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AutoNation Toyota Cerritos
Cerritos, CA
2,127 Reviews
For Cerritos residents, there is no better place for Toyota cars and SUVs than AutoNation Toyota Cerritos. Our expansive showroom is located just across from Los Cerritos Center at the Cerritos Auto Square. Featuring one of the largest inventories of new and used Toyota models in town, we are sure to have the perfect vehicle for you! Visit our showroom in-person or online and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,127 reviews
May 05, 2025
I bought my tires from the dealership and alignment in march of 2025, and when I picked up my car, the sales rep told me about the warranty of the tires and what is covered. The rep told me if I got a nai march of 2025, and when I picked up my car, the sales rep told me about the warranty of the tires and what is covered. The rep told me if I got a nail in my tires, Do Not have another company patch the tires because it will void the warranty of the tires. Patching the tires is free and if they can patch the tires, they will replace it. He also reminded me that if you have a flat on Sunday and service is not open you have to wait until service is open to get your tire patch since you don't want to void the warranty. So guess what, I got a flat, made an appointment for Monday to get it fixed, and the service rep told me it is not cover if the hole was fixable with a patch, then it comes out of the owners pocket to get it fix. So I told him what my service rep told me and he just said, "Sorry." There was nothing he could do, he offer a free car wash. Is all this my fault when my original service rep told me to take it back to AutoNation to get it patched up. I took work off to make the appointment and I end up leaving the dealership without getting it fix. Taking work off cost me money and time, and all they can say is sorry. This is totally false advertisement, they get you to buy the tires and then said that certain service is not cover, one person said it is covered and the other person said it is not. I would never buy anything from Toyota again, no tires, nothing unless I have no other options. Costco service tires is way better than Autonation, I am very disappoint in there business practice and how I was treated. I didn't felt like a value customer who goes there all the time for service. I wish I could return the tires, and have Costco replace my tires. Just the peace of mind if there was any problem with tires, they will just help you, no questions ask. I just hope that they would do a better job at letting people know about the warranty before they buy anything, and now since it is by word of mouth, Autonation can say anything since it is not written on paper. You spend so much money for a car and you think that the company would help you deal with issues with the car, but I guess it isn't like that. They get to pick and choose who and when to help. Calvin Tran More
by Calvintran79
Employees Worked With
Miguel
May 01, 2025
I had an appointment scheduled for 7:40 am and arrived on time. As I waited in line, a service advisor directed me to move into the left lane as the line was shorter. After I moved into the left lane, the time. As I waited in line, a service advisor directed me to move into the left lane as the line was shorter. After I moved into the left lane, the other lane began moving rather quickly and cars which arrived AFTER I did, were taken in for service while no one attended to me. I finally mentioned to the workers that I was here before some of those cars and had been waiting for almost 20 minutes! It took a few minutes before Ramiro Abarca FINALLY came over to me to get me started on my service. He had me go over to his booth. I brought my car in for 16,000 mile service and was charged $933.54! My understanding is a 16,000 mile service is approximately $230. What exactly was he charging me for that DID NOT NEED servicing? I firmly believe I was taken advantage of being a woman and not having much knowledge on the services provided whether it was needed or not. I am appalled that you would allow your employees to take advantage of customers. An explanation for these charges will be greatly appreciated. More
by susie412
Employees Worked With
Ramiro Abarca
May 01, 2025
I have bought/leaded at least 4 cars from this dealership and they have always been very helpful and respectful. Thank you for another experience. dealership and they have always been very helpful and respectful. Thank you for another experience. More
by Diane.depierro
Employees Worked With
Patrick
April 30, 2025
What a great Auto buying experience. The advertised vehicle was in stock. The salesman Jose Rivera was knowledgeable on the vehicle. There was no back and forth with the Managers. I got The advertised vehicle was in stock. The salesman Jose Rivera was knowledgeable on the vehicle. There was no back and forth with the Managers. I got the Car that I wanted, at the price I wanted. While in Finance I was not bombarded with a lot of additional items to buy. Everything was explained to me, my questions were answered. The Auto Nation team acted in a Professional manner and treated me with respect. The customer experience I received exceeded all of my expectations. More
by KP7811
Employees Worked With
Jose Rivera
April 30, 2025
Toyota really did a great job converting a customer. Tom welcomed the my whole family and my kid really got along with him and Esteban. The team really did a good job making us feel comfortable with th Tom welcomed the my whole family and my kid really got along with him and Esteban. The team really did a good job making us feel comfortable with the purchase More
by mgchiang
Employees Worked With
Esteban Diaz, Tom Cruz, Eric Mackenzie
