AutoNation Subaru West

Everyone extremely pleasant and helpful. Waiting room and bathroom very clean. Appreciated the amenities (coffee/water/pastries and books). Only issue was the cost to have a new key made, you offer no and bathroom very clean. Appreciated the amenities (coffee/water/pastries and books). Only issue was the cost to have a new key made, you offer no senior discount and charged me $9.99 fee for hazardous waste which I had none. More

Purchased new car. All went smoothly except hate the high pressure sales pitch to buy extended warranty.. Was charged county sales tax incorrectly. We investigated and found error and then had to go ba high pressure sales pitch to buy extended warranty.. Was charged county sales tax incorrectly. We investigated and found error and then had to go back to sign new papers. After 10 days still have not received refund. More

The service department is well run. It's easy to make an appointment. Everything is explained. The staff is friendly. appointment. Everything is explained. The staff is friendly. More

Our second time buying an Outback from AutoNation Subaru West. Never had any problems. Very friendly and knowledgeable sales staff. Will go back again for next car. West. Never had any problems. Very friendly and knowledgeable sales staff. Will go back again for next car. More

Welcoming, knowledgeable, friendly, organized, they do follow ups, Zachary answered all our questions in detailed. follow ups, Zachary answered all our questions in detailed. More

Jennifer did a great job! Very pleased with how she handled everything and will definitely recommend Subaru in the future. handled everything and will definitely recommend Subaru in the future. More

The personnel I dealt with were great. They were very professional and informative. However, I am quite unsatisfied with the outcome. My 2013 Subaru Impreza has 119,356 miles on it. It has been co professional and informative. However, I am quite unsatisfied with the outcome. My 2013 Subaru Impreza has 119,356 miles on it. It has been consuming excessive oil since about 90,000 miles. I have replaced the front and rear catalytic converter and I have been advised that the front cat needs replacing again. The cost of this repair work is $4400 and was described as a band aid. Due to the bad catalytic converter and excessive oil consumption, the tech advised that the engine will need to be replaced shortly after the band aid fix of replacing that catalytic converter. My car misfires and is having difficulty starting. It will sometimes stall when I am at a stop if I do not rev the engine. All in all a very discouraging experience. While I realize that 119,000 is a fare number of miles, it seems quite low for a car that as sold as one that will "run forever." I have always put high grade gas in the car and have had regular oil changes, yet here I am four years and 8 months later in the market for a car. A trade in towards the purchase of one of your pre-owned vehicles would leave me with a better taste for Subaru and AutoNation Subaru West. More

The dealership service department has been responsive to the numerous problems my 2018 Outback has had. the numerous problems my 2018 Outback has had. More

Had a wonderful experience at this autonation west .Love Had a wonderful experience at this autonation west . Love the staff so great everyone treats you like the only one that matters awesome. Had a wonderful experience at this autonation west . Love the staff so great everyone treats you like the only one that matters awesome. More

bought the car from this dealership. had my car serviced and tires rotate at this dealership. at 27,000 miles I noticed, not the service department, that my tires were wearing a lot more on the inside of t and tires rotate at this dealership. at 27,000 miles I noticed, not the service department, that my tires were wearing a lot more on the inside of the tire. It appeared to be an alignment problem. I was told by the service manager that they could sell me new tires and then I got one free alignment with my car warranty. Also that the pot holes in the roads were bad and that may have been the cause of the misalignment. Nothing about them not noticing it when the tires were rotated. Will go here for maintenance until warranty is gone then I am gone. More