AutoNation Subaru Arapahoe

Poor Customer Service Went to the Auto Nation Subaru dealership and looked at certified pre-owned Forresters, our Sales Associate was Todd S. he gave us his card and we ta Went to the Auto Nation Subaru dealership and looked at certified pre-owned Forresters, our Sales Associate was Todd S. he gave us his card and we talked about being ready to buy in a week and that we'd reach back out to Todd to see what was still on the lot. When I called back a week later, I didn't speak to Todd but left him a message requesting to know what was still on the lot or new. Todd never returned my call. A month went buy and we were now really ready to purchase a car. This time my husband called the dealership and asked for Todd, who wasn't available so we worked with Cecelia R. We asked to have her email us what was in inventory. Cecilia called and verbally listed lots of info....but we really needed to see it on "paper" so we could compare and revisit if needed. So the request for an email was made again. We never got an email with the Forrester certified pre-owned information. I called and asked to give my feedback to a manager regarding our experience, I was forwarded to a voice message and only after I had left the feedback did we get follow up from both Todd and Cecelia. Yet, Cecelia never sent the email and Todd clearly didn't remember my request. We would not recommend this dealership. They were not responsive, didn't provide information needed, and then gave us information on models and features we weren't interested in. They clearly didn't listed to what we wanted, they didn't care to return calls or provided information we requested. We had the opposite experience with Groove Subaru! if you are shopping for a Subaru in the south Denver area, I'd suggest you work with Groove Subaru and NOT Auto Nation Subaru. Groove was fast in turnaround with response to your auto needs and wants. More

Good Experience Very friendly and helpful sales and finance dept. Thank you to Allison Knapp in the internet dept. and Andrew Whitney in Customer financial Services Very friendly and helpful sales and finance dept. Thank you to Allison Knapp in the internet dept. and Andrew Whitney in Customer financial Services Thanks again More

Overall a good experience with dealership and salesman. Both the dealership and the salesman did a good job. I would make 1 suggestion about 2 topics to both. Describe the extended warrantee program and f Both the dealership and the salesman did a good job. I would make 1 suggestion about 2 topics to both. Describe the extended warrantee program and financing options early in the sales process. I felt like it was mentioned at the last minute and would have preferred to learn about it earlier. More

Amazing customer service As soon as we walked out of our car we were greeted and immediately pointed in the direction of a salesman. Dylan is EXTREMELY knowledgeable about Sub As soon as we walked out of our car we were greeted and immediately pointed in the direction of a salesman. Dylan is EXTREMELY knowledgeable about Subaru and what it offers. They have a nice inventory of vehicles also. Dylan worked hard to get us the payments we were looking for monthly. I would highly recommend anyone looking for a Subaru come here!! More

Richard King Rocks!! We had a great leasing experience with Richard and AutoNation Subaru Arapahoe. We love our new Legacy! We were treated great and the process was easy We had a great leasing experience with Richard and AutoNation Subaru Arapahoe. We love our new Legacy! We were treated great and the process was easy from the test drive to driving our new car off the lot. More

Hamdi Kouli so great and made car buying with a trade easy Hamdi Kouli helped us out. Now I have bought many of cars from dealers and this was by far my best experience. No hassle no haggle no wait. Mind you I Hamdi Kouli helped us out. Now I have bought many of cars from dealers and this was by far my best experience. No hassle no haggle no wait. Mind you I had a five year old Hamdi showed us a kids area and we were able to supervise her while we filled out the paperwork. He never pushed any deal on us yet kept working in the parameters that we had set. Hamdi Kouli treated me and my family how I want to be treated More

Poor Manners Your typical car salesmen, pushy and rude. Obsessive calls and poor sales tactics. I dread ever stepping foot in that building. They wanted to hard pu Your typical car salesmen, pushy and rude. Obsessive calls and poor sales tactics. I dread ever stepping foot in that building. They wanted to hard pull my credit before I was ever seriously interested in a vehicle - the car I test drove was nowhere near what KBB had listed - oh, and all the non-optional add-ons, facepalm! I'll never recommend this dealership to anyone. More

Amanda Barr-Great follow-up! We were recently looking to buy/research a Subaru Forester. After posting a request on CARS.com we received a prompt follow-up from Amanda and prices We were recently looking to buy/research a Subaru Forester. After posting a request on CARS.com we received a prompt follow-up from Amanda and prices for several cars to choose from. She stayed in contact with numerous follow-up email messages and demonstrated that she truly wanted to earn our business. Although we ultimately went a different direction with our choice of car, I wanted folks to know that she demonstrated a commitment to helping us. Thanks Amanda! More

Slow and Painful We drove 55 miles one way to buy a car from this dealership. We purchased a used Honda Accord from this dealership. Our salesman Movin was very kind We drove 55 miles one way to buy a car from this dealership. We purchased a used Honda Accord from this dealership. Our salesman Movin was very kind, knowledgeable about the Accord, and very professional. Matt, the General Manager was very personable and professional also. Scott in Finance was also nice and professional. However, the sales manager who Movin had to work with ( I don't know his name) was extremely slow and unethical, in my opinion or not very smart. He printed a Kelly Blue Book value for my truck that we were trading in and had the salesman show it to me. The problem with it was it wasn't for my truck! It was for a 2 wheel drive truck not a 4 wheel drive truck. Big difference in value between a 2 wheel and 4 wheel drive vehicle. It also had the wrong miles on it. He did this in an effort to trick me into thinking the value of my truck was less than it's actual worth or he's too ignorant to know it was a 4 wheel drive vehicle. The sales manager also included a $499 dealer fee, but their webpage specifically stated that the price of the car included dealer fees. They asked me to show it to them.... Really, you don't know what your own webpage says? They removed the dealer fees after I showed them. Then they added on a perma guard paint and leather treatment for $399 and said it was already done and couldn't be removed. So I told them that they should state that the price listed isn't the actual price as they add things on that you didn't ask for and that they don't include or disclose until you are buying it. They don't show these add on items in their PUBLISHED price! Personally, it is my opinion that the sale manager who worked my deal is unethical and tries to deceive and even trick the buyer by showing them erroneous trade in values for the wrong vehicle. I think trying to add in dealer fees when the price stated it included dealer fees is also unethical or he really is ignorant pertaining to what their webpage states. So he under valued my trade intentionally, added in perma guard for an extra $399 over the published price, and tried to charge dealer fees twice. In addition, it took from 11:30 a.m. to 4:00 p.m. to purchase the car and we knew which car we wanted before making our appointment. Yes, we actually made an appointment. In comparison, when I bought my wife's Buick Lacrosse the entire deal took 1.5 hours total! Buying a car at Autonation Subaru feels like doing battle; unless you don't pay attention to any details and just agree to all of their hidden charges, mistakes, or over charges. It was one of the slowest and worst buying experiences I have ever experienced in my entire life. They were worst than the slimy used car lot you hear horror stories about. I would never buy another car from them nor would I ever recommend them to family, friends, or business associates. It was so bad that while I was there I told my salesman Movin to go tell the sales manager working our deal that I said he is unethical or stupid. I told him to have him come over and I would tell him he is unethical to his face. Of course he didn't come over... I told them I was going to share all of this in a very negative review. They said they understood? I told them that they would be losing a customer and harming their reputation. If the car we were buying didn't have unusually low miles on it we would have walked hours earlier but my son really wanted that specific car. Our salesman Movin was a very professional and nice young man and I didn't blame him for any of this miserable experience. They really need better, faster, more ethical (in my opinion) sale managers...BUYERS BEWARE! Don't walk, RUN AWAY from this dealership!!!!! As car buyers you have thousands of other dealers to choose from, close your eyes and pick any of them and they will most likely be better than this dealership! More

Terrible Experience I live outside of Colorado and I recently purchased a 2016 Outback from this dealership. Their finance department forgot to send me all the paperwork I live outside of Colorado and I recently purchased a 2016 Outback from this dealership. Their finance department forgot to send me all the paperwork which delayed the sale. The transport of the vehicle, that I had arranged, could no longer occur due to the delay. The dealership then told me my options were ...not purchase the car or pay $475 in transport fees. When I car arrived, the battery was dead, the front seats and back seats were grease stained and the front passenger side window will not go down! AutoNation blames the transport company that they referred me to! The transport company only drove the car on to and off the truck! This dealership's customer service and attention to detail is pathetic! More