AutoNation Subaru Arapahoe

AutoNation Puts the "Ice" in Customer Service! I bought a "bumper-to-bumper" warranty that supposedly covered "everything but the bumper". I originally purchased my car at the Autonation Subaru on I bought a "bumper-to-bumper" warranty that supposedly covered "everything but the bumper". I originally purchased my car at the Autonation Subaru on 104th. When I took my car back (TWO DAYS after buying it) because of a faulty turbo, the warranty company reassigned me to this location because they found them easier to work with...and I agree, but only because this location keeps my car a while before saying everything is fine and giving it back to me with the same unresolved issues. At this point, even my warranty company is fighting with them & I'm thinking of filing a lawsuit One very specific example I can give is from this morning. My daughter was on her way to school after dropping me off at work (we're a 1-car hh atm) when the car started smoking EXCESSIVELY from the numerous (and previously acknowledged, but not actually repaired during any of my prior visits) leaks under the hood. She was about 3 blocks away, and limped the car to their service department after letting it cool off a bit. Despite three manned service desks and nobody else in line, she was made to wait. Despite explaining what happened, she was asked if she had an appointment. Long story short, she was turned away because whatever's wrong with my car is "between you and your warranty company". The car is now sitting waiting for a tow back to their service department so that the dealership will look at it, and my daughter is walking about 5.1 miles home with all her school luggage. This is a VERY typical experience for us. I wouldn't expect yours to be any better...! More

Great customer service and pricing I traded in my 2015 Subaru Outback lease for a 2016 Subaru Outback. I had the pleasure of working with the following employees at Groove Subaru on Ara I traded in my 2015 Subaru Outback lease for a 2016 Subaru Outback. I had the pleasure of working with the following employees at Groove Subaru on Arapahoe: Matt Smith, Jeffrey Evans, Eric Bowman, Jeff Lombardo, Scott Greenwood. I started my process online and sent in pictures of my trade to see if I was able to trade up yet. When I went to the dealership on a Tuesday evening they were very busy and made certain that I was always comfortable and continued checking on me with a smile at each turn. They didn't have the vehicle I was looking for that night, but had some more Outbacks due to arrive within days. The next day I was made aware that the vehicle I wanted was there and could be ready for me that evening. I drove down and completed the paperwork for my new vehicle and took delivery just an hour later. The customer service was great, the value for my trade was great and I ended up with exactly the vehicle I wanted at the payments I wanted. Thanks guys! More

Great sales team From the first interaction with the Internet sales team, to finance, the process was very smooth. I personally will go back to purchase any more Subar From the first interaction with the Internet sales team, to finance, the process was very smooth. I personally will go back to purchase any more Subaru I decide to purchase. Many kudos to Alice, Scarpone my sales team. More

RUN! Beware I would not bother coming into this location. If you ever have to deal with Roger, get someone else FAST. He will flat out like to you, he tried t I would not bother coming into this location. If you ever have to deal with Roger, get someone else FAST. He will flat out like to you, he tried to tell me that his dealership was the only one in colorado to carry ford rangers. When called out, he told me this is America, don't buy it. This is not a great way to represent the company. By looking at the sales he has for the month, I can clearly see why they are low. Negative stars if I could More

Absolutely awful! We showed up to this dealership during our car shopping along Arapahoe, we were greeted by a man named Chin I believe. He was extremely rude, very pre We showed up to this dealership during our car shopping along Arapahoe, we were greeted by a man named Chin I believe. He was extremely rude, very pressuring, just an awful salesperson. We told him we wanted a Subaru with plenty of room in the back row for our son, a light exterior and a dark exterior. We had financing arranged already and needed to simply find the car we were happy with and get going back to Colorado Springs. He showed us a car with no room that we specifically said we did not want prior to him showing us anything, that was a dark exterior color. We also said we NEED AWD and Japanese make and he showed us a RWD non Japanese vehicle. He did not pay any attention to what we needed and when we said we were leaving he got upset and raised his voice asking us to come inside and fill out a finance app..RUDE and NOT customer oriented whatsoever. More

Braggable Experience I purchased a new Impreza two days ago and I haven't had any of the typical "oh man, I got ripped off" feelings. Even after getting home, reviewing th I purchased a new Impreza two days ago and I haven't had any of the typical "oh man, I got ripped off" feelings. Even after getting home, reviewing the paperwork, and reflecting on my purchasing experience I have no second thoughts. From my initial contact with Skyler Strajna via Costco Auto Sales the experience was smooth sailing. Skyler was thoughtful, courteous and respected my personal need for space and time. He was easy to talk to, answered all my questions and truly made me feel at ease. The GSM, Charles, was thoughtful in listening to my needs and even though I was at the dealer alone, it wasn't an independent decision. Charles was patient while I had a couple of conversations with my spouse. The finance manager, Tina, was straightforward and uncomplicated. I appreciate her candor and ease she brought to the paperwork. Karen (office manager?) was delightful to interact with as well. Her presence added a sense of charm to the space. Absolutely the best car buying experience I've had. More

Wonderful Car Buying Experience We walked into this dealership with the expectation of possibly purchasing a Subura Crosstrek. We had done some research online about the quality of t We walked into this dealership with the expectation of possibly purchasing a Subura Crosstrek. We had done some research online about the quality of the car and really liked what we saw and wanted to test drive the car before making a final decision. From the moment we walked into the dealership the atmosphere, the friendly front desk service, the professional and knowledgeable car salesman, and the expert handling of the sale was impressive. In fact, we left with TWO brand new Crosstreks! That is some service Joe Shipman!! More

Be careful - friendly people, expensive bills I bought at antunation a used Subaru Outback with 60-d warranty. On day 50th they changed oild and noticed a leak. They couldn´t schedule repair until I bought at antunation a used Subaru Outback with 60-d warranty. On day 50th they changed oild and noticed a leak. They couldn´t schedule repair until day 59. Thaht day it couldn´t be fixed and then... they said my warranty had expired. Of course, very polite and with very friendly words. The quote was $400. Jus in case, I went to a Subaru independent dealer who charged me $165 instead oif $400. Two months later, the headgaskets leaked. Their Quote: $2200. The real cost (in an independent Subaru dealer): $1200. All the money spent in TV advertisements is charged on your bill. Reconsider using this dealer. More

Working with Arsen was amazing, He worked hard to get the deal we wanted and had the car shipped in from another dealer the same day i signed the paperwork. It was a great first time car buying expierience a deal we wanted and had the car shipped in from another dealer the same day i signed the paperwork. It was a great first time car buying expierience and i would recommened arsen and auto nation to anyone looking for a car. More

As a new resident to the Denver area, I have taken my Subaru Outback 2009 twice to Go Subaru Arapahoe. I have an extended warranty that i purchased when I go my car at Waikem Motors in Canton, Ohio. Pr Subaru Outback 2009 twice to Go Subaru Arapahoe. I have an extended warranty that i purchased when I go my car at Waikem Motors in Canton, Ohio. Previously i dealt only with Waikem and had excellent service with professional attitudes, expert knowledge of the cars and so willing to answer questions and serve clients. Go Arapahoe, on both occasions i took my car there, added charges to my bill, that unless i questioned carefully were out and out deceptions. I picked up my car today and the cashier said my bill was $294.00. i spoke the the service advisor about 2 hours prior and he told me I needed a wheel alignment plus the $44.79 for the regular maintenance of lube and oil. Mr. Marciano quoted me $99.95 for an alignment. i was shocked at the $294.00 charge and asked to see the the service advisor. He just could not understand how the $212.00 charge got on my bill. In addition, I was charged for a small item on a defective seat belt when it was covered by the extended warranty. There was a charge of $15.24 for Misc. Charges that could not be explained. i ended up paying $161.54. When the car was in the first time for regular lube and oil and another issue under warranty, they tried to charge me again. I was considering passing this car on to my daughter-in-law and purchasing a new Subaru, but if this is the quality of the service I will have here in Denver, then I must consider options. More