AutoNation Subaru West

Easy purchase online. Car arrived sooner than promised by a week. Sales staff was exceptional, especially Dennis Sharon. The finance manager Jillian Johnson was very helpful as well, for service protection p a week. Sales staff was exceptional, especially Dennis Sharon. The finance manager Jillian Johnson was very helpful as well, for service protection plans. Great price as well. More

Been going there since it was estabished. Service and car sales folks are great.I am looking to buy my 8th or 9th Subaru from here and keep my service continuing here. sales folks are great.I am looking to buy my 8th or 9th Subaru from here and keep my service continuing here. More

Great service experience. Easy handoff of my vehicle. Car finished in time estimated. All work complete. Cost was super fair. Definitely will go back again. Car finished in time estimated. All work complete. Cost was super fair. Definitely will go back again. More

Great service and service writer ,, said it would tale 1-1/2 hrs ,, done in about 45 min. which surprised me me very much and was 1-1/2 hrs ,, done in about 45 min. which surprised me me very much and was More

Went to their lot last Friday after work to purchase a Went to their lot last Friday after work to purchase a vehicle with my brother. Was told by the sales man that they were the "walmart of autosales' Went to their lot last Friday after work to purchase a vehicle with my brother. Was told by the sales man that they were the "walmart of autosales' - disregarded the lack of professionalism, and proceeded to test drive a used Subaru outback. Unfortunately, salesman couldn't stick around to complete the deal, as he needed to pick up his kid at 4pm. No worries, came back the next morning when the sales guy was supposed to be there... Arrived, talked about the car, etc... Had a hard credit pull. Qualified buyer... Made an offer on the vehicle, to which the salesguy promptly threw his hands in the air talking about how we were "wasting his time" -- mind you, we hadn't taken up more than 15 minutes of his attention - and it was us that were intent on closing the deal the evening before, but needed to come back to finish up... Walked out. On the drive home, brother received a call from the sales mgr, adding why we left... He mentioned price, which wasn't entirely accurate. The mgr mentioned coming back, and that they could get a better interest rate if we wanted to still close the deal... I went to their website, to get the name and contact information for their general manager. The chat box asked why I wanted the info... Relayed my displeasure with the sales guy, and wanted to chat. Was told by the chat box that they would provide the requested information, I gave them my email and phone number... Did not receive the information over the course of about 40 hours elapsed. Few days later, on labor day - early in the day, I go back and inform the sales mgr of the unprofessional manner we were treated by his sales guy. He seemed responsive to the concerns, mentioning that they are not the "Walmart of car sales," and that they train their employees better than that yada yada yada... Don't treat customers like that, etc. I also asked if the internet site was a bot or human, as I had went there to get the GMs contact info... He said it is his sales guys working the software. I informed him of the unfulfilled request for the dealership's management contact info. Still haven't received the information requested almost a week later. The sales manager asked if I wanted to work the deal then, to which I declined - told him I'd be back later in the afternoon with my brother, whose car it would be. Second chances and all. Came back later with the brother to meet with another sales guy (who was admittedly better, more professional). (Four visits to the dealership if you are counting) Mentioned to the new sales guy about adjusting of interest that was offered by the sales mgr on the phone the previously. (or better, a slight discount on the posted price ) He goes and talks to sales mgr. Comes back and says it's a no go. He mentioned being able to throw in some accessories for the vehicle "off the books" - so that 'no paper trail' would exist - so the dealership wouldn't get 'in trouble' for "negotiating" on the car with corporate. I mention that it's not really negotiating, but simply requesting a show of good faith on their part; solely because the first sales guy was so unprofessional. Not to mention the time I had invested in the back and forth. He says he'll go talk to the sales mgr, and come out shortly, with him, to let us know what they could do to seal the deal... never came back out. Neither the second sales guy, nor the sales manager. Saw them goofing off at the workstation through the windows. At this point, we left again, and found another dealer that actually wanted to sell a car to a qualified buyer. Actually got a better car and deal at Rocky Mountain Eurosports off of leetsdale/oenida... Picked up a loaded unit, instead of the base line for the same money they were asking. I suppose I should thank them for jerking me and my brother around. Personally, I would stay away from this Subaru dealership - simply too many games being played by both the sales staff and management, not to mention severely lacking in professionalism as showed towards qualified pre-approved buyers. More