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AutoNation Subaru Scottsdale - Service Center

Scottsdale, AZ

4.6
409 Reviews

409 Reviews of AutoNation Subaru Scottsdale - Service Center

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August 29, 2021

My service advisor Gary, is awesome. He's the best service advisor that I have ever worked with. He is very professional, and makes sure that all his clients get the best customer service ever. More

by Doug Cooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Gonce
Aug 31, 2021 -

AutoNation Subaru Scottsdale responded

Hi Doug, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 26, 2021

I live on the west side of the valley but only come here to this dealership because of the great service, professionalism, and courtesy. Thank you Steve Russo, cant remember the other guys name, and Gary wh More

by kristinzimmerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Russo, Gary Gonce
Aug 27, 2021 -

kristinzimmerman responded

Message is above. Thank you.

August 20, 2021

I was treated so well I must say. Thanks you More

by Vezina33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Andrews
Aug 27, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 18, 2021

Mike is a pleasure to interact with. He is informative, gives great estimates and represents the dealership in an excellent manner. I plan to continue my regular service with this dealership because of hi More

by wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Harris
Aug 27, 2021 -

AutoNation Subaru Scottsdale responded

Hi Wayne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 18, 2021

They are so friendly. Every time I have been in there to have my car serviced, they are friendly, car was ready when they said it would be. The free shuttle is a super added benefit, once they dropped More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Russo
Aug 27, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 16, 2021

This is the first Subaru I have owned so I asked the service tech if he could find someone that could go over a few of the details of the car. Not only did he not follow up on that, I feel as if the car More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Gonce , Mike Dryden
Aug 18, 2021 -

AutoNation Subaru Scottsdale responded

Hi Susan, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 420-3440 to discuss what we can do to help.

Aug 19, 2021 -

Susan responded

Happy to chat.

August 16, 2021

I brought a car in with horrible problems and they solved it and the car runs great and it came in under their estimate. Loved it More

by joaddah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 14, 2021

This was my second visit to this dealership for service. Marcus got my car right in and service was completed very quickly. I'll be back!! More

by Sue McLeod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus
Aug 16, 2021 -

AutoNation Subaru Scottsdale responded

Hi Sue, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 13, 2021

I continue to get great service at this dealership. I'm fully aware there are other Subaru dealers in the valley and closer to my home.. But like they say " better the devil you know than the devil you don More

by GeorgeA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall the name..but none of the above
Aug 16, 2021 -

AutoNation Subaru Scottsdale responded

We appreciate you taking the time to leave us a response, Georgea! Drive safe, and we'll see you on the road.

Feb 11, 2023 -

GeorgeA responded

Update.. As I mentioned above "Time will tell..." I had a service issue, I left a message for either the service manager or general manager to get back to me. Neither did!. My issue was resolved by taking my vechile to another dealer. The problem has been taken care of... I am rather disappointed that after almost 5 years of being a loyal customer (I drive 120 miles, one way, to the dealeship when, in fact, there is a reputable dealer within 7 miles from my home and another within 60 mikes!) no one had the courtesy to address my issue. I lost nothing by switching dealers. AutoNation has lost future service of 2 Subarus. A 2024/2025 possible replacement of the 2 Subarus (new purcase) and subsequently the trade in of the 2 Subarus with the purchase.

Feb 13, 2023 -

GeorgeA responded

See my update.

August 11, 2021

Super quick service! Steven Russo was awesome. Very friendly and kept me informed throughout my appointment. More

by SNK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Russo
Aug 13, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steven here at AutoNation Subaru Scottsdale! If you have any further questions, please give us a call. We're always happy to help!