AutoNation Toyota Cerritos

This review is for their service department but with our experience, I'm pretty sure their car sales customer service is just as bad also. TLDR: DON'T come here! Such a terrible experience. The one star experience, I'm pretty sure their car sales customer service is just as bad also. TLDR: DON'T come here! Such a terrible experience. The one star is for Bianca hearing my husband and I out, but everything else was terrible. My family and I will never ever come back to this dealer ever again. We had issues with our two passenger tires, with the front tire being the worse and most likely have a manufacturer defect because liquid was coming out of the tire. Car is less than two years old and under 6,200 miles. I called Toyo Tires and they advised we needed to get it checked out by the dealer to see what was going on. (Side note, always advocate for yourself! Don't leave it up to someone else, call the tire manufacturer yourself and don't just trust what the dealer says.) We explained the issues we had, and hours after dropping off the car we were told by Carlos that the front tire had nothing wrong with it, saying he and another tech spent at least one hour checking it thoroughly and tried dunking it and ran all the tests. Carlos said they didn't find any punctures, rips, nails or anything in the tire and the PSI hadn't changed. My husband was adamant that the tire would leak air and asked to leave the car overnight. The following morning, Carlos said there was no PSI change--only to be told by the afternoon that they somehow “found two staples close together" and would need to replace it but it wouldn't be covered by the tire manufacturer warranty. We honestly feel like this dealer is shady and put the staples in themselves since they "couldn't find anything wrong" with the tires and didn't want to deal with any manufacturer claims. Nonetheless, we picked up the car on Thursday afternoon (before 3pm) after they supposedly replaced the tires. The following day (Friday, yesterday 09/18/2026), I got a call saying instead of replacing two tires as discussed, they actually only replaced one. So back to the dealer we had to go on a Saturday morning, frustrated and hoping they would be quick because my husband works on Saturdays. On Saturday (09/19/26), we spoke to manager Bianca and she heard us out and apologized. She also told us we were going to get fuel cardS (we ended up only getting one from Joseph and not multiple, but I digress). Joseph told us the car was ready, before we left I made sure to check the tires and lo and behold, our tire pressure caps were both missing on the passenger side. I pointed it out to Joseph, who said the tires came in with no caps. Those tires are supposed to be brand new tires that THEY put in so it's the dealer's responsibility to have those caps. There's so many other details I didn't include here for the sake of not making this even longer. Ultimately, we will NEVER come back here ever again. Horrible service, frustrating experience. To anyone reading this, remember: Advocate for yourself, check everything, and don't just trust what the dealer says. More

Employers were friendly and helpful but seemed rushed. I purchased car with a couple of dings, understanding it was used but promise was made. Salesman promised that they would get me a ding repair kit ( I purchased car with a couple of dings, understanding it was used but promise was made. Salesman promised that they would get me a ding repair kit (I would do the work), it has been a month and calls/emails are NOT being returned. Have the cars but not trustful. I did notice that the oil was 6 months beyond date on window sticker. More

Good employees. Waiting room is very comfortable. Technician is very nice. Paper work is very clear Waiting room is very comfortable. Technician is very nice. Paper work is very clear More

Jose Flores sales man was really help full I apreciate everything every one was really helfuull everything every one was really helfuull More

Esteban and Peter were amazing! we came in for my daughters first car today. Smooth fast and honest! we came in for my daughters first car today. Smooth fast and honest! More

Great service from Ramiro! Very helpful, professional, and made the whole process easy. Highly recommend! Very helpful, professional, and made the whole process easy. Highly recommend! More

The salesman who I worked with was very attentive, describing all feathers in detail and was pleasant to work with describing all feathers in detail and was pleasant to work with More

When calling to make an appointment the agent sounded dreadful and half asleep. The service advisor I was given was no better, was half asleep and mumbling the entire time he spoke to me. Could barely u dreadful and half asleep. The service advisor I was given was no better, was half asleep and mumbling the entire time he spoke to me. Could barely understand him and he was not good at articulating his statements. When I arrived to my appointment it took 30 minutes before anyone checked me in and got me out of the vehicle. In the end the technician missed items in the multi point inspection. Failed to top off the windshield fluid and I later had a warning light pop up after using the fluid pump 2 times. I called the advisor and service manager, left voicemails and never heard back from either of them. This dealership has a bunch of lazy and terrible service providers. More

Auto Nation Toyota Cerritos is the perfect place to buy a car because the sales personnel, finance department and sales manager will make you very happy. I will definitely recommended to my friends and famil car because the sales personnel, finance department and sales manager will make you very happy. I will definitely recommended to my friends and family to buy a New or used vehicle at Auto Nation Toyota Cerritos More

Had a great experience here, found a great car, we worked with Joseph. He was very helpful and patient. with Joseph. He was very helpful and patient. More