AutoNation Subaru Scottsdale

To AutoNation Subaru Scottsdale Management, I wanted to share my appreciation for the outstanding service I received during a recent oil change for my 2021 Outback. Shane Clarke demonstrated professiona to share my appreciation for the outstanding service I received during a recent oil change for my 2021 Outback. Shane Clarke demonstrated professionalism, excellent customer service skills, and genuine dedication to ensuring we received top-notch care. He was helpful, attentive, and clearly focused on providing the best experience for every customer. I also want to thank Danny from the sales team for his genuine kindness and willingness to help. From sales to management to service, your team provided a consistently positive experience. Please pass along my thanks to Shane and Danny — and to the rest of the staff — for their hard work and excellent service. More

Excellent Service All persons involved with my service were very knowable and they shared vital information about my vehicle. I have had Subarus since 1900 and EVERY vehicle was and is Wonderful I have NE were very knowable and they shared vital information about my vehicle. I have had Subarus since 1900 and EVERY vehicle was and is Wonderful I have NEVER been stuck. More

The manufacturer did not install the most updated safety software. When I figured out something was wrong, the dealer (Autonation) squeezed me in that day, despite being busy. And they had it done in less t software. When I figured out something was wrong, the dealer (Autonation) squeezed me in that day, despite being busy. And they had it done in less time than expected! Bud, Kaila, and the service team were all fantastic! More

It has a good selection of cars but followup is Lacking. Service department can use a couple of pointers on how to handle customers Lacking. Service department can use a couple of pointers on how to handle customers More

I had stopped going to them; they lost sight of their #1 priority/their customer priority/their customer More

I did not buy my Subaru here, but I have always received top quality service when I have brought my Subaru in. Top Notch! top quality service when I have brought my Subaru in. Top Notch! More

Great service! Would only recommend that when booking online, you are told about drop-off lockbox so I didn't have to wait in line when service opened. Would only recommend that when booking online, you are told about drop-off lockbox so I didn't have to wait in line when service opened. More

Service took a fair bit longer than expexted/planned (3hrs for a 4-wheel alignment & MPI), although some extra time was after some recommended work. Joel was very nice. While waiting for my initial serv (3hrs for a 4-wheel alignment & MPI), although some extra time was after some recommended work. Joel was very nice. While waiting for my initial service to be completed, another person (not sure if advisor or another service employee who was not my advisor, Joel) came up to me to tell me my battery was good, but my rear brakes were shot, no MPI sheet or video. A couple minutes later though, Joel messaged me to let me know my service was done and as a result of my MPI, my brakes were still good, but my battery was weak...confusing and no MPI sheet. More

Took my car for its regular oil change. I was greeted by a friendly advisor and they were quick and efficient. I love that they show you pictures and videos of what they’re doing. I was greeted by a friendly advisor and they were quick and efficient. I love that they show you pictures and videos of what they’re doing. More

Brought in my Crosstrek with the complaint of a noise coming from the dash area that is noticeable when the cabin is quiet. To me it seemed like it might be related to the from HVAC motor. The motor was coming from the dash area that is noticeable when the cabin is quiet. To me it seemed like it might be related to the from HVAC motor. The motor was replaced under my extended warranty that included a $100 deductible. Unfortunately, the noise is still there. A complete waste of my time and money. This is my first bad experience at this dealership in 10+ year long relationship. Extremely disappointing to have to go back with the same complaint. More