AutoNation Nissan Chandler

I sent many emails to Nick over the course of weeks told him the exact Juke I wanted. I was told he had it, sent a email picture of it and even told the price was dropped for "online" deals... HA HA HA... I him the exact Juke I wanted. I was told he had it, sent a email picture of it and even told the price was dropped for "online" deals... HA HA HA... I went there, was shown the Juke I wanted, drove it, LOVED it.. They then took my Honda Civic, 2011 with less than 9000 miles on it and I have NO IDEA where it went. then I was basically alone for the next 3 hours while they worked on "things" After being there for over 5 hours they said that my payments on the one I wanted would be "this" BUT they have a used one that they just happened to have pulled around for me to see.. Dustin said wow, it is certified used and perfect. and we can get you into this for your right payments.. At this point being there for over 6 hours, being disabled and my body in pain all I wanted was my Honda back so I could go home. My Honda was who knows where. Long story short. I ended up in a used Juke I did not want with payment $40 more a month than I wanted. NO WHERE NEAR what I had told Nick that was the ONLY Juke I was interested in.. It had NOT been certified, the oil had not even been changed in 11 MONTHS. This Juke had so many problems it is endless. Kind of funny, before my purchase I could get a return call or email (of which I do still have copies of from Nick, so yes I have proof) once you purchase do not expect any help.. don't expect a call, email just expect to be crapped on.. get your money don't care what you want and dump you.. I have purchased over 10 BRAND NEW cars. NEVER have I been treated like this and NO I did not want a used Juke.. More

The sales people were very nice and overall it was ok but the proccess for financing was a very long wait and I was very diappointed in the overall presentation of my financing proccess and the misreprsentat the proccess for financing was a very long wait and I was very diappointed in the overall presentation of my financing proccess and the misreprsentation of their warranty product. The finance man (Mark) explained it as though Nissan only offfers up to 72mos and 75,000 miles for an extended warranty and that that was the best I could get and he acted as though he was giving me a discount if I took it but when I requested a phamphlet on it and got home I realized it really goes up to 96mos and 120,000 miles and he really was just giving me lesser coverage NOT a discount. I am very upset about that and do not reccommend EVER buying the extended policy. I would like to cancel mine or they should give me the 96mos 120,000 for the price I paid!!!! It was 9 0'clock at night when I finally even saw the finance guy and I had gotten to the dealer at 5:30pm and had already picked the car and pricing the day before. Also I called the manager BOB the next day cause my car seems to be swaying whn on the freeway and he said that is normal to give it a few days cause the tires get soft from the car sitting, well it is still doing it 6 days later so I will now have to take the car in and it is brand new, I have never experienced this with a new car and I have bought many over the years, this is my 1st Nissan though. More

We knew we had a trade-in issue but everyone involved 'bent over backwards' to make it work and get us our new 2013 NIssan Juke. We were never left sitting and wondering what was going on. Everone was 'bent over backwards' to make it work and get us our new 2013 NIssan Juke. We were never left sitting and wondering what was going on. Everone was courteous and professional and helpful. We have never had a pleasant experience going to a dealership but this was totally different. We will be back for our next car!! More

We had a wonderful experience purchasing our vehicle from Power Nissan. Our sales rep. was Michael Roberts and he was ABSOLUTELY AMAZING!!! I definitely do not believe we would have had the buying process we Power Nissan. Our sales rep. was Michael Roberts and he was ABSOLUTELY AMAZING!!! I definitely do not believe we would have had the buying process we did if it wasn’t for him. We were in the market for a used vehicle just to get from point A to point B. Our second car recently took an unexpected crap, I'm sure everyone can relate. We wanted a lower payment on something dependable. We had originally gone to Power Toyota in Tempe to look at a vehicle we saw online. NEVER EVER EVER EVER go to that dealership, they were awful. The sales person was horrid. I can’t even remember his real name as we called him everything but that. Anyway, while I was waiting in the car to leave that dealer, I brought up Power Nissan on my phone to look at their used car inventory where I found a Honda Accord I wanted to look at. So we drove down there. Michael greeted us and was extremely friendly. I had my 4 year old daughter with me and he included her in the process. It was very sweet. We looked at the car, took it for a test drive, and proceeded inside to negotiate financing. The process was very quick and painless. There was a bit of a wait getting into finance because the dealer was busy that day, but no problem as they had a nice play area for my daughter. We were in and out of finance and driving home in our new Honda later that evening. Due to the higher mileage on the Honda we received a phone call a few days later saying that the bank did not want to approve the loan and that we would need to get into a vehicle with lower miles. It was crazy, you would think under normal circumstances this would be an inconvenience and upset us, but they were so apologetic, friendly, and already had a backup plan that I didn’t even blink. We went in later that day and they had a NEWER Honda, with FEWER miles, with LEATHER interior and a MOON ROOF... that we got approved for... oh, and SAME PAYMENT. We dealt with TIM in finance and he was very helpful, got us in and out in a jiffy. The whole time we were there Michael was nothing but apologetic for us having to come back and switch vehicles... WHAT?! We ended up with something even better and of which we are VERY VERY VERY satisfied with. Normally I hate car shopping... in fact, I dread it with my whole being as I do not like "sales" people, however MICHAEL was not that at all. He made us feel welcome and like family. He talked about his grandchildren and made my daughter feel included in the experience. All of that matters a great deal. So even though there were a few issues with the financing and having to come back, none of that even mattered to us because of the service we received. We would definitely tell friends and family about Power Nissan and I suggest you ask for Michael Roberts in Sales and Tim in Finance. They make the experience fast, simple, and easy. More

I left work early to go buy a new car. Spent 3 hours at the dealership looking at cars. During the test drive on a car that was a little out of my price range I was told that there was "wiggle" room on the the dealership looking at cars. During the test drive on a car that was a little out of my price range I was told that there was "wiggle" room on the price. When we went in and started negotiating all of the sudden here was no wiggle room on the price because it was "priced to sell". After going back and forth a few times on the payment I was told they would submit the loan to the bank and would not have an answer that day. They would try to call me back the next day but since its the end of the month I was told it gets crazy and he wasn't sure he would be able to get back to me!!! Here it is almost 1pm the next day! I found the same car for much less at another Nissan dealership and will be going there. I really don't understand what happened. I have excellent credit and cash for a down payment its like they don't want my money. Elias' loss. More

Tim Gavin was our internet sales associate that really made the whole truck buying experience hassle free. He was patient and calm with all of our questions and made the whole process of buying a new veh made the whole truck buying experience hassle free. He was patient and calm with all of our questions and made the whole process of buying a new vehicle quite enjoyable!! Our finance manager was Andrew Harmon. He was honest and straight forward with all of the different finance options we could use to buy the truck. He was very friendly and went the extra mile to make sure we were comfortable with our truck buying experience. Our total time at the delearship was approximatley one hour and thirty minutes from start to finish!!! I would recommend Tim, Andrew and the rest of the Power team to all my friends who are looking to buy a new or used vehicle. I will be using this dealership again in the future!!! Paul Chandler, AZ More

My overall experience with Power Nissan would rate between 3 & 4. I understand car sales people have to sell cars, but it seemed like it was pulling teeth to get some of the sales people I dealt with between 3 & 4. I understand car sales people have to sell cars, but it seemed like it was pulling teeth to get some of the sales people I dealt with to understand "exactly" what I wanted, and I thought I was very clear. When I finally decided to just wait for my vehicle to arrive, the experience became better, because the eventual sales person told me he would call when the car came in. When it finally arrived, Tim was very open and available about getting the deal done, and we now enjoy our new Altima. More

Everyone was wonderful to work with. They explained everything in detail and worked very hard at finding us the best rate possible. The customer service was excellent. everything in detail and worked very hard at finding us the best rate possible. The customer service was excellent. More