AutoNation Subaru Roseville

The overall experience was good but missed the opportunity to be great. They had our vehicle, for a warranty transmission replacement for 3 weeks. This was due to not having the factory fluid on s opportunity to be great. They had our vehicle, for a warranty transmission replacement for 3 weeks. This was due to not having the factory fluid on site. A new, smaller car was provided as a loaner, which was an inconvenience for the family. When returning our vehicle, after the work, it would have been nice to have been washed. It clearly sat outside all that time. This was a job that was supposed to take 2-3 days, ended up taking 3 weeks due to circumstances out of their control. We were very flexible with them. A wash or free oil change, at least, would have been nice. More

The process was quick and easy. There were no pushy salesmen. I would refer them to a friend There were no pushy salesmen. I would refer them to a friend More

Great people providing wonderful service. Shannon and John make the experience easy and stress free. I would recommend this dealership to anyone. Shannon and John make the experience easy and stress free. I would recommend this dealership to anyone. More

I waited almost 2 hours for an oil change and Maintanence check. I thought I might need brakes on the front but the advisor never came to tell me if I was getting new brakes or not. I finally had to go talk check. I thought I might need brakes on the front but the advisor never came to tell me if I was getting new brakes or not. I finally had to go talk to a different advisor as I couldn’t find my advisor to find out if my car was ready. Turns out it was ready. I have had the service done at Maita and usually it takes about an hour and the service advisor keeps me informed so I was not happy I had to wait almost 2 hours with no information. More

Heather is my service advisor and she always makes sure I get the best deal for the services provided, even if my coupons are expired. She also helps me decide what services have the most priority. My car ba get the best deal for the services provided, even if my coupons are expired. She also helps me decide what services have the most priority. My car battery had died the morning of my oil change and Heather and I discussed the cost of a Suburu battery versus buying one elsewhere. I chose to go elsewhere but the service technicians made sure my car was running when I left the dealership, so I could drive safely to a nearby car part store for a new battery. Thank you Heather. More

Took my ascent in for recall work. Heather and the entire crew were awesome. Really a great experience. Heather and the entire crew were awesome. Really a great experience. More

AUTONATION Suburu Roseville is a Very well organized and supportive Dealership! All my connections and experiences with support staffing has and is still a positive occurrence! From calling in for servi supportive Dealership! All my connections and experiences with support staffing has and is still a positive occurrence! From calling in for servicing and repairs to our two Suburu Legacy Autos, we have been treated with Courtesy & Respect. All feedback and explanations for basic services, repairs, and Maintenance continuity were explained thoroughly and understandable to us! Of particular mention to those who have been especially supportive and helpful are Representatives Paeli, and Heather Mendieta! Heather has been our connection there since we purchased our first 2010 Suburu Legacy there! Both are very Knowledgeable, Supportive, & Personable! Thank-You Suburu Roseville! Sincerely, Holly&David Tassone More

Great service department. Knowledgeable, honest professional service technicians. I had Jasson assist with regular service and a modification to my outback. Upfront pricing Knowledgeable, honest professional service technicians. I had Jasson assist with regular service and a modification to my outback. Upfront pricing and discount coupon honored. Refreshing to have a dealer that is trustworthy and friendly. More

I brought my 2010 Forester in for service because it was making a whine noise and the check engine light was on and i needed an oil change. After reviewing the car it was determined the catalytic converter making a whine noise and the check engine light was on and i needed an oil change. After reviewing the car it was determined the catalytic converter was bad, the sensors in the tires for air pressure needed changing, the front end alignment was needed, the brakes needed work, the tires were worn, the brake fluid needed flushing, the power steering fluid needed flushing and the front end bushings needed replacement. all at a cost of $8,000. I told Raj to do the catalytic, the bushings, the alignment, and the oil change. the cost was determined to be $3900. Parts had to be ordered. 9 days later parts came in wrong.and the correct parts were $2000 more. You had my car for two weeks. I picked it up last night. The whining sound that I mentioned when I dropped it off was louder than it was when I dropped it off. Im blown away that your mechanic could analyze the vehicle for dirty fluids yet miss the ungodly whining sound in the engine. Of course I picked it up last minuet when you closed so I couldn't give it back. I paid $6280 and my car wasn't fixed.. More

Very efficient process to purchase vehicle. Cody was knowledgeable and very effective explaining the many features of the car. Nice job, and a great car! Cody was knowledgeable and very effective explaining the many features of the car. Nice job, and a great car! More