AutoNation Subaru West

AutoNation Subaru West fumbled the ball pretty badly after I bought an Outback from them about a month ago. Two things. 1) I discovered a crack in the windshield a day after the puchase. Given how mu after I bought an Outback from them about a month ago. Two things. 1) I discovered a crack in the windshield a day after the puchase. Given how much they warned us about how much Subaru windshields in particular are during the sales process (and up-sold us on the extra protection), I asked if there was anything they could do to help out (this was during the 5-day money back guarantee period FWIW). The salesperson - Jonathan Knutsen - TOTALLY GHOSTED us about it despite trying to reach him multiple times, even after promising he'd talk to his sales manager about it.... 2) They didn't bother sending in the title paperwork to the DMV until A MONTH AND A HALF after we bought the car. We'll never get plates in time before the temporary tags expire because they sat on it for so long. Of course, what do they care - it's our problem to deal with now... I thought everything went pretty well through the sales process. It's a bummer that they blew it afterward. More

My family has been using this dealership for many years. We have purchased a minimum of 9 vehicles here and have always had very courteous and helpful people in both sales and service. I will continue to We have purchased a minimum of 9 vehicles here and have always had very courteous and helpful people in both sales and service. I will continue to get all my vehicles here. More

Very friendly and helpful. Willing to work with you. Ask for Sarah -- 5x*'s. Second purchase from this dealer. Willing to work with you. Ask for Sarah -- 5x*'s. Second purchase from this dealer. More

Ryan Athens was very helpful throughout the whole process of buying the car. Very knowledgeable, and patient with all my questions.Went above and beyond by coming to my house and bringing me to the dealershi of buying the car. Very knowledgeable, and patient with all my questions.Went above and beyond by coming to my house and bringing me to the dealership. More

Enjoyed working with all the folks at this store, all vary good at showing the cars. Great sales person and the paper work was easy. vary good at showing the cars. Great sales person and the paper work was easy. More

My service manager, Shane Harper, was excellent. He made sure he understood what I wanted done and reviewed with me anything I needed checked. Good communication, friendly and helpful. He made sure he understood what I wanted done and reviewed with me anything I needed checked. Good communication, friendly and helpful. More

The team seemed to want to do whatever they could and were very helpful during the process. were very helpful during the process. More

The dealership was clean and inviting. It was a busy Saturday afternoon. We got paired with a salesman Grant Niven. He was nice but he was really condescending and made snide remarks about It was a busy Saturday afternoon. We got paired with a salesman Grant Niven. He was nice but he was really condescending and made snide remarks about us and things we told him. I think he was trying to be funny at times but wasn’t. we did not like how he treated us at times. Grant was training Dillon and Dillion was great, friendly and good sense of humor we enjoyed interacting with him. Pure finance girl Genesis was awesome, great to work with. Over all we were happy with our experience just put off by Grant at times. More

Service was prompt and accomplished way ahead of the expected schedule. Service People very knowledgeable. Very Happ expected schedule. Service People very knowledgeable. Very Happ More