AutoNation Subaru West

Sales doesn't care, Service doesn't either I purchased a used Honda in January '20. Number 1, it took 4 hours for them to finish a cash deal. When I called for service during the three month w I purchased a used Honda in January '20. Number 1, it took 4 hours for them to finish a cash deal. When I called for service during the three month warranty I was ignored. I had my Honda serviced which required the battery to be disconnected. Upon reconnection the radio requires a code. Autonation never supplied me with this code. When I called then to obtain the code I was treated rudely by both service and sales and told to get it myself and was hung up on. I have never been treated so badly by any business and I'm 60! I wouldn't recommend anyone to shop there. More

Out of state buyer I live in Las Vegas. I was searching to buy a car for my wife and had a few models in mind. After searching the local area via the internet and going I live in Las Vegas. I was searching to buy a car for my wife and had a few models in mind. After searching the local area via the internet and going to local dealers, I realized the Las Vegas market might not work to get a car with the options we wanted at a good price. I expanded my search to Arizona, California, Utah and Colorado. After finding a car out of town (one in Phoenix and one in San Diego), I called each dealer to let them know I was traveling to them that day to look at the car and, hopefully, buy it. Both times, the dealer sold the car before I could get to the dealer. I found a car that we liked at AutoNation Subaru West in Golden, CO (near Denver) and saw online that you could 'reserve' the car so they'd hold the car for a period of time (and not sell it) so we knew the car would be there for me to look at, test drive and buy. I was contacted by Sarah at the dealer and she answered my questions via phone, text and email. The next day, I had some more questions, but it was Sarah's day off, so Cody seamlessly worked with me to answer my questions while I decided when I could get to their dealership. I traveled to Golden, CO the next day and coordinated my arrival with Sarah. She was ready when I got to the dealership and we talked about the car and buying process. We took the car for a test drive and Sarah showed me how everything worked on the car (there were a lot of new safety features on the car that I didn't know how they worked). I decided to buy it. She got the paperwork started and knew I was on a timeline to drive away ASAP before the weather started getting bad in the mountains on my drive back to Vegas. I got my bank information for the loan together while she got the car prepped and the finance director, Rob, headed in my direction. After about an hour or so, we finished all the paperwork, they brought the car up and gave me all the finalized paperwork. I was able to drive away before the weather got worse and was happy to get started on my 11 hr drive back to Vegas. From first contact to driving away, everyone I dealt with at AutoNation Subaru West was friendly, professional and very helpful throughout the whole process. There were no 'hard sells' or 'good cop/bad cop' personalities at all during the process. Overall, we got a great car for a good price and had a great used car sales experience. Thanks Sarah, Cody, Rob and everyone at AutoNation Subaru West. More

Great experience, great car I had a great experience buying my used 2013 Honda Insight from AutoNation Subaru West back in April this year. Ryan Andersen was my sales consultant I had a great experience buying my used 2013 Honda Insight from AutoNation Subaru West back in April this year. Ryan Andersen was my sales consultant, and he was friendly, transparent, positive, and I did not feel pressure to make a decision. My car is still running great six months later and I feel I made a good and informed purchase at a reasonable price. More

Awesome car-buying experience! I showed up not too long before closing one night, looking to investigate the new Subaru Ascent to replace my minivan. I had the very good luck to be I showed up not too long before closing one night, looking to investigate the new Subaru Ascent to replace my minivan. I had the very good luck to be helped by Ryan Andersen. He is awesome! He was extremely knowledgeable about the car, listened carefully to exactly what I was looking for, and did not pressure me at all. So once I was ready to buy in a few more weeks, I set up an appointment with him. I have to say, this was the best test drive I've ever taken! Not only is AutoNation Subaru West just in an ideal test drive location, but Ryan took care to really showcase the car's features - including testing out X-mode, which involved a short but really impressive off-roading segment. We had a blast and came out of it really understand the car and what it was capable of. Once we'd handled all the details with Ryan, he passed us over to Chris Paine, who did a great job taking care of us with all the paperwork, discussion of warranties, etc. Once again, no high-pressure sales, just respectful communication and excellent service. This was such a great experience I will be recommending AutoNation Subaru West, particularly Ryan and Chris, to all my friends. We had such a good time getting my car, which I never thought I'd say. And of course, Subaru makes simply the best cars... but I'll let Ryan tell you about why they are the best. Go see him; you won't be disappointed. More

Super Easy and no pressure We had a great experience with dealership. Dennis S. was very friendly and made us feel very comfortable with the whole process. No pressure at all! We had a great experience with dealership. Dennis S. was very friendly and made us feel very comfortable with the whole process. No pressure at all!! He answered all of our questions about the different models we were looking at. He worked with us to figure out the car that fit our needs at a price we were looking for. knowledgable about the different models we test drove. We went to other dealerships, but went back to Autonation to work with Dennis. More

Excellent Customer Care, Excellent Deal! Bought my 2019 Crosstrek from RJ and had the best car buying experience ever. I visited multiple dealers around the state prior to deciding. RJ was fa Bought my 2019 Crosstrek from RJ and had the best car buying experience ever. I visited multiple dealers around the state prior to deciding. RJ was fantastic!!! He took great care of me: he was informative, patient, direct, knowledgeable, transparent, and so helpful! These guys are great!! No other dealer in the state could match the deal I got here, and I looked!! Well worth the drive to Golden, most enjoyable experience!!! More

Absolutely the best!!! I cannot begin to describe how incredibly amazing this dealership is! RJ and Angel were kind, sincere, never pushy and constantly doing their best to I cannot begin to describe how incredibly amazing this dealership is! RJ and Angel were kind, sincere, never pushy and constantly doing their best to get the best for us... And they did. I'd recommend this place to everyone, everywhere! I told my friends back east to fly out, buy their Subaru here and then drive back home, that's how much I recommend them. More

Enjoyable I hate car buying. This was painless and enjoyable. High pressure sales are not my cup of tea, and this was very low pressure. I had done my research, I hate car buying. This was painless and enjoyable. High pressure sales are not my cup of tea, and this was very low pressure. I had done my research, stated what I wanted, had a price quote from Costco and Esteban found me exactly what I wanted. More