AutoNation Toyota Cerritos

The internet sales person was good with no pressure. We set an appointment to see a vehicle and when we got to the dealership all was ready for test drive. He was just a little hard to negotiate the We set an appointment to see a vehicle and when we got to the dealership all was ready for test drive. He was just a little hard to negotiate the deal. After all he was great. Thank you, More

I had an overall decent experience purchasing my first car at AutoNation Toyota Cerritos. I arrived in the afternoon with a specific vehicle in mind, and Brenda and Manny were incredibly helpful throughou car at AutoNation Toyota Cerritos. I arrived in the afternoon with a specific vehicle in mind, and Brenda and Manny were incredibly helpful throughout the initial stages of the process. I was excited to be making my first car purchase, and despite a few minor hiccups, everything was sorted out.However, my experience took a disappointing turn later in the process when I met with Manager Gregory to complete the paperwork. While he initially expressed enthusiasm about my purchase, the tone shifted significantly during the discussion about an extended warranty. I appreciated his effort to inform me about the warranty, but I declined, explaining that it exceeded my agreed-upon monthly budget. Despite my repeated declines, Gregory continued to push the extended warranty, emphasizing the potential costs of repairs without it. His visible frustration became apparent after my second refusal, and his demeanor shifted markedly. What followed felt uncomfortable; he began to rush through the paperwork with minimal communication, avoiding eye contact and responding to my questions curtly. This created a noticeable tension in the room. Overall, while I was pleased to acquire my car, I was disappointed by how I was treated by Gregory after declining the warranty. After spending nearly five hours at the dealership, I left feeling rushed and undervalued. This experience ultimately left a negative impression on me. I understand the nature of business, but regardless of the outcome—whether I chose the warranty or not—customers deserve respectful treatment. Gregory’s insistence on pushing an option I had clearly stated was financially unfeasible felt insensitive and lacking in understanding. More

Thank you Tristan for your excelent costumer service and also thank you for the deal. also thank you for the deal. More

A very nice clean facility with a courteous crew working. Every one was so helpful. Every one was so helpful. More

Great experience throughout the entire process. Jesus was excellent ensuring I got the car I wanted. Jesus was excellent ensuring I got the car I wanted. More

Brayan was a good salesman. Let me ask questions, poke around the car, take it for a test drive. He didn’t pressure me which I appreciated and took the time to explain things to Let me ask questions, poke around the car, take it for a test drive. He didn’t pressure me which I appreciated and took the time to explain things to me that I didn’t understand. The finance manager, Eric, was pretty unpleasant to work with. He did the stereotypical thing sales people do: he acted friendly when he was trying to sell me additions (extended warranty, maintenance plan, etc.) then when he realized I wasn’t going to buy anything he was pretty rude and short with me. For someone who claims to be doing it for 27 years, he has little empathy for the person spending their hard earned cash on a car, likely the second largest expense in most people’s life. All in all, I’d ask for Brayan as a sales person, but ask for a different finance manager if you’re paired with Eric. More

This was an outstanding experience from minute one. Octavio and Tom Cruz rolled the red carpet as soon as I arrived and it was smooth sailinng pass that point. I'm in love with my new Tacoma, thank you Octavio and Tom Cruz rolled the red carpet as soon as I arrived and it was smooth sailinng pass that point. I'm in love with my new Tacoma, thank you for everything. More

We were sold a used car that was unsafe to drive - no bolts in the calipers. We returned the vehicle, as there were many more problems that this, including torn struts. We had specifically asked about th bolts in the calipers. We returned the vehicle, as there were many more problems that this, including torn struts. We had specifically asked about the struts and the service manger said they were in great condition. Either he wasn’t honest or he didn’t actually check. Because of the issue of no bolts we had to have the car towed back. Toyota Cerritos seemed very unconcerned with the whole matter, and they did not offer to take responsibility for the tow. The whole experience felt scummier than the worst used car place I could imagine. We are stunned and certainly won’t return. I’m just grateful no one in my family was hurt as we drove that car and sincerely hope they fix the issues before putting someone else’s life in danger. More

Excellent work , fast , honorable, trustworthy. Naadar and Jesus were amazing workers Both need raises! Lol Naadar and Jesus were amazing workers Both need raises! Lol More

Ali was great with us and patiently answered all of our questions. I would strongly recommend! questions. I would strongly recommend! More