AutoNation Toyota Cerritos

Took my car for service, picked it up and my check engine light was on, had to take it back the next morning and they had to reattach something that was loose and they actually brought my car back to me. Jus light was on, had to take it back the next morning and they had to reattach something that was loose and they actually brought my car back to me. Just a bit frustrated that my car was released to me with these lights on, wondering if anyone actually checked it or looked at it before calling me to let me know it was ready. Overall, everyone was really nice. More

This dealership is very people friendly. They are not pushy. They explain the ins and outs of the sticker price verses the real cc’ing. They are not pushy. They explain the ins and outs of the sticker price verses the real cc’ing. More

I just finished buying my new car at this dealership with Adam Ramirez’s & Leo Lewis’s assistance. With this being my first car purchase, Adam & Leo was very helpful and courteous throughout the entire proce Adam Ramirez’s & Leo Lewis’s assistance. With this being my first car purchase, Adam & Leo was very helpful and courteous throughout the entire process and made sure my needs were met. The only sour part of my experience was the mansplaining encounter I had with their manager Albert. Overall, very happy with my purchase and the service I received from Adam & Leo. I would definitely recommend buying from them again. More

test drived a 4runner. Liked it told salesman that I'll take it but it needed an alignment he said he will squeeze it in to the shop. After 5hours I got the 4runner. Still Liked it told salesman that I'll take it but it needed an alignment he said he will squeeze it in to the shop. After 5hours I got the 4runner. Still notice that the alignment was off. Took it home brought back Monday for another alignment. It's still off I think I'm going to take it to another shop. More

Defiantly dispelled the negative view of car salesman. Kind, considerate, not pushy, and genuine. As a first time buyer it was such a great experience and definitely calmed my nerves about such a big purc Kind, considerate, not pushy, and genuine. As a first time buyer it was such a great experience and definitely calmed my nerves about such a big purchase. More

They had my car for almost a month for a transmission replaced and got my car back so dirty that it look like I was picking up my car from a junk yard. On top of that I left my car with a full tank so wh replaced and got my car back so dirty that it look like I was picking up my car from a junk yard. On top of that I left my car with a full tank so when I picked up I didn’t have to worry about getting gas and my car had almost half a tank missing. More

I am a very happy customer from the start to the end I was treated great from my salesperson had a great experience I will definitely recommend Autonationtoyotacerrittos to my family was treated great from my salesperson had a great experience I will definitely recommend Autonationtoyotacerrittos to my family More

I understand it's a different era trying to buy a car, hope things will turn around in the near future. One thing that made me uncomfortable is their Parts department, after I received my new Highlander I hope things will turn around in the near future. One thing that made me uncomfortable is their Parts department, after I received my new Highlander I wanted to have a cargo cover for this car, I went to their Parts department, they want $520, went home, checked on Toyota web site, it was $175, then went on Amazon..$115..Com'on AutoNation Toyota..you really shall review your pricing policy. More

I brought my car for a manufacturer’s defect, to see if it’s covered with the warranty. I explained to the Service Advisor that whenever it’s hot or parked under the sun, the radio system’s screen comes of it’s covered with the warranty. I explained to the Service Advisor that whenever it’s hot or parked under the sun, the radio system’s screen comes off. She immediately assumed that I got into an accident, that maybe somebody bumped into it really hard, that maybe my elbow or somebody else’s hit the radio system for it to come off and that I bought my car more than a year ago so she wondered why it just started happening, that if it’s a manufacturer’s defect it should have happened right away. I told her I wasn’t expecting for it to happen, and never had that experience before, that I was always parked in the shade, but I cannot always guarantee I can do that. And since I have to constantly park my car under the sun, I have to make sure it won’t happen again or avoid it from completely coming off. But I also didn’t want to void the warranty if it really is covered. I showed her a video of what it looks like and she made a face like she didn’t believe me. I even showed her a statement from another Toyota dealer that they confirmed it, because they parked it under the sun for hours, but I was told to take it to the dealer where I bought the car which is the AutoNation Toyota Cerritos so they can review the warranty. The Service Advisor and the manager at Toyota Orange were very helpful, they were understanding, and they handled it professionally instead of assuming although they were not able to help me at that time, I’ve always had great experience with them. Anyway, she then spoke to her manager, and came back saying “my manager said we’ll have to keep the car for hours to see the problem, and we’ll contact Toyota about the warranty.” I came back in the afternoon to pick it up, that Service Advisor was so rude when I was walking towards her, she walked away and told her co-worker to deal with me. She was not only rude, but also assumed that I did it to my car. They said they will call me back about the warranty, but they never did. I love my car, but Amanda Maldonado was not very helpful unlike the other Service Advisors that helped me back then. She asked me if I was going to wait or go home. I said I’m going home, because I don’t know how long it’ll take and I have work. I waited for her to tell me if there was a shuttle to get back, she didn’t say anything until I asked her and she told me “well, it’s only for 10 miles. It felt like I went there for nothing. I’m hoping next time before she assume that she actually listen to the customer’s concern, and if she doesn’t like her job, if she don’t like to deal with people, just quit. It’s honestly not hard to be nice to people and help them when they need it. I tried to understand where she was coming from, but her actions were not acceptable. I hope she learns from it and never do that to anyone ever again. More

We bought a used car, it had an issue, we had to bring it back back More