAmco for its transmission work I decided to schedule an appointment with AAmco myself and have the problem addressed. After having the transmission rebuilt the van developed a severe, for the lack of a better description a “Squeal”, as well a dangerous stalling problem for no apparent reason in traffic. AAmco replaced the A/C compressor, Power steering pump, Water pump, belt tensioner, and declared it fixed. That was until I took it home and we were back at square one again. I finally, reluctantly, scheduled an appointment with AutoWay Lincoln, where it was originally purchased, having decided to repair and get rid of this vehicle ASAP. Service Advisor, Celso Millan treated me like a long lost relative and proceeded to address the problems. It took a week or more by Mike Franz with assistance from Ford Factory to finally discover the source of the real problems and while they could have taken advantage of the fact, I went to AAmco first they proceeded to repair my vehicle as good as new. The repair cost was beyond reasonable and I could not be more pleased after spending thousands to no avail with AAmco. I have no doubt that in hind sight if I had went to AutoWay Clearwater for the initial problem it may have been repaired properly the first time. With that being said please rest assured that as a member of a highly respected International Fraternity every one of which will be informed at every opportunity of the outstanding service I received from this team of Service professionals at AutoWay Lincoln of Clearwater. After being in business personally for over 40 years to me, Celso Milan and Mike Franz demonstrated what real customer service is all about. I am now exclusively an AutoWay Customer. Warmest Regards Leo F Saito CC: George Brown, Service Manager, AutoWay Lincoln of Clearwater More

During the past 2.5 years, I have arranged to have my vehicle serviced at Autoway Lincoln in Clearwater apaproximately every 2500-3200 miles. Scheduling these services have not been a problem because th vehicle serviced at Autoway Lincoln in Clearwater apaproximately every 2500-3200 miles. Scheduling these services have not been a problem because they are around the times I am coming down to the Tampa Bay Area. The service department is fantastic! It's not often you'll find bright smiling faces during the 8:00 am hour ... but at Autoway Lincoln, they must come in with a cherry smile. The service department has done an excellent job keeping me abreast of future needs/repairs. My vehicle has never been kept for an extended period of time ... it's in and soon out with work completed. I would like to applaud the service department at Autoway - YOU are excellent and I would recommend you to anyone. I am so pleased, my next vehicle could be a midsized Lincoln!!! :) Keep up the good work! More

Very friendly..took my vehicle in for service and was in and out in no time. The staff was very accomidating and I would reccommend them to everyone. George was very warm and friendly and I felt very comfo and out in no time. The staff was very accomidating and I would reccommend them to everyone. George was very warm and friendly and I felt very comfortable with him. More

We enjoy taking our car to this car dealership. We are We enjoy taking our car to this car dealership. We are treated royally. The service is awesome. The prices are reasonable. The wait time is not very We enjoy taking our car to this car dealership. We are treated royally. The service is awesome. The prices are reasonable. The wait time is not very long. They make you feel like you are part of their family. More

This is the best dealership in the Tampa Bay area...everyone is warm, friendly and helpful. Mike Carmody assisted me with finding my car...I was looking for a used car and he found exactly the area...everyone is warm, friendly and helpful. Mike Carmody assisted me with finding my car...I was looking for a used car and he found exactly the right one that fit me and my family to a tee. He is extremely knowledgeable, honest, sincere, offering valuable advice, gave me the confidence I needed to know that I was making a good decision. I would recommend anyone needing a new/used car to go to this dealership and ask for Mike. This is the second used car I have bought from this dealership and will not go anywhere else in the future. Also would like to mention Hope, she was awesome to work with..Thank you so very much. Nancy More

everyone at this dealership was warm, friendly and helpful. Mike Carmody assisted me with finding my car...I was looking for a used car and he not only helped me find a great deal but he guided me thr helpful. Mike Carmody assisted me with finding my car...I was looking for a used car and he not only helped me find a great deal but he guided me through the financial process as well. He was extremely knowledgeable and honest and helped me make the best decision regarding my financial situation. I would recommend anyone needing a new/used car to go to this dealership and ask for Mike. What impressed me mostly about Mike and this dealership is how they all went the extra mile to make sure I was happy and satisfied AFTER I bought the car. This dealership has awesome customer service on both the sales and service side! More

This is our second purchase from Auto way Lincoln and we are looking forward to many more. Service department outstanding. Our relationship with Mr Grissom was a pure pleasure out standing Gentleman. Onl are looking forward to many more. Service department outstanding. Our relationship with Mr Grissom was a pure pleasure out standing Gentleman. Only wish we could buy more. Great place to buy and that says a lot Paul & Mary PS we live up in Hudson its worth the trip to Clearwater More

True Gentlemen! Purchased a 02 Grand Marquis, had some service concerns during purchase, they went above and beyond and I left with a great car at a great price with great service. The paperwork was a bi service concerns during purchase, they went above and beyond and I left with a great car at a great price with great service. The paperwork was a bit long, but overall OK. I definitely recommend these guys! More