AutoNation Toyota Cerritos

Brian Tan was very helpful over text and phone calls before we came in to see the car we purchased. The car condition was as shown in the Carfax and the photos and the price was right! They didn't try t before we came in to see the car we purchased. The car condition was as shown in the Carfax and the photos and the price was right! They didn't try to add on any extra fees or accessories we didn't want. I don't feel like the level of service in the actual dealership was up to my expectations. We weren't offered water, or checked on during our long wait for the finance department to be ready for us. We weren't actually spoken to all that much once we got there. I'm used to dealership experiences where employees make you feel like they are happy to have you in, but this all just felt very transactional. Then, the man in the finance office was trying to convince us that we weren't experienced enough to do any maintenance on our own when offering us a service contract. I explained that we purchased a non-hybrid gas powered vehicle on purpose. He doesn't know anything about our personal mechanic or our family's skill set, yet he said he thought we should "let the experts do what the experts do". We even asked if there was a specific reason that our year and model should only be handled by Toyota. I understand it is his job to sell us on things like service contracts, but it rubbed us the wrong way because his wording and delivery felt very condescending. More

great experience through and through. Got me in quickly, very responsive and had the car I was looking at (and ended up purchasing) waiting for me out front. Retail can be painful, bu Got me in quickly, very responsive and had the car I was looking at (and ended up purchasing) waiting for me out front. Retail can be painful, but not here. More

I came to look at the Type R they had sitting in the used car lot. At first everything was going great. Brenda helped for a bit and then a salesman named manny helped me. He didn't seem too interested advert car lot. At first everything was going great. Brenda helped for a bit and then a salesman named manny helped me. He didn't seem too interested advertising the car or doing business with me. I did show up pretty late and stayed after closing hours. maybe that's why. either way someone who wants to sell and make a sale will always have the right attitude for it. anyways, we do the deal ano the same night car has a horrible sound. i try getting in contact and no one is answering. manny even left me on delivered and never responded again. brenda said she would call me back and never did either. i tried reaching out to Kent and took a couple times but finally got him to reply to me. couple days later i take it in and technician found nothing (i'm a tech as well and found the issue after another couple days). anyways i call again about my issue and same cycle begins. Until the one man who gave 10/10 customer service was Aaron the finance manager. he helped me get in contact so quick and ended up helping me with my issues. for those who want to know though, the brakes all around were the issue. they were old, had grooves, and the rears had hot spots. I notified brenda and she told me that's how they were selling it and that's how used cars are sold. but no i actually worked at a toyota dealer in tustin and used cars are supposed to meet safety requirements especially the brakes being the main component of a car. hotspots and having rotors that look so old could be a potential problem and can even cause the car to not stop at one point. anyways aaron helped me and was able to get my brakes fix all around. My stress for now is over thanks to him. Overall my experience was okay. I wouldn't recommend any of my friends or family to come car shopping here. it was a huge headache being here. Brenda is a very friendly person but needs a little better communication skills. Manny should not be a salesman. he made me feel like he sold me something that he knew wasn't good because of how he was ignoring my messages. most importantly though, Aaron has 10/10 service and everything. very respectful guy. More

I had an overall decent experience purchasing my first car at AutoNation Toyota Cerritos. I arrived in the afternoon with a specific vehicle in mind, and Brenda and Manny were incredibly helpful throughou car at AutoNation Toyota Cerritos. I arrived in the afternoon with a specific vehicle in mind, and Brenda and Manny were incredibly helpful throughout the initial stages of the process. I was excited to be making my first car purchase, and despite a few minor hiccups, everything was sorted out.However, my experience took a disappointing turn later in the process when I met with Manager Gregory to complete the paperwork. While he initially expressed enthusiasm about my purchase, the tone shifted significantly during the discussion about an extended warranty. I appreciated his effort to inform me about the warranty, but I declined, explaining that it exceeded my agreed-upon monthly budget. Despite my repeated declines, Gregory continued to push the extended warranty, emphasizing the potential costs of repairs without it. His visible frustration became apparent after my second refusal, and his demeanor shifted markedly. What followed felt uncomfortable; he began to rush through the paperwork with minimal communication, avoiding eye contact and responding to my questions curtly. This created a noticeable tension in the room. Overall, while I was pleased to acquire my car, I was disappointed by how I was treated by Gregory after declining the warranty. After spending nearly five hours at the dealership, I left feeling rushed and undervalued. This experience ultimately left a negative impression on me. I understand the nature of business, but regardless of the outcome—whether I chose the warranty or not—customers deserve respectful treatment. Gregory’s insistence on pushing an option I had clearly stated was financially unfeasible felt insensitive and lacking in understanding. More

My experience here was great and definitely worth the trip to stop by. Edwin and Albert were nice to work with! trip to stop by. Edwin and Albert were nice to work with! More

The internet sales person was good with no pressure. We set an appointment to see a vehicle and when we got to the dealership all was ready for test drive. He was just a little hard to negotiate the We set an appointment to see a vehicle and when we got to the dealership all was ready for test drive. He was just a little hard to negotiate the deal. After all he was great. Thank you, More

Thank you Tristan for your excelent costumer service and also thank you for the deal. also thank you for the deal. More

A very nice clean facility with a courteous crew working. Every one was so helpful. Every one was so helpful. More

Great experience throughout the entire process. Jesus was excellent ensuring I got the car I wanted. Jesus was excellent ensuring I got the car I wanted. More

Brayan was a good salesman. Let me ask questions, poke around the car, take it for a test drive. He didn’t pressure me which I appreciated and took the time to explain things to Let me ask questions, poke around the car, take it for a test drive. He didn’t pressure me which I appreciated and took the time to explain things to me that I didn’t understand. The finance manager, Eric, was pretty unpleasant to work with. He did the stereotypical thing sales people do: he acted friendly when he was trying to sell me additions (extended warranty, maintenance plan, etc.) then when he realized I wasn’t going to buy anything he was pretty rude and short with me. For someone who claims to be doing it for 27 years, he has little empathy for the person spending their hard earned cash on a car, likely the second largest expense in most people’s life. All in all, I’d ask for Brayan as a sales person, but ask for a different finance manager if you’re paired with Eric. More