AutoNation Subaru West

I brought my car in because it smelled like something was burning everything I drove. They checked it out and said it was both bad gaskets leaking. When I asked what the estimate for fixing it would be, the burning everything I drove. They checked it out and said it was both bad gaskets leaking. When I asked what the estimate for fixing it would be, the guy over the phone said "typically for something like this is $5k". I thought that was ridiculously expensive for my vehicle. When I asked how they'd fix it, he said "they'll clean the headers and then use silicone to fix the leaks. " I asked why it was so expensive if they weren't actually going to replace the gaskets? And he said he'd talk to the technician to get me an exact quote and call me right back. 4 hours later, and no call back, along with the shop being closed at this point. I called around to some of my friends who know more about cars than I do, and every single one of them told me to shop around beef cause the price was ridiculous. They also said, to not get my car fixed there since they wouldn't actually be fixing the issue, just putting a bandaid on it. The next day, I waited until the afternoon, expecting a call back from the shop, since I left a detailed voicemail the afternoon before raising the quote. No call back. So I called twice and finally got someone to answer the phone. The gentleman I spoke to said the quote was for $2500 and that they'd definitely be replacing the gaskets. This sounded much more reasonable than the last guy I spoke to. Needless to say, due to the lack of knowledge of the last rep, and lack of customer service, I decided to not get my car fixed here. More

By this was my best service visit ever. They replaced my transmission which luckily was still under warranty. Over all this was a 6 out 5 star visit! They replaced my transmission which luckily was still under warranty. Over all this was a 6 out 5 star visit! More

Autonation Subaru West provided a great service and product. Christopher Paulsen, our salesman was quick to greet, energetic without being pushy, and very knowledgeable about the Subaru vehicles he was product. Christopher Paulsen, our salesman was quick to greet, energetic without being pushy, and very knowledgeable about the Subaru vehicles he was selling. Working with him was a pleasure and I would definitely go back to work with him on future vehicle purchases. More

Dropped off at 7:15am for an oil change and said I needed the vehicle back by the end of the day. It was ready by 9am. Consistently impressed with the communication by the service team. It is unlike any othe the vehicle back by the end of the day. It was ready by 9am. Consistently impressed with the communication by the service team. It is unlike any other dealership I've taken a vehicle to More

Fantastic customer service. Honest and reliable. Have done business here for nearly 30 years! My go-to dealership for both Subaru purchasing and servicing. Honest and reliable. Have done business here for nearly 30 years! My go-to dealership for both Subaru purchasing and servicing. More

Replacing my car after an accident, and everyone I spoke to and worked with was amazing. The most painless car purchase I've ever had and my first new car!! to and worked with was amazing. The most painless car purchase I've ever had and my first new car!! More

Wonderful customer service, very much appreciated as I am dealing with a lot of health issues (not covid) and not much energy. They were very kind, efficient, and I am now reassured that my car is in good wo dealing with a lot of health issues (not covid) and not much energy. They were very kind, efficient, and I am now reassured that my car is in good working condition. Thank you very much. I will recommend you. More

Greeted warmly upon arrival at the Service Bay Received a full explanation of the 30.000 mile service Received the total cost of the service The Customer Lounge was fully equipped with seething arrangem a full explanation of the 30.000 mile service Received the total cost of the service The Customer Lounge was fully equipped with seething arrangements including Coffee and Sweet Rolls—all at 7,30am More

Exceptional service for warranty replacement of catalytic converter on 2017 Forester. Good explanation and completion in expected timeframe. converter on 2017 Forester. Good explanation and completion in expected timeframe. More

AutoNation Subaru did a great job with my car repair. Ken took great care of my car and organized transportation home for me after I dropped my car off so I wasn’t stranded/needing to find a ride! Turn a Ken took great care of my car and organized transportation home for me after I dropped my car off so I wasn’t stranded/needing to find a ride! Turn around time was even better, I had my car dropped off, diagnosed, repaired and ready to pickup by the next day. Very happy with the service and the staff. More