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AutoNation Toyota Cerritos
Cerritos, CA
1,923 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful April 28, 2024
The entire buying experience was easy, stress free, enjoyable. Within 1 minute of parking at the lot, Brenda Araiza greeted us and took us on the test drives for the cars we wanted to see. Then Bryan V enjoyable. Within 1 minute of parking at the lot, Brenda Araiza greeted us and took us on the test drives for the cars we wanted to see. Then Bryan Vargas guided us the rest of the way, from helping us get the car we wanted to landing a deal we could walk away happy with. Gregory was stellar during the loan process, he was efficient and helpful. More
by Eliseo_v
Employees Worked With
Brenda Araiza, Brayan Vargas, Rudy, Gregory Hammann
April 13, 2024
Reach out to Brian Tan at AutoNation Toyota Cerritos. He provided excellent customer service and was superb throughout the entire process of allocation, processing, delivery status of the vehicle, and pu He provided excellent customer service and was superb throughout the entire process of allocation, processing, delivery status of the vehicle, and purchasing of the vehicle. Brian T. will make sure you have the best deal and the car you wanted. I am definitely coming back to this Toyota because of outstanding service that Brian T. provided. More
by Tom Xiong
Employees Worked With
Brian Tan
April 10, 2024
Servicing was so efficient and seamlessly handled by Ozzie. We had excellent care and service provided at the front desk and by the office inside. Each detail of the car was promptly explained, customer Ozzie. We had excellent care and service provided at the front desk and by the office inside. Each detail of the car was promptly explained, customer options provided and we were assisted excellently. Thank you to Ozzie and his team. We recommend this dealer highly. More
by lakshmi.r.raman
Employees Worked With
Ozzie
April 09, 2024
I had a very pleasant experience here! Ahmad was very professional, knowledge and transparent, which i value highly! He was very patient with all my questions and concerns and did everythi Ahmad was very professional, knowledge and transparent, which i value highly! He was very patient with all my questions and concerns and did everything he could to address my concerns and meet my needs, I’m very happy with my purchase and will refer him to family and friends! Additionally, Greggory Haamand was ver efficient, helpful, and courteous when i was doing my paperwork and helped me get back to work in time!! Much appreciate his efforts and prioritizing my deadline!! Great service all around! More
by Yusef50
Employees Worked With
Ahmad Alassadi and Gregory Hamamman
April 07, 2024
From the minute we walked in, nothing but Amazing service, friendly staff and so very patient. I highly recommend this Dealership!! service, friendly staff and so very patient. I highly recommend this Dealership!! More
by AnnaPena
Employees Worked With
Rafa, Jay, Tom, Matthew
April 01, 2024
Overall had a great experience at this dealership! I was greeted as soon as I arrived and quickly able to test drive the car I wanted. They even allowed me to put my kennels in the back of the car to I was greeted as soon as I arrived and quickly able to test drive the car I wanted. They even allowed me to put my kennels in the back of the car to see if they would fit. After test driving, I was quickly able to work out a deal and get the financing i wanted. Everything about the process was very smooth. All in all it took about 3 hours for me to go from test driving to driving off the lot with my new car. More
by searrez
Employees Worked With
Jonathan Lino
April 01, 2024
On March 14, 2024 I went in to the dealership to purchase a new 2024 Rav4 Hybrid. I had negotiated the deal online and went in to sign the paperwork. I wanted to put a $20,000 down payment on the vehicle a new 2024 Rav4 Hybrid. I had negotiated the deal online and went in to sign the paperwork. I wanted to put a $20,000 down payment on the vehicle. After starting the paperwork, I was told I could only do $10,000 on a credit card and the rest had to be paid via check. I had not brought a check with me and I was told I had to complete the purchase that day and they would not hold the car for me to return the next day with a check. I was promised that if I paid the rest of my deposit to Toyota Financial before my first payment due date, it would count as part of the down payment and would readjust my payments. I was told multiple times by Brayan Vargas Armenta and Nicholas Martinez this was true and I had nothing to worry about. On March 26, I finally got my account number from Toyota Financial and put another $12,000 down on the car as I was told. When the payment posted, I saw my payments weren't adjusted. I called Toyota Financial and was told I was lied to and it doesn't work that way. When I called AutoNation, I spoke with Tom Cruz, George Kalaya, and James Yates, and told they would look into it. They got back to me today saying that since I made an extra payment (the very one they told me to do) there was nothing they can do other than have me return the car or refinance on my own. They admitted on the phone I was lied to and that they had fired Nicholas Martinez as part of the process, but refused to send me that in writing. They said since I had negotiated too good of a deal, that they could offer me nothing else in return for the troubles they caused me by lying. More
by jaronson86
Employees Worked With
Brayan Vargas Armenta, Nicholas Martinez, Tom Cruz, George Kalaya, James Yates
