AutoNation Subaru West

I had urgent transmission problems. AutoNation Subaru West worked on it promptly, got everything fixed well, and the Subaru warranty paid for it. AutoNation Subaru West worked on it promptly, got everything fixed well, and the Subaru warranty paid for it. More

Good communication from the dealership and working with Subaru of America to figure out my situation. However, I am not super satisfied with work done, as I payed for what they said would fix the vehicle a Subaru of America to figure out my situation. However, I am not super satisfied with work done, as I payed for what they said would fix the vehicle and then the same problem occurred as soon as I got home. Meanwhile they told me they were unable to reproduce it after a week at their shop. More

Staff was ready for my appointment (Opening at 7:00 AM). Agent listened to my need to have appointment completed by 8:45 so I could make a doctor's appointment at 9:00. (My goof - need to ask Subaru how l Agent listened to my need to have appointment completed by 8:45 so I could make a doctor's appointment at 9:00. (My goof - need to ask Subaru how long an appointment takes so I can do doctor appointment scheduling better, not so close. I also need to remind myself and Service that I have a maintainence plan, at time I set up appointment. When I picked up Key Fob, ordered ahead, because Auto Nation's key grinder had been down, agent said he would mail key to me as soon as grinder was up, and I got it 3 days later. Thank you. Your quality service is why I drive 390 miles round trip for my service. One comment: sometimes when I have called to set appointment or with a question (@key fob cost) phone answering sometimes takes - let's say - quite a while. I know staffing may have been limited due to Covid, etc. My bank has a phone service (on recording) whereby they take my number and put me in the caller que, and call me back. Just a suggestion. More

From start to finish this purchase was the smoothest I have ever experienced ! 4th family Subaru and 2nd from Auto Nation. Thank you Noel, Wes, and Tyler have ever experienced ! 4th family Subaru and 2nd from Auto Nation. Thank you Noel, Wes, and Tyler More

I always have positive encounters with AutoNation Subaru West, from the day I purchased my brand new 2015 Subaru Outback right up to today when I went there for a regular service and oil change. Best people West, from the day I purchased my brand new 2015 Subaru Outback right up to today when I went there for a regular service and oil change. Best people/company ever and I highly recommend them! More

Dennis was very responsive and easy to work with during the entire process, and he proactively contacted me with regular updates of the car delivery status. Everyone I met at AutoNation was professional an the entire process, and he proactively contacted me with regular updates of the car delivery status. Everyone I met at AutoNation was professional and personable. The entire experience was stress free ! More

Everyone was very friendly and helpful. Grateful for respect that was shown for a woman in her senior years. Grateful for respect that was shown for a woman in her senior years. More

Great service and they are easy to get in touch with. Zack has been able to work on my deal and has kept in contact with me about the car I have on order due in August. Zack has been able to work on my deal and has kept in contact with me about the car I have on order due in August. More

Great experience with the service department when I brought in my Forester for its regular maintenance at 12,000 miles. Had an appointment and was in and out in a timely manner, just over an hour. Fri brought in my Forester for its regular maintenance at 12,000 miles. Had an appointment and was in and out in a timely manner, just over an hour. Friendly and helpful staff. Clean and pleasant customer waiting room. Overall, a great experience. More

The Service manager put in extra effort to make my AC repair covered under warranty even though my car technically had too many miles. This saved me hundreds of $s. repair covered under warranty even though my car technically had too many miles. This saved me hundreds of $s. More