AutoNation Subaru Scottsdale - Service Center

2016 WRX Premium. Tired of this service department and their shady practices. Arrived with a TSB, literally states in the TSB ("defective clutch") for A/C unit. The Tired of this service department and their shady practices. Arrived with a TSB, literally states in the TSB ("defective clutch") for A/C unit. The liar at the front counter (Steven) tells me "no it's not a defective part, this is just for us to make sure we put an updated part on it". However the TSB states "...compressor clutch is defective". My vehicle falls in the window of the bad serial numbered A/C units. Then he tells me "well you are out of warranty". I said "why should that matter, its a defective part doomed to fail". he just said "sorry". This is the same guy that after the service department ruined my transmission 4-5 years ago, he tried to blame me. So I already knew I was dealing with the worst of them (Steven), and was going to get push back. It wasn't until I came back for the 6th time that they replaced my transmission for free; after they figured out they had improperly put a part on which lead to the failure of my transmission. It was the same guy (Steven), and he acted like he was doing me a favor. I remember him telling me "well, we really shouldn't be replacing this, but as a favor we are going to get you a new transmission." How absurd!, YOU RUINED IT, THEN YOU ACTED LIKE YOU HELPED ME. So... When I walked in and saw he was my "service advisor" I knew he would try to be shady and get around the Service Bulletin from SUBARU. My next car is definitely not going to be a Subaru. More

I went in for my 18,000 mile service appointment. I was promptly greeted. They took my car back right away and led me inside for a seat and some snacks. I waited about an hour and my car was back, I was promptly greeted. They took my car back right away and led me inside for a seat and some snacks. I waited about an hour and my car was back, washed and ready to go. The staff was very courteous. More

Friendly good communications clean facility timing as promised estimate was spot on checked for recalls … good experience promised estimate was spot on checked for recalls … good experience More

From getting the appointment time I needed to the service everything went smoothly as always! everything went smoothly as always! More

Gary is the best service adviser I have ever work with at any Autonation Dealership. any Autonation Dealership. More

Staff were Courteous and quick to answer questions, They greeted me promptly when I entered the facility and notified my rep I was on-site. greeted me promptly when I entered the facility and notified my rep I was on-site. More

First service went as expected and did not take longer than an hour which was great news than an hour which was great news More

Consistent high quality customer service, my service advisor, Steven Russo is knowledgeable, honest and precise. This dealership has won my trust and my business by the high quality work they perform on advisor, Steven Russo is knowledgeable, honest and precise. This dealership has won my trust and my business by the high quality work they perform on my unit, by their honesty in regard about what the unit needs versus trying to sell all kinds of not needed services and/or parts, by their professionalism and I have always good interactions with all the team members. I drive from Peoria to Scottsdale every time I need parts or service for my unit and I not only enjoy the trip but also I'm looking forward to see and interact with my automotive partners. Great job AutoNation Subaru, keep it up in 2023 Ave beyond! More

Dealership was very courteous and accommodating. they has some renovation going on, but made sure that guests were taken care of. It took longer than expected to do my car , however they were very they has some renovation going on, but made sure that guests were taken care of. It took longer than expected to do my car , however they were very generous with discounting the cost of the service. First time at this dealership, I will make it my dealership. More

Service department was very helpful and gave me great guidance. Their advice saved me a lot of money guidance. Their advice saved me a lot of money More