AutoNation Nissan Chandler

I would like to start by saying that this has been the best experience in buying a car that I have EVER had. I actually called in looking for a Hummer H3, I called the number listed on cars.com and spoke best experience in buying a car that I have EVER had. I actually called in looking for a Hummer H3, I called the number listed on cars.com and spoke to Mike. From the greeting received when he answered the phone I knew it was going to be a great experience. I'm a sales manager myself, so I know how important good customer service is. I can say undoubtedly that mike should be teaching a class to other dealerships on how to treat customers. Mike made sure the car was there and we made an appointment for me to come check it out. Mike was very personal, which to ne is something I look for when I'm hiring employees. He wasn't a pushy salesman, which to me shows he has confidence in his sales pitch without sounding cocky. We test drove the Hummer, but the bank wasn't willing to finance without a really high payment. So, we looked at other options and found a really nice durango that was fully loaded. We test drove it, and I really liked it. As the process continued I got into finance with Thomas, who was very polite and very professional from the get go. As we were signing papers we started to talk cars and realized that maybe I wasn't making the right choice in the durango. We went over options and I left with the durango. I had it for just the evening and brought it back the next morning and picked up the car I was really meant to have. I honestly am so happy now I didn't get the durango, instead I got a fully loaded altima coupe and it was love at first drive. Mike and Thomas had both reccommended the car, and they were 100% correct on the choice!! Thomas helped me get the payment I needed and I was so happy to learn I qualified for zero percent interest! My girlfriend had been looking for a car, and is the pickest car shopper in the history of cars, and Thomas was generous enough to show her options based on monthly payment etc. He didnt have to do any of that, the sale was made, I had my car and was all done. But, he went above and beyond to help us both and that is such a rare thing to find in many employees. Thomas and Mike were top notch in every aspect of business. In the past three weeks I have been to 20 dealerships across the valley, and not a single place compared to the service I received. In closing, I would just like to say that if you hired based on the core values that these two have you wouldn't ever have a dissatisfied customer. I really appreciate the help I received and you have one very very happy customer, who is driving the car he was REALLY meant to have! More

I came in for service on Thursday, April 14 for my 2001 Pathfinder. (Trip number 1) I was quoted about $1700 worth of repairs that was needed to be done and I paid $260 for my yearly service. I was told Pathfinder. (Trip number 1) I was quoted about $1700 worth of repairs that was needed to be done and I paid $260 for my yearly service. I was told I had bad front struts. Thursday evening my vehicle began to sway severely and I was sure that the service department had done something wrong. On Friday morning at 7AM I went down to the dealership to discuss the problem. (Trip number 2) My long time service advisor, Julio Abrams showed me that the boots on the back axle had deteriorated and would be and additional $1000 to repair. At that point I decided to shop for a new vehicle and I was very clear to my salesperson, Michael Terracot, that I needed to stay within my current budget of $320 per month. I expressed that I wasn't too interested in a used vehicle because my vehicle only had 100k miles and was still of great quality, less the needed repairs. After looking at used SUV's I mentioned to Michael that I would be interested in a new Sentra because I knew the price would fit into my budget and I could get a new car instead of a used one. We went all over the lot looking for a Sentra and found that either not a single one was available or could not be found. Michael suggested the Nissan Versa, which I had already looked at on my own and did not really like the body style. However, we test drove the vehicle and I was impressed with it's performance for the price and Michael suggested that I could get this car for around $380 per month. He then suggested the great Altima promotion and said I could get a much nicer vehicle for only about $25 more per month. So we test drove a black 2.5S Altima fully loaded and I said I'll buy it. After waiting a very long time I was presented with a payment for the Altima of $533 per month. I immediately said no and was surprised the number was even offered after continually expressing my needs. I instead decided to take the Versa at 12.99% at around $400 per month including my service contract. I had previously mentioned to Michael that my last experience with this dealership involved me leasing a Pathfinder only to be told a month later that my deal was not accepted and I didn't want to experience that again. I was assured that this dealership is now under new ownership and that doesn't happen. After completing paperwork around 4pm I was told by the finance manager Andrew that there was a chance this deal wouldn't go through but he was confident it would. I did appreciate his honesty. I was also told that his "e signature" machine was down and since it was 4pm, I had to go. I had been at this dealership from 7AM to 4PM at this point. He said to come back later in the evening and speak with fellow employee McKenzie to merely sign the contract and leave my check for the down payment and be on my way. When I came back that evening, (trip number 3) McKenzie said to me that she has been with the dealership for a very long time and that there was "no way this deal would go through." I then told her that I'll just keep my money and get my Pathfinder back and leave. She then said "well maybe Andrew knows something I don't, so just go ahead with this" she then proceeded to try to get me into a NEW contract by upselling Andrew's previous contract and trying to get me to add gap insurance. I mentioned that I had gap insurance with my insurance company and she said I should not trust my insurance company. I informed her that at this point, it was the dealership I was beginning not to trust. I was there for another hour in the evening! After a few days went by I received a call from Nicole, who was a customer service manager who wanted to talk about my bad experience, she was excellent! I was told by Michael that my auto loan for my Pathfinder would be payed off very quickly, so after a week or so went by with no payoff I decided to call Nicole again because I felt I could trust her. It was only then that I was told that this deal was in fact not going to go through and I was to bring this car back. Turns out McKenzie was correct after all! Nicole assured me that Thomas, a sales/finance manager would take excellent care of me. Thomas did call me promptly and told me that he could give me the black Altima I test drove for 60 months interest free at $475 per month. I told him that it was too high of a payment for my budget. He then found me a charcoal grey base model Altima 2.5 and said I could have it at 0% for 60 months. I asked him what was the difference between the base model and the 2.5s and specifically asked if I would have the Nissan stereo system and air conditioning like the s model. He said yes, all of that is included. So I had to go back to the dealership (4th trip) only to find that when I test drove this car with Michael there was no stereo. It was a concern of mine and I expressed it emphatically. Michael assured me that getting this stereo put in was "small potatoes." However after I sat through my 3rd contract signing with Andrew, I had to repeatedly ask for written confirmation that I would get a stereo. I was told I would be contacted the next day in regards to getting the stereo. I was not contacted as promised. I had to make about 4 phone calls, including more calls to Nicole, who again was wonderful, to finally get an answer as to how this would be handled. I was told to come back to the dealership (trip number 5)and a stereo would be installed. I had to wait for a half day for this to be installed. I was pleased with the stereo and felt like I could finally enjoy my new vehicle. Around a week later, almost 4 weeks after my initial visit, I find that my previous loan still is not paid off. Interest and late fees were accruing and the bank was calling me for payment. I called Michael to let him know and he said it was paid to his knowledge and would look into it. He assured me that late fees and interest would be reimbursed to me along with any funds the bank threatened to withdraw. Three days later, April 29, I receive a call from William Romero in the audit department informing me that the VIN number on my contract was incorrect and I needed TO COME BACK TO THE DEALERSHIP AND SIGN A NEW CONTRACT. Mr. Romero said he would give me a free oil change for my inconvenience. I informed him that I bought 5 years of oil changes already. He then said he would give me a free fill up, I mentioned I just bought gas already. He then said he would just top off my gas and give me a free fill up when I needed one. The next evening I came in (trip number 6) to sign my fourth contract. This time I brought my girlfriend, Stephanie Yates in with me and she in turn purchased 2 more vehicles for herself and her parents from Michael. So my repeated visits actually benefited the dealership. While filling out my FOURTH contract, as Stephanie was shopping for the Nissan Juke I recommended to her, I was able to meet Thomas and I asked him about the delay in my payoff. He assured me that it had been payed. I was also quite curious at this time to see NISSAN SENTRA's on the lot which is what I originally requested and ironically what Stephanie's mother ended up purchasing. Michael was courteous and friendly and had my vehicle washed for my inconvenience...BUT NO GAS. Apparently the employees that gas the vehicles were gone on a car delivery. I felt a little disappointed with another broken promise but was told to just come on back when I needed a fill up. It wasn't until May 5th that my previous loan was finally paid. Last night I went back to the dealership (trip number 7) and received my fill up and asked the employee to wash my car again. There were many mistakes and broken promises in this process, but I will say that the people involved did do everything to make it up to me. I appreciate the 60 month interest free financing and am enjoying my new vehicle. After almost a month of hassle and broken promises, I can finally enjoy ownership. The people that made the difference for me were salesperson Michael Terracot, he continually had to go above and beyond for me due to issues that weren't really in his control. Andrew in finance is a class act and his mistake on the VIN normally wouldn't have been a big deal in a "normal" car purchasing scenario. My biggest praise goes to Nicole, the customer service manager...I had several conversations with her and felt that only after speaking with her each time, that I would be taken care of. She took time out of her busy schedule to make sure that I was satisfied and personally took on the challenges I was having and took care of them. She is a true asset to this dealership. The professionalism and courteousness of her and Julio Abrams in the service department are the reasons I will stay as a customer after this car buying experience. These 3 employees with their excellent service keep my rating at a 3 instead of a 1. More

My boyfriend bought a car and the VIN# was wrong so he had to bring the car back to get right. I went with him and saw the Juke. Michael asked me about my car and we briefly spoke about getting me into a had to bring the car back to get right. I went with him and saw the Juke. Michael asked me about my car and we briefly spoke about getting me into a Juke. I came back the next day with my parents and tried to buy 2 cars that day. Due to low credit scores we were unable to agree and we left. Also he was not willing to give me what I wanted for my trade in. The next day they called me with a better deal but didn't fully explain until I was already in the finance department that I was paying at a very high interest rate and at 72 months. I will be refinancing this loan through my own bank. I am very happy with the car and the service but I wish they would have been more honest with me in the beginning. I am a single Mom and take care of my parents financially so being able to afford something is very important to me and they didn't seem to care. But overall I had a good experience. More