AutoNation Toyota Buena Park

Need to have better direction at check in for service. I pulled up and wasn't sure if I needed to wait in my car or go into offices. After a few minutes of not getting acknowledged, I decided to step insi I pulled up and wasn't sure if I needed to wait in my car or go into offices. After a few minutes of not getting acknowledged, I decided to step inside. There was no warm welcome, just an unenthusiastic "how can I help you?" As for the service, I got a simple oil change for over $100. I figured there's value there since they do a multi point inspection and report back on any observations. I didn't get any of that, in fact my multi point inspection report came back incomplete with only a couple items checked off. I hadn't driven this car in a while so I was curious to see what kind of up keeping it was going to need. Then lastly, my car didn't get a complimentary wash. Maybe this isn't a thing any more, but it was the above and beyond things like this that add value and trust in bringing my car into the dealership. When I got home I noticed a greasy tool on my passenger seat, which tells me they didn't use seat covers, otherwise at clean up someone would of noticed it. I'll get my oil change elsewhere moving forward. More

Dealership was very clean and all the workers there were kind and took good care of me and my car. Would definitely recommend and go again. kind and took good care of me and my car. Would definitely recommend and go again. More

A perfect service and kindness and very reliable Toyota for me is the best brand in the country. Thank you especially to Miraya for me is the best brand in the country. Thank you especially to Miraya More

The tire was flat, and replaced it. Overall it was good. Great job! Thank you for your all things! Overall it was good. Great job! Thank you for your all things! More

Staff was courteous and professional, but sometimes I felt they were less than perfectly straightforward on some issues. Having said that, that might have been because they were repeating what corporate felt they were less than perfectly straightforward on some issues. Having said that, that might have been because they were repeating what corporate offices were giving them. Also, I received less information than I expected about some of the add-ons that I purchased when I got my 21 highlander limited. For example, I didn’t know there was a subscription fee for the connected services features of my car until I received a renewal notification in an email. Quite a surprise. I feel that those features should last at least as long as the warranty of the car. More

SERVICE WAS FAST AND EASY TOOK CARE OF MY ALIGNMENT CONCERN AND ALSO REC TRANS SERVICE WHICH I WAS MEANING TO GET DONE. VEHICLE DRIVES STR8 AND THE STEERING WHEEL IS STR8 THIS IS MY SONS CAR SO I AM GL CONCERN AND ALSO REC TRANS SERVICE WHICH I WAS MEANING TO GET DONE. VEHICLE DRIVES STR8 AND THE STEERING WHEEL IS STR8 THIS IS MY SONS CAR SO I AM GLAD TO HAVE IT WORKING TIP TOP RECENTLY HAD THEM ADDRESS A BRAKE PULSATION AND BRAKES HAVE BEEN FINE SINCE THE REPAIR NO WOBBLES NO PULSATION ALIGNMENT WAS KNOCKED OUT OFFROADING TOTALLY MY FAULT More

Great team work under excellent with smart management . Wish good luck to them, thanks again. Wish good luck to them, thanks again. More

SERVICE REP. WAS NOT HELPFUL HE ACTED LIKE IT WAS A BOTHER TO HELP MY SON AND I SAT IN THE WAITING OVER 3 HOURS FROM THE TIME HE STATED MY SUV WOULD BE READY. MY WAS NOT HELPFUL HE ACTED LIKE IT WAS A BOTHER TO HELP MY SON AND I SAT IN THE WAITING OVER 3 HOURS FROM THE TIME HE STATED MY SUV WOULD BE READY. MY SON HAVED TO GO INQURIE IF IT WAS READY. WE WERE TOLD THEY DID NOT HAVE THE TOOL TO WORK ON THE SUV.. More

Arrived early, professional welcome. Quick process. First time with this Dealer in the area. Since arriving from Midwest looking for the right fit dealership. Needs improvement, orginat Quick process. First time with this Dealer in the area. Since arriving from Midwest looking for the right fit dealership. Needs improvement, orginatiin of the waiting area, information regarding any things to look out for after service and CAR WASH...first ever dealership without a comp car wash. Not deal breaker but at least info the customer. Instead of the service dept telling me things about my vehicle....I get an email attachment to read important doc regarding your vehicle. On a side NOTE.... My Toyota App doesn't have the feature? More

Went to Toyota Buena Park to get my car serviced. It was a great experience. It was a great experience. More