AutoNation Subaru Scottsdale - Service Center

Customer service in general was satisfactory. Mike Harris is very professional and the other associates were very courteous also. The service time was as I was told it would be. is very professional and the other associates were very courteous also. The service time was as I was told it would be. More

Excellent service I am extremely satisfied with the service I received from Autonation Subaru in Scottsdale. They are thorough and fix the car perfectly. The service I am extremely satisfied with the service I received from Autonation Subaru in Scottsdale. They are thorough and fix the car perfectly. The service is speedy. More

Friendly, knowledgeable customer service This was my fourth routine maintenance service at this dealership. During that time, I have dealt with at least 10 different people. All excellent f This was my fourth routine maintenance service at this dealership. During that time, I have dealt with at least 10 different people. All excellent from greeter to cashier. More

Service and repair Bushing replacement and brake work was done in good time and at the estimated cost. Friendly and helpful staff both on service desk and working the sh Bushing replacement and brake work was done in good time and at the estimated cost. Friendly and helpful staff both on service desk and working the shuttle. More

Over the top customer service Kyle has been the best service advisor I have ever had the pleasure to work with. The process is always very easy. He always explains every thing upfr Kyle has been the best service advisor I have ever had the pleasure to work with. The process is always very easy. He always explains every thing upfront, is honest, and very nice to work with. That is all anyone wants. Thank you so much again Autonation Subaru for having an employee like Kyle around. More

Before leaving New Mexico for Scottsdale, we had our car's brakes serviced (not by a Subaru dealer). Sunday before New Year's eve, the rear brakes failed (we thought worse at the time). Using only the car's brakes serviced (not by a Subaru dealer). Sunday before New Year's eve, the rear brakes failed (we thought worse at the time). Using only the phone, I arranged with Ron's help for him to receive the car from the towing company. On New Year's eve, Ron informed the service supervisor Garry of our problem. Garry had the car fixed in no time at all, even washed the car for us, and sent the shuttle to pick us up at the Boulder's. Great ending to a great vacation. More

My Garmin GPS, Mapquest App and Google App could not bring me within sight of the dealership. The map link from the dealer's website shows the location as south of Hayden. I was told this problem has be bring me within sight of the dealership. The map link from the dealer's website shows the location as south of Hayden. I was told this problem has been known for over a year. Every flier, receipt, etc. should include a map. I'd been there about a year ago. But after a year you don't remember directions, what you quickly remember is the sense of frustration. It's been a year. Clearly upper management is not interested in attracting or keeping clients. More

Superb customer service - could not have been better! Major repair work on older Subaru required several days. Independent shops could not correctly diagnose. Rental car provided at no cost for about a Major repair work on older Subaru required several days. Independent shops could not correctly diagnose. Rental car provided at no cost for about a week. A few hours follow-up work required at no cost, and rental provided for full day. A third visit was required. Rental car was again being arranged for up to 5 days at no charge to accommodate personal schedule. Reason for third visit determined to be separate problem unrelated to repair, but problem diagnosed and repaired within an hour or so at no charge! Rental unnecessary. The entire service department really took great care of us and our car. We'll definitely be back. More