AutoNation Subaru West

bought the car from this dealership. had my car serviced and tires rotate at this dealership. at 27,000 miles I noticed, not the service department, that my tires were wearing a lot more on the inside of t and tires rotate at this dealership. at 27,000 miles I noticed, not the service department, that my tires were wearing a lot more on the inside of the tire. It appeared to be an alignment problem. I was told by the service manager that they could sell me new tires and then I got one free alignment with my car warranty. Also that the pot holes in the roads were bad and that may have been the cause of the misalignment. Nothing about them not noticing it when the tires were rotated. Will go here for maintenance until warranty is gone then I am gone. More

Very efficient and quick check-in and check-out. Service manager recommended air filter changes that were long overdue but that I had overlooked. Also took time to discuss my tires with me. manager recommended air filter changes that were long overdue but that I had overlooked. Also took time to discuss my tires with me. More

Very pleased with the professionalism and efficiency of the service department. All staff members were courteous and built customer confidence in their knowledge of auto-related questions posed. the service department. All staff members were courteous and built customer confidence in their knowledge of auto-related questions posed. More

I received a recall notice. It said the recall service should take about a half hour. I requested an afternoon appointment and was told I needed to leave it for a full day. I brought it in at 9:30am and should take about a half hour. I requested an afternoon appointment and was told I needed to leave it for a full day. I brought it in at 9:30am and was done in 1 1/2 hours. No reason I couldn't have left if for just an afternoon. Also I asked them to change the time on my clock, which they did not do. More

The service department were very helpful and knowledgeable. Trent and Adam are great to work with. knowledgeable. Trent and Adam are great to work with. More

The experience of car buying was made very easy by the sales person and the dealership. This is the second car we puchased from this dealership! Extremely happy with our new purchase. sales person and the dealership. This is the second car we puchased from this dealership! Extremely happy with our new purchase. More

We purchased our 2015 Subaru Forester brand new from this dealership and have been very pleased with their Service Department. The car always runs great! dealership and have been very pleased with their Service Department. The car always runs great! More

Jennifer in your vehicle service dept. is the reason why I bring my car to you for service. She is excellent , very knowledgeable and kept me informed on my vehicles progress.. I bring my car to you for service. She is excellent , very knowledgeable and kept me informed on my vehicles progress.. More

I went in for a recall and was happy to pay for an oil change, tire rotation, and cabin air filter at a cost of around $200. The next day one of my tires was flat and I ended up going back in and they sa change, tire rotation, and cabin air filter at a cost of around $200. The next day one of my tires was flat and I ended up going back in and they said the tire was not fixable and I needed to purchase a new tire. This seemed awfully coincidental and it made me suspicious of their service. While I was waiting in the lounge for the new tire to be installed, I heard three technicians telling customers that they too needed a cabin air filter costing $89. This made me feel that this is something they are pushing right now to make money off of customers. I only have 19K miles and felt like I got ripped off! Today I would not recommend this service department. They have done satisfactory work in the past. It seems like they are trying to make up for money lost during the pandemic. More

Luke was VERY helpful and professionalI had a front end Luke was VERY helpful and professional I had a front end issue and wanted to be certain it was not an extended warranty issue before I had repairs by Luke was VERY helpful and professional I had a front end issue and wanted to be certain it was not an extended warranty issue before I had repairs by another shop. Despite your shop being very busy, and despite me being very fraught w/urgency, Luke maintained his calm and professional manner, listened to my concerns and was able to accommodate my needs. He also gave me some good repair information. More