AutoNation Subaru West

I bought my car without test driving. I had been to the dealership twice before and test drove a couple of Subaru. They were nice and patient and applied zero pressure to buy. I found thi I had been to the dealership twice before and test drove a couple of Subaru. They were nice and patient and applied zero pressure to buy. I found this very appealing and did not forget. When I was ready to purchase my wife just happened to call Liam and he informed her there were 4 vehicles available. The deal was easy and the sales person was awesome. He was extremally patient and pleasant to work with. Highly recommend buying a vehicle from this dealership. More

Kyle was helpful on my last reapair service on my outback very kind one professional thank you Kyle very kind one professional thank you Kyle More

This is my first-ever Subaru and I like it a lot. It is 6 months old with 3,000+ miles, but was required to get a "routine first oil-change and check" 6 months later. I was very disappointed to arriv It is 6 months old with 3,000+ miles, but was required to get a "routine first oil-change and check" 6 months later. I was very disappointed to arrive and learn that as a matter of policy, not even the first "required" maintenance was INCLUDED in the "package", but rather a cost-plus option. Seriously? $37K and not even the minimum first maintenance is included? I hate being nickle-dimed. More

I've bought many new vehicles over the past 40 years and I have to say that doing business with Richard Seidel at AutoNation Subaru in Golden, CO was one of the easiest and most gratifying new car purchase I have to say that doing business with Richard Seidel at AutoNation Subaru in Golden, CO was one of the easiest and most gratifying new car purchase experiences I have ever had. Richard was honest, thorough and extremely helpful! Nice to be able to trust the salesperson one is dealing with! Well done Subaru and RIchard Seidel!@ More

I thought it took a very long time to do the simple service. I had the first appointment of the day and was first in line for an oil change and rotate the tires. Took two hours snd 15 minutes. The se service. I had the first appointment of the day and was first in line for an oil change and rotate the tires. Took two hours snd 15 minutes. The service was good just took a long time. More

Easy to schedule an appointment. Communication during service was excellent. Veryone was friendly and I was given an approximate time of completion ahead of time with reason why, whi Communication during service was excellent. Veryone was friendly and I was given an approximate time of completion ahead of time with reason why, which I appreciated. More

Prompt, accurate, don't push to upsell me and discuss options with me appropriately. I appreciate being treated fairly and as an informed consumer. Also they are very neat! options with me appropriately. I appreciate being treated fairly and as an informed consumer. Also they are very neat! More

The whole process of car-shopping is a daunting one, especially finding a salesman you can trust with your money. After speaking with several different Subaru dealerships along the Front Range, we found especially finding a salesman you can trust with your money. After speaking with several different Subaru dealerships along the Front Range, we found that Liam Vollmer was that salesman. He was very patient with us and answered our endless questions with more information than we needed. He even stayed in close contact with us about our purchase when he was on vacation celebrating his mother's retirement! Thank you, Liam, for being so honest and helpful in our search for a new Subaru! :) More

Very professional and great communication. Service representative was knowledgeable and answered all questions. I always trust this service department Service representative was knowledgeable and answered all questions. I always trust this service department More

Took car in for recall. Made appt online which was easy BUT trying to reach service advisor or get return call was impossible. I wanted to make sure they had on hand any par Made appt online which was easy BUT trying to reach service advisor or get return call was impossible. I wanted to make sure they had on hand any parts/software for the recall before driving all the way over in rush hour traffic. I made four different calls at varying times during the day and could only listen to interminable Subaru ads while waiting for a person. One time reached a service advisor who said she'd look into it and put me on hold when I was immediately cut off. Twice I chose the option of a call back (and not "lose my place in the queue) and I never heard back. Finally, I left a recorded message to please text me back to tell me if they had everything needed for the recall work. Then 24 hours later as I'm driving away from the dealer after the two hour recall work (yes, I took a chance and went anyway), I get a text from "Jonathan" at the dealership, not with the answer I needed, but with the text saying I had requested a text from the dealership and was this OK to text me! So the work went fine but woe to anyone trying to reach this dealer on the phone or get a response. I even tried the online chat service they offer but, of course, it was only for scheduling and it couldn't answer my question. It recommended calling the service department!! More