AutoNation Subaru West

I have purchased two new cars from Autonation Subaru. Both experiences have been very positive. I found all of the employees I worked with were positive and helpful. Plus, three years after my first p Both experiences have been very positive. I found all of the employees I worked with were positive and helpful. Plus, three years after my first purchase, they reached out to me for the purchase of another Crosstrek, a new one again, which actually made my payments less! More

Jennifer in the service department is awesome she will go above and beyond for you!! As for my Outback it's been in the shop for the 5th time now for the same issue .That issue being the battery dies and lea above and beyond for you!! As for my Outback it's been in the shop for the 5th time now for the same issue .That issue being the battery dies and leaves my wife unable to access the car by remote and from starting and the first couple of times I was told from the dealer it was owner error that caused it and tthe 3rd time it was the batteries needed to be replaced now it's something draining the battery and this issue has left my wife stranded 4 times and left me scrambling to get her.. I've missed work now on Numerous occasions because of this issue.. I'm just thankful that the Outback didn't leave her stranded in the mountains or in down town at night. Hopefully I'll get our car back one day without anymore issues! We've only had it a little over a year now!! More

My appointment time was on-time. The staff member in charge communicated with me and demonstrated acceptance of my input. He took my input and corrected missing information regarding The staff member in charge communicated with me and demonstrated acceptance of my input. He took my input and corrected missing information regarding the fact that I purchased my tires at AutoNation, so had tire rotation at no cost. He accepted that I agreed to half of the recommendations made. More

Great service. long though. But great that s all folks. yes that' s all for me long though. But great that s all folks. yes that' s all for me More

Great dealership. Very courteous and knowledgeable. Would highly recommend. Ken Clements was great to work with. Very courteous and knowledgeable. Would highly recommend. Ken Clements was great to work with. More

From day 1 I have loved my experience with Autonation Subaru. Always friendly and willing to answer questions. Seriously happy with how I've been treated by the employees there. If I ever decide to buy o Subaru. Always friendly and willing to answer questions. Seriously happy with how I've been treated by the employees there. If I ever decide to buy or have to buy a new car I will definitely go back to Autonation Subaru West. More

Went to get my tire fixed after having been to the dealership on Arapahoe Road and it took him an hour and a half to analyze it and actually it was to look over everything in my car to see what they c dealership on Arapahoe Road and it took him an hour and a half to analyze it and actually it was to look over everything in my car to see what they could possibly charge me for, coming up with a cabin air filter that they wanted $85 for that you can buy anywhere from $6 to $25 Max. Didn't have time for them to finish cuz they took so long and I realized it was twice as far to go there as it was to go to Golden, so I called them and to see if they could finish the job and they said "no problem" ,set me an appointment and everything. The guy in charge of me and my car was totally rude, treated me like I was a chump and he had an attitude toward everything I was trying to say to him. I would ask him a question and he would just stare blankly at me got into an argument with me about what was to be done with my car.. The argument was big enough that I didn't even know if they were going to work on my car and I had already told them when I made my appointment that I was going to be waiting for it and the guy gets into an argument with me back and forth about whether I was waiting for it or leaving it and I told him I'm leaving it with you but I'm waiting for it and he just couldn't let it go even though he knew I was obviously going to wait for it since I told him again I was waiting for it but he didn't like the the wording I used I guess and just wouldn't let it go. After waiting an hour and a half and not knowing what the heck was going on because he had such an attitude when he took it and told me things like we'll see what it takes after I look at it like he didn't believe what the other people said, so I go back into see if I can get some sort of an update as to what was going on with my car and I stood in front of him for over 5 minutes and he wouldn't even acknowledge me. Finally another person came over and asked if I needed help and I said yeah I just wanted to see what the status was on my car it's been an hour and a half to fix a flat tire. At that point the guy acknowledged the person that was talking to me but still not me, indicating that he was working on it. Turns out they find another leak in another tire which is great I appreciate a good mechanic but I don't appreciate a crappy attitude given to me when I'm a customer who paid good money for a warranty. So the guy tells me well you need another tire but we had to order it cuz we don't have it it'll be here tomorrow and I said well do I need an appointment he says no just come in. So I asked him what time, realizing that if they were going to deliberate tomorrow I had to wait until they delivered the tires before I go in and he just says come in, so I asked him 1:00? 3:00? And he just stares at me. Terrible terrible customer relations. I am a handicapped older man and I haven't had that kind of a interaction with anybody like that for like over 40 years. I was so upset I was shaking the whole time. When I did go back in and waited another hour and a half for them to fix my tires, I overheard somebody in there saying"I don't blame you I wouldn't have apologized either". I'm trying not to be paranoid thinking that they were talking about me and I don't really care actually it's just really a crappy way to do business and treat people, and talk about customers within earshot of customers. Whether they were talking about me or not it's just a bad way to go about your business More

AutoNation Subaru West is the absolute best dealer I have ever encountered. They treat customers like guests and the service is fantastic. I have been taken care of by them for many years. It is a pleasur ever encountered. They treat customers like guests and the service is fantastic. I have been taken care of by them for many years. It is a pleasure to deal with them. Robert Denver More

All the staff was super friendly. They answered all my questions, making the purchase process easy! They answered all my questions, making the purchase process easy! More

This dealer was clean, friendly, and had a good vibe to it. Kevin was amazing. it. Kevin was amazing. More