AutoNation Toyota Cerritos

Good service excellent Antony was great in coming with the necessary information for my cars the necessary information for my cars More

I've driven the Prius Prime for 5 years.The car is I've driven the Prius Prime for 5 years. The car is fantastic. However, I was disappointed that the vinyl on the steering wheel came off shortly aft I've driven the Prius Prime for 5 years. The car is fantastic. However, I was disappointed that the vinyl on the steering wheel came off shortly after purchasing the car. I thought the steering wheel cover was leather. I changed my car yesterday. Again, there is no other choice. Another Prius Prime. More

I went to purchase a vehicle on January 25, 2022. I worked with Christain Diaz, who sold me a 2007 Saturn ION and stated that the vehicle had gone through inspection and was ready to go. Upon financing worked with Christain Diaz, who sold me a 2007 Saturn ION and stated that the vehicle had gone through inspection and was ready to go. Upon financing the vehicle, I was told that I had five days or 250 miles to take the vehicle back if I no longer wanted it. Upon driving the vehicle off the lot, I got about 50 miles before the check engine light came on. I called the dealer and was told to bring it in to look at it. I had only been there for about 25 minutes when Christian and a mechanic came over and told me they had turned off the light and that it could be the catalytic converter and that I could get a used one from the junk yard. I explained to Christian that I financed the vehicle through Toyota and would like them to fix it. Christian continued to tell me that I had purchased an "as is" vehicle and that I would be responsible for fixing it. This has caused nothing but headaches when I asked to speak to a manager and was told that James Yates, who was the General Sales Manager, would call me and never did. My son called and left a message for the General Manager, Kevin, to call us back, but he never did. I just want my vehicle fixed with no money out of my pocket and to make sure that it gets a full inspection, so I know that there are no other issues. I'm paying almost $7,000 for a vehicle that I only had for 2 weeks and am being told I need to pay for repairs when I took it back within 3 days!?! I am beyond frustrated with Autonation Toyota Cerritos and want them to do the right thing and fix my car! Let's see if someone actually takes responsibility and calls me to resolve this matter.  More

excellent services as always,, timely and no surprises. Carlos was very communicative and great to work with Carlos was very communicative and great to work with More

Excellent service on my Toyota Corolla Hybrid. I purchased my vehicle at the Autonation dealership at Buena Park because the Cerritos location did not have this particular model. But sales teams at purchased my vehicle at the Autonation dealership at Buena Park because the Cerritos location did not have this particular model. But sales teams at both location were very professional. Service advisor and follow though was excellent. Keep it up Autonation! More

Staff is very friendly and helpful! They made the car buying experience easier and faster! buying experience easier and faster! More

Angel was great, he was clear efficient and very friendly. The finance process was clunky and took too long, to be fair the printers keep jamming that were producing the contract and eventually w friendly. The finance process was clunky and took too long, to be fair the printers keep jamming that were producing the contract and eventually we moved to a new office to complete the process. More

Customer satisfaction follows with good service advisor. Will recommend Pedro Mejia as outstanding service advisor. Will recommend Pedro Mejia as outstanding service advisor. More

found car online went in easy transaction - George and Kent are the best to deal with Kent are the best to deal with More

Understand service was busy but to wait for 3-4 hours is not acceptable.. there should be a way or means to improve your services. Thanks not acceptable.. there should be a way or means to improve your services. Thanks More