AutoNation Toyota Cerritos | Page 159

Made Appointment for the 15K Service Upon Arrival I don't get attended for more than 10 mins My Service consultant didn't attend me I was not explained what will be covered for this service. when don't get attended for more than 10 mins My Service consultant didn't attend me I was not explained what will be covered for this service. when they took my Rave4 inside for service I was not given any papers what so ever and this by Law is not Legit. once the service was completed, I go to cashier and they are bully too. No one explain Multipoint Inspection papers or anything that was done during 15K vehicle service to me even after asking for it. when I asked one of two cashier why , the lady replied that's not my Job as the rest Toyota team were abide so much by Law once you buy the vehicle there is not respect afterwards Worst team and no work ethics. More

Brought in my 2022 Tundra for a safety recall to fix the panoramic view monitor system (camera system). After picking up my truck, I found that my cameras were no longer working and I had to bring my truck panoramic view monitor system (camera system). After picking up my truck, I found that my cameras were no longer working and I had to bring my truck back for them to check it again. Only to find out that one of the parts (ECU) needed to be replaced but it will not be available until next week. In short, I went in to address a recall with the cameras working but got it back with no cameras working. Very disappointed that my truck is less safe to drive now than before I brought it in. No fault to my Service Advisor but I find it frustrating that Toyota was not better prepared to fix this issue. It’s my first time owning a truck, and I find the camera system very helpful when driving around tight spaces and parking, especially given the size of the vehicle. The time lost and the money spent driving back and forth to Toyota was not the experience I was expecting. Really hoping this is resolved very soon. More

My experience with this dealership has been great every time I’ve gone for service until this most recent trip. When I arrived everything was great like all other times and my service advisor Ozzy was also time I’ve gone for service until this most recent trip. When I arrived everything was great like all other times and my service advisor Ozzy was also great. My issue didn’t arise until after I picked my car up after service. Shortly after getting on the freeway, I noticed my hood fluttering which is not normal. I had to pull over on the shoulder of the freeway and discovered that whoever worked on my vehicle didn’t close my hood all the way. This could’ve ended very poorly and is careless of the technician. Everyone else was great but I was not happy with the technician. More

Clean waiting area. Pleasant environment. Friendly associates. Courtesy rides for waiters when service takes a little longer than expected. Car is done when promised. Pleasant environment. Friendly associates. Courtesy rides for waiters when service takes a little longer than expected. Car is done when promised. More

I wait while service, job done in good timing. No more complimentary coffee, car wash coupon. No more complimentary coffee, car wash coupon. More

The service fast and efficient, our service advisor Michelle Hernandez was great as always. I always make my service appts with her. Michelle Hernandez was great as always. I always make my service appts with her. More

Appreciate that I was able to get through a scheduled oil change in little over an hour instead of the the 2 hour original wait time. change in little over an hour instead of the the 2 hour original wait time. More

They have been so friendly that I feel free to stop by anytime to ask questions. anytime to ask questions. More

Great customer service. Recommend Adam Ramirez sales associate. He Had been an excellent help to our family and the find us the right vehicle and with the help of James mana Recommend Adam Ramirez sales associate. He Had been an excellent help to our family and the find us the right vehicle and with the help of James manager made it both possible to make it happen. Thank you Toyota of Cerritos. Truly it has been a pleasure to work with them both and both really honest. More