AutoNation Subaru Arapahoe

My husband and I came to AutoNation to get a new car. We loved the salesman we worked with, Mike Olenski. He did a great job educating us and was low pressure on the purchase. That was where the good experi loved the salesman we worked with, Mike Olenski. He did a great job educating us and was low pressure on the purchase. That was where the good experience ended. It took several hours between wrapping up with Mike and starting with the finance team. Bob Baker could not make "the system" match the original quote we received and ultimately we ended up paying a higher price. Two weeks after we finalized the sale and left with the car, we received a survey request. I completed the survey with good marks for Mike and okay marks for Bob. Two weeks later, the dealership contacted us to say they miscalculated the sales tax due to the website they use not being updated for our city. The end result was that we owed over $1,000 more. After talking to other customers in our same city, it turns out this dealership has been using the wrong sales tax for over a year. When we discussed this issue with the sales manager, Matt Smith, we were told that there's nothing they can do and we just have to pay it. Shortly after that we got a call from Bob telling us that if we don't pay it, we won't be able to register our car. Ultimately, this was a good experience turned bad and I would not recommend AutoNation Subaru to anyone interested in purchasing a car from a dealership that cares about their customers. I would've considered it an honest mistake if I hadn't heard that this has been going on for over a year. If they truly cared about the customer experience, they would do their due diligence to ensure that the final price paid by their customers matches the quote they provide at the beginning of the process. More

2015 Subaru Forrester Turbo I purchased my 2015 subaru forrester in 2017, with only 23,000 miles. Had issues with the engine from the start. Finally after the 4th time of takin I purchased my 2015 subaru forrester in 2017, with only 23,000 miles. Had issues with the engine from the start. Finally after the 4th time of taking it to the dealership, they told me it needs a new engine. Similar problems as the recall, only my car has a different VIN number. With only 70,000 miles, still under warranty, I had also purchased the extended warranty to cover the engine. Took them 3 weeks and many phone calls from me only to the dealership and subaru the company. Dealership finally tells me they will replace the engine. The girl in charge of my car, at one point tells me I should be happy that they will replace my the engine, when I ask about a rental car. I have to this day have never received a call from the service department, auto part or subaru about when my car will be ready, what will be replaced. After a month of being in the dealership, I am still waiting for my car, still not sure what they will replace. No phone calls, no emails no service. Called the service department for the 20th time, to find out if my car is ready, since she told it would be ready today. Only to find out they have postponed the repair, since there's multiple cars. But they never bother to reach out to me to let me know. Says she doesn't know when it will be ready or if they are replacing the whole engine. I would never buy a car from this dealership again or take my car to repair it. First time I purchased a subaru. I have spoken with friends and many of them have had the same experience. There other amazing dealerships that will take care of their clients from beginning to the end. Why put yourself through the headache! Not worth it! I guess I should be grateful I am getting a new engine, not sure if it's a whole or part of a new engine! Even though it's under warranty and I had the extended engine warranty. More

Sloppy work on recalled airbag installation.. Sloppy work and little concern on part of AutoNation, Recall on passenger airbag and it was replaced...the result is a chronic and annoying vibration Sloppy work and little concern on part of AutoNation, Recall on passenger airbag and it was replaced...the result is a chronic and annoying vibration in area of passenger airbag. I returned to dealer to clear up vibration said they found a screw misplaced. Hum! Vibration still exists. Feels like I may now have a more faulty airbag than before it was replaced because of poor installation job. I have called and they simply don't return my call. Very disappointing! It is not any mystery as to why Dealerships have a lousy reputations for their Service Departments. More

I've never had such a great car buying experience This dealer ship was amazing!!! Michael Olenski was just awesome!!! From the moment I contacted him he was on it. He had the car ready for me to test This dealer ship was amazing!!! Michael Olenski was just awesome!!! From the moment I contacted him he was on it. He had the car ready for me to test drive and answered any questions I had about the vehicle. The entire staff was very friendly and did everything to make my car buying experience headache free. I even got a really GREAT DEAL!!! I WOULD 100% RECOMMEND THIS PLACE!!! More

They lied - outright lies Less than one star would be more appropriate! Found out our salesman and the entire tower lied to us about our 'new' Subaru outback. It was a brand ne Less than one star would be more appropriate! Found out our salesman and the entire tower lied to us about our 'new' Subaru outback. It was a brand new car they couldn't sell 'new' because of a bunch of lies told to us. Then we recently found out why they couldn't sell it new was that it had transportation damage (about $5000 worth). Because they carry their own insurance they fixed it and didn't disclose it at the sale. Sad that they are liars. #autonation #autonationpayattentionhere #doismelllitagation More

bought a new car I had a great experience with the dealer, Al in this dealership. They helped me through the process and Scott, the finance guy found a good interest r I had a great experience with the dealer, Al in this dealership. They helped me through the process and Scott, the finance guy found a good interest rate for us. I definitely recommend this team to anyone who is in a process to buy a car. More

They are liars My wife and I had a forester lease through them. After our experience we will never be using them for anything in the future. We were getting calls fr My wife and I had a forester lease through them. After our experience we will never be using them for anything in the future. We were getting calls from the dealership saying they were interested taking back our lease early. So we went down to the dealership and they look our lease back. After asking the salesmen several times he reassured us we wouldn't owe anything at all on the rest of the lease since we turned it in. A month later we get a letter from chase bank saying we owe them around $1000. This was for the last two payments of the lease and the deficiency balance. Both things which we were promised we would not owe. Called over to the dealership to ask about it and spoke with Nick in finance. Nick promised to look into the issue and call us back when he had an answer. That was the last we heard from Nick and still hasn't called us back even after I left him several voicemails. Next I called the finance manager and left a voicemail with him. The finance manager never bothered to return my voicemail either. We decided to go down to the dealership and deal with this in person. Second time we worked with Andrew who reassured us they would be taking care of the issue and payment. Only to have the sales manager a week later email us telling us they would not take care of the payment. We were lied to on several occasions by the staff. If you want a dealership that will leave you hanging anytime an issue comes up this is the perfect place for you. More

Maybe dishonest or is it Fraud? Run, don't walk, away from this place. Complete bait and switch pricing. I called and was given a very specific out the door price when helping my n Run, don't walk, away from this place. Complete bait and switch pricing. I called and was given a very specific out the door price when helping my niece car shop. When she arrived, the salesman changed the pricing and then claimed that the earlier price did not include some fees even though he had specifically stated OUT THE DOOR pricing. His sales manager said he couldn't do anything and refused to honor his employee's fraudulent misrepresentation of the deal. My niece drove 15 minutes down the road to the competition and got a BETTER deal than what the sales manager offered from a honest Subaru dealership. RUN, RUN, RUN from this place. More

Thieves I bought a car from the auto nation two years ago. Within two weeks the car wouldn't start. They told me when I bought it that they had done an inspe I bought a car from the auto nation two years ago. Within two weeks the car wouldn't start. They told me when I bought it that they had done an inspection. That was not true. The battery was old and corroded, and I had to have it replaced. The brakes squeaked for two years and they told me they couldn't fix it. Within two years the car had to be fixed five times. The total cost of the repairs was more than the car was worth in a trade-in. The last time that it broke down, they told me it would be $1800 to fix it. The repair was in the same place that it had broken only a year before. They refused to work with me on this. When I asked to speak with the general manager, he refused to speak with me. I have the car moved to a different mechanic. The new mechanic told me that I don't nation Subaru didn't even open up the car to find out what was wrong. They just turned it on and listen to it. For this I had to pay $180 for a diagnostic. Additionally, the repair at the other mechanic was $600 less. do not buy a car from these people. Do not have your car fixed by these people. These people are thieves. More

Horrible "Customer Service" from Mike/Finance Purchased a Subaru from the family of a friend who died in an accident. This dealership had no clue how to handle the warranty transfers (5 in total) Purchased a Subaru from the family of a friend who died in an accident. This dealership had no clue how to handle the warranty transfers (5 in total). Mike was incredibly rude, smirking and smiling while telling me they've never had to deal with a situation like this. One, theoretically, then learns how to handle it. I work in the financial industry and my license would be taken away and my firm would fire me if I treated customers this way. Instead they tell me that I have to call each one and take care of it myself. This after I had called and left messages with Nick and Scott letting them know what I needed. Scott called me on the way over and said anyone in the finance department could help me. They didn't know the procedures, nor did they have the paperwork. Nick at least tried but the information he provided me was incorrect. Never experience such blatant disregard as a customer. let alone a human being. May they experience much better service when they experience death and ever truly need customer service. More