AutoNation Nissan Miami

Horrible Experience!!! Worst customer service ever! They never keep you updated with on the status of your car.They don't admit to their mistakes nor apologize. Will never g Worst customer service ever! They never keep you updated with on the status of your car.They don't admit to their mistakes nor apologize. Will never go back or recommend them. If I could I would give it them zero Stars if possible! More

Excellent service , quick and very corteous. I had a great experience. They provided me great explanation on the services received, in addition to offered cortesy refre , quick and very corteous. I had a great experience. They provided me great explanation on the services received, in addition to offered cortesy refreshments while I waited. More

The worst service I have ever experienced! The 3rd time we have taken our car for service. Always very disorganized, don't keep you updated on status of your car. When you call, most often they The 3rd time we have taken our car for service. Always very disorganized, don't keep you updated on status of your car. When you call, most often they can't find your car information. Don't make things right or even apologize. Would give them a zero rating if I could. More

Good service The general manager, George, is very attentive and makes sure you leave with a smile on your face. Very happy with the attention he gave us. The general manager, George, is very attentive and makes sure you leave with a smile on your face. Very happy with the attention he gave us. More

Go somewhere else I took my car for a repair, they told me that the car computer and the immobilizer were not working and appraised the job at $1500, so I took my car o I took my car for a repair, they told me that the car computer and the immobilizer were not working and appraised the job at $1500, so I took my car out and went to another known dealer, where the diagnostic was only the immobilizer and my car was running the next day for less than half of the Autonation price. So, I wander who was in need of a new Versa computer? Definitely not my car since it is still running perfectly with the old one. More

bad servixe This is the 3rd time I have a bad experience at this place. After making and appointment for oil change. At 1030am an arriving 10 minutes earlier than This is the 3rd time I have a bad experience at this place. After making and appointment for oil change. At 1030am an arriving 10 minutes earlier than the appointment. I wait almost 1 hour and the car did not even move from where i left it. (The place was slow) They did not care about my complain. And now im doing the same service at pep boys (3 block away) almost ready 20% cheaper. If you care about your car DONT take there. More

My new Juke Went to the dealership twice looking for a Juke and Roberto went above and beyond my expectations thats why I bought my car and i love it! Of course t Went to the dealership twice looking for a Juke and Roberto went above and beyond my expectations thats why I bought my car and i love it! Of course the 1rst time i went most of the people where very nice to me! The second time not as much but thanks to Roberto i have my Juke 2015! Thanks Roberto Att Gabriela Francois More

SUNNY CITY SHADY DEALER I bought a car from Jorge Castello from nissan miami. I thought I got a fair deal until I went to have the items installed that I was promised . I was I bought a car from Jorge Castello from nissan miami. I thought I got a fair deal until I went to have the items installed that I was promised . I was supposed to get a safety cafe that protects you from flying items . When I got to the shoip they did not want to give me what I was promised. The item they wanted to install was unsafe. Flying metal could go through van and hit someone. The dealer told me tough you left so sorry. I guess I made a mistake for trusting them. That same day II went and bought a nissan frontier from a different dealer. MiAMI IS A SUNNY PLACE WITH SHADY DEALERS DONT TRUST THEM More

Dishonest salesperson and finance manager I had a very bad experience at this dealership. The agreement we made was to make the last 2 payments on our lease they would take care of closing ou I had a very bad experience at this dealership. The agreement we made was to make the last 2 payments on our lease they would take care of closing out the lease. We bought the car from them in late September and made another payment because the bill was due and they took over 2 weeks to send my payment to Infiniti. They never closed out my lease and I got a bill from Infiniti for wear and tear and mileage. Our salesman originally told us not to worry the car would go to the auction, well that was a lie. I called to speak with their finance manager about getting my payment refunded but they told me he resigned. I went to the dealership to speak with the new finance manager since he wasn't returning any of my calls and he said he would take care of it. I have called him a few times since then but he never returned my calls. More

Transmission Work Performance Customer Service is excellent. They have rental vehicles, but not of sufficient supply. The original service performed was within the time window Customer Service is excellent. They have rental vehicles, but not of sufficient supply. The original service performed was within the time window advised. Several days after I picked up the vehicle, a "check engine soon" light came on with the resulting code P0778 Pressure control Solenoid. I brought the vehicle back, and they reset codes. I was notified to pick up the vehicle an hour later. Overall very fast service. More