AutoNation Toyota Cerritos

I had a terrible experience at this dealership. I was quoted a price over the phone and when I got there the price was 4x more than what was quoted. What made it worse was the servicer had a white I was quoted a price over the phone and when I got there the price was 4x more than what was quoted. What made it worse was the servicer had a white claw displayed as well as his AirPods in. When I called to cancel my service I was told that they had let the servicer know and when I went to pick up my car, he didn’t know and it ended up getting serviced. Then I had found out the price that I was gonna pay was for RECOMMENDED service but not once did they tell me that the services they are about to do was recommended and I only needed the oil change. The final thing that happened was that when my mother said this price was too expensive, the servicer said to her “WELL THATS THE PRICE.” I will never be coming back to here. So disrespectful and unprofessional and they didn’t even care More

Excellent dealer shop. Paul is very informative and ready to do what’s best for the customer. Awesome service department Paul is very informative and ready to do what’s best for the customer. Awesome service department More

The people who works in service department is very helpful for sure recommend to friends and family helpful for sure recommend to friends and family More

The tire pressure on the rear were too low and the sensor came on. It was weird having me drive with low rear tires. Please set the tires above so it does not get low in the morning. came on. It was weird having me drive with low rear tires. Please set the tires above so it does not get low in the morning. More

I bought my car here so I always have it serviced here even though I know it’s much more expensive than any another car repair place. even though I know it’s much more expensive than any another car repair place. More

Service rep. . is very professional. The restroom is clean also. We will back for this dealer. . is very professional. The restroom is clean also. We will back for this dealer. More

Satisfied with services done and takes customer service seriously. The only negative thing in my opinion was the price for a tire rotation. I probably will have that done elsewhere next time. No hard feeli seriously. The only negative thing in my opinion was the price for a tire rotation. I probably will have that done elsewhere next time. No hard feelings. I know it’s just business. Other than that I’m happy. More

I took my 2018 4runner in for service. They had several options to review but I only needed an oil change. Which they did in a very timely manner. They also rotated my tires and checked th They had several options to review but I only needed an oil change. Which they did in a very timely manner. They also rotated my tires and checked the brakes tires for wear and topped off all fluids. They gave me a ride home as I didn’t want to wait in the waiting room because of covid. When I picked up the car they also gave me a card for a free car wash at a local location. All in all a very good experience. More

Nice clean environment with a food bar. The representatives take care of your needs and explain in detail the work performed. The representatives take care of your needs and explain in detail the work performed. More

Mariano was patient and honest with me. The lack of pressure and relaxed environment helped me think without feeling rushed. I purchased a 2022 Camry XSE and when I complained of a buzzing The lack of pressure and relaxed environment helped me think without feeling rushed. I purchased a 2022 Camry XSE and when I complained of a buzzing speaker they fixed it for free. More