AutoNation Subaru West

Wanted over 100$ to change air filter and cabin filter. Plus it cost me 120$ just for an oil change and tire rotation. Prices for service way to high Plus it cost me 120$ just for an oil change and tire rotation. Prices for service way to high More

Very clean facility and good communication with service advisors especially prior to the service. Very responsive to phone calls advisors especially prior to the service. Very responsive to phone calls More

friendly and good service is quite enough to say at this time even though I could say more this time even though I could say more More

Always excellent and friendly service. Nice waiting room . Very satisfied with this dealership. I bought my car here and I will keep taking my car here . Very satisfied with this dealership. I bought my car here and I will keep taking my car here More

I went in for routine maintenance and they were able to get it done in the time they quoted. get it done in the time they quoted. More

Courteous, quick check in. Happy they checked all essentials without me asking them to. Just wish they could have replaced the radio when I was there. essentials without me asking them to. Just wish they could have replaced the radio when I was there. More

Efficient service. Person I scheduled appointment on phone could have estimated how long it would take. phone could have estimated how long it would take. More

I love my new Subaru, but the buying process was extremely difficult. My salesperson was not knowledgeable about the product and would argue with me when I challenged his information with their own extremely difficult. My salesperson was not knowledgeable about the product and would argue with me when I challenged his information with their own pamphlets. It got to a point that I refused to work with the salesman and was then dealing solely with the manager. This manager wasn’t the most polite or respectful of the situation with the salesman and had a ‘do you want it or not’ attitude. Their team was not service or quality driven and NEVER volunteered information even when directly asked. Overall, I would not recommend working with this team, as they were unhelpful, not knowledgeable, and would not answer specific questions without further pushing or threatening to walk away from the deal. Love the car, but the buying experience was terrible! More

The staff at Subaru Auto Nation West has always been friendly and helpful and always let's you know while you are waiting if they find a problem or sometimes they just update you on the time it is takin friendly and helpful and always let's you know while you are waiting if they find a problem or sometimes they just update you on the time it is taking to service your vehicle. More

Love the dealership, service dept but not keen on the finance departments non response to phone inquiries. I’ve called at least ten times to ask a very basic question about purchasing a simple oil chan finance departments non response to phone inquiries. I’ve called at least ten times to ask a very basic question about purchasing a simple oil change service agreement since the purchase of my Crosstrek in April 2021. After paying full price for an oil change and tire rotation I hunted down the finance office personally (with no appointment) and FINALLY found someone to help me with my request. BTW, What ever happened to the free lifetime oil changes you used to offer, anyway? Thx for listening. Please do something about your finance staff’s lack of phone call response protocol. Hope this helps. More