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AutoNation Toyota Buena Park
Buena Park, CA
1,363 Reviews
AutoNation Toyota Buena Park is the best place around for new Toyota vehicles, used cars for sale, and expert Toyota service. Our expansive showroom features one of the largest inventories of new Toyota vehicles in the area, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Toyota, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, near the corner of Beach Blvd and Auto Center Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,363 reviews
September 10, 2021
I purchased a new Toyota three months ago and was concerned 1 1/2 months ago because I still had not received my license plates and registration. I emailed Hieu Pham, my salesperson, who reiterated t concerned 1 1/2 months ago because I still had not received my license plates and registration. I emailed Hieu Pham, my salesperson, who reiterated that he had already explained it would take up to three months. I emailed him again 2 weeks before expiration to ask for advice, but he never responded. I emailed again 3 days before expiration and no response. I called a representative there who told me that I need to contact the DMV. The DMV representative explained to me that this is sometimes fraudulent and dealers do this to cut expenses. They will only send out a large amount of license plates en masse to save money, so won't do it for individuals like myself. He looked through the computer and showed that the dealership had my plates and registration this entire time and suggested I file a complaint with the DMV because there is a three month period they had my plates and they need to investigate in case they were using them for something else. More
by Anthony
Employees Worked With
Hieu Pham
September 10, 2021
Service adviser was kind and finished on time. Main building is under construction so little bit not as normal but it's ok. Anyhow I will visit again when I needed. building is under construction so little bit not as normal but it's ok. Anyhow I will visit again when I needed. More
by Ki H. Um
Employees Worked With
Choo
September 10, 2021
I had my scheduled oil change and they did not reset the reminder on my odometer. It's annoying to make another appointment and to wait for another two hours because the mechanic did not do his job. reminder on my odometer. It's annoying to make another appointment and to wait for another two hours because the mechanic did not do his job. More
by mariaisabel_rdrgz
Employees Worked With
Precious Rivera
September 09, 2021
Brandon was very helpful and professional. Everything was simple and fast except the financing part, but that is understandable because it was busy. Glad we got my mom a car here. simple and fast except the financing part, but that is understandable because it was busy. Glad we got my mom a car here. More
by Rex
Employees Worked With
Brandon
September 08, 2021
I always have a great experience at this dealership. I feel like they appreciate my business. There’s only one problem and that is the parking situation really sucks. I have someone come and bring me, if feel like they appreciate my business. There’s only one problem and that is the parking situation really sucks. I have someone come and bring me, if I can, to have my car serviced. The issue is there are too many vehicles for sale and no parking. That has nothing to do with the service and that has been excellent but having someone bring you and you can’t find parking that’s a bit stressful. However, at this time they’re doing renovation so I feel like this problem will go away. Can’t wait to see the new update a dealership. More
by Funneverends
Employees Worked With
Steven Cosby Jr.
September 08, 2021
My Sale (5 stars) - Mr. Pham is a great person with good heart, just happens he is stuck in this xxxx. Sale Dept (-1 star) - Never saw the Sale Manager or even say hi or showing any respect or appreciation heart, just happens he is stuck in this xxxx. Sale Dept (-1 star) - Never saw the Sale Manager or even say hi or showing any respect or appreciation of my business. Very sad place... Service Dept (-1 star) - Doesn't know what they are doing, did not even checked all fluid and tip it up to the recommended level on a new car delivery. Also, not willing to perform any service or setting by Toyota manual if customer is not willing to pay $395+ for a diagnosis. Hope the new Service Manager can look into that and reform this xxx culture of AN Toyota. Finance Dept (-2 star) - You will not be surprised, but this one is the worst. No credit card payment up to $2.5K, if you want to payoff or get your own bank loan, they only give you "3 Days" to delivery a check to their front door. Yes, "THREE DAYS", "72 Hours". If you picked up your car at night or after 5pm, you are down to 2 xxxxing days = 16 working hours. So overnight mail may not work if you don't have a bank already or money on heads... other dealership from my experienced, 7 day is reasonable, or even 15 days. This place is want your money. So be prepared!!! Waiting/Customer/Parking Area (0 star) - nothing to say, go check out yourself and see with your own eyes... please! If not Mr. Pham keeping customer info and happy, this dealership is the worst from my lifetime experience... they don't care of their customer, just want to milk you like a mother cow until you are dead. Be aware!!! This is my own personal experience 2 weeks ago, if you like it, I am happy for you... but I am sure this is not ethical to any living organicism. Please treat your customer like a human being. I've bought from AutoNation before, Infiniti. They treat their customer nice. Please learn from others, in the same auto group More
by Just_A_Car_Buyer
Employees Worked With
(sale) Hieu Pham (5 stars); (new Service Manager) Juan (5 stars), Tom Hulahan
September 06, 2021
Good costumer service good and excellent communication and always answers all my questions make me feel good and definitive considering four futures purchase again excellent and always answers all my questions make me feel good and definitive considering four futures purchase again excellent More
by Orlando
Employees Worked With
Pham Hieu
September 05, 2021
Service Advisor is very courteous, professional and knowledgeable. The dealership is under construction but very accommodating. The facility is clean, quiet and private. My vehicle was ready before pro knowledgeable. The dealership is under construction but very accommodating. The facility is clean, quiet and private. My vehicle was ready before promised time. More
by GENIEVRE
Employees Worked With
Emmanuel Valdivia
September 04, 2021
Amazing amazing amazing. Asian Daniel and his team went above and beyond when I was in need. Good people they have my business and appreciation 💯 above and beyond when I was in need. Good people they have my business and appreciation 💯 More
by maryanneduarte
Employees Worked With
Daniel
